Strong partnerships are built on far more than contracts, this month, we’ve welcomed teams from AIG and Holman UK to spend time with our operational teams, creating valuable opportunities to better understand each other’s businesses, prio...
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rom the streets of Glasgow to the far reaches of the Scottish islands, our technicians travel across land and sea to ensure customers receive the support they need.Whether it’s repairing a small chip or replacing an entire windscreen, no locati...
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Pride is more than a celebration – it’s an opportunity to show our commitment to diversity, inclusion, and respect for all.We want our people, customers, and partners to know that everyone is welcome here, always. By visibly supporting Pr...
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We’re delighted to extend our shirt sponsorship for the Costessey Sports Club Ladies Football Team in Norfolk!It’s a privilege to support such a passionate and talented group of athletes, both on and off the pitch. We’re proud to be...
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We were delighted to attend the Aviva Claims Supply Chain Conference and take part in their supplier panel on ESG and sustainability.It was fantastic to meet with the Aviva team and their key partners to explore how we can work together to deliver sh...
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This Mental Health Awareness Week, we’re joining the call to ‘take action’ to support good mental health. Even small steps can help us feel more hopeful, and when we come together as a community, our impact is even greater.At Nation...
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We were delighted to attend the book launch of 'King Charles III: The Leadership and Vision of a Modern Monarch' at Claridge’s in London. The launch was attended by Simon Hunt, commercial and services director and Craig Gibson, ESG specialist. ...
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Each year, on the 21st of August, World Entrepreneurs’ Day is celebrated to create awareness for entrepreneurship, innovation, and leadership around the world. In this article we celebrate over 100 years of entrepreneurial innovation and s...
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Our ADAS webinar today, run in association with Insurance Post, gave a great insight into the challenges faced by insurers as this technology becomes more mainstream. Increasing parts costs and repair times; the future impact on premiums as claims de...
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Date: May 2020 Many people have been using their vehicles a lot less during lock down and some have stopped using them completely. This lack of use can lead to issues with the reliability of your vehicle unless you take steps to keep it in good co...
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Shout out to our technicians in Bangor for making sure the emergency services could continue operating for the benefit of us all! More essential work being carried out for key workers across the country. A huge thanks to our technicians at Traffor...
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We are incredibly grateful to the NHS for their continued efforts during the current crisis. A special thanks to our technicians in Northampton for their work on this ambulance. The emergency services are continuing to operate to ensure we’r...
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Our technicians are still supporting essential services, as another week of lockdown continues. Thank you to our team in Bangor for their recent work on this police vehicle. Many key workers rely on their vehicles to enable them to operate. Thank ...
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COVID-19 is affecting everyone, everywhere, so it’s important that we do all we can to support each other. We’d like to say thanks to our team in Tamworth, for making sure DHL could continue connecting the world with its daily delivery se...
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Thanks to our technicians in Newcastle who made sure Argos could continue offering a speedy delivery service for online orders, whilst its standalone stores are currently closed. It’s vital that damaged emergency service vehicles are repaire...
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More essential work being carried out this week. Thank you to our team in Wales, who made sure farming could continue in Bangor. We’d like to shout out to our technicians in Dorchester, for making sure Mole Valley Farmers could continue oper...
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Our technicians continue to support key workers as we enter another week of lockdown. We’d like to say a special thanks to our team in Northampton for this recent fix. A huge thanks to our team in Romford who recently worked on this Metropol...
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Our team in Scotland are continually working hard to ensure all key workers are kept safe on the road. Thank you to our technicians in Glasgow for their recent work for the police. It’s absolutely vital that ambulances are always roadwor...
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As lock down continues, so do our emergency services. Thanks to our technicians in Salisbury, for making sure this police vehicle was safe to operate. We are incredibly grateful to the NHS for their continued efforts during the current crisis. A s...
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We are honored to be supporting our NHS heroes during the current crisis. Thank you to our technicians in Croydon, who ensured this ambulance could continue attending to emergencies! The emergency services are continually making sure we’re a...
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Royal Mail’s objective is to safely keep the UK connected throughout COVID-19. Thanks to our technicians in Edinburgh for ensuring drivers can keep to their promise! The emergency services are continuing to operate to ensure we’re all ...
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We’d like to shout out to our team in Stafford, who recently worked on this fuel supply tank! They’re continuously working hard on essential services' vehicles, so that there are minimal disruptions to their operation during the coronavir...
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The emergency services are doing a brilliant job during the current pandemic. Thank you to our team in Doncaster for making sure the police had roadworthy vehicles. Thank you to our technicians in Bangor, who made sure RAC could still serve cus...
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COVID-19 is affecting everyone, everywhere – so it is more important than ever that we do all we can to support each other. Our technicians are doing an incredible job at making sure NHS vehicles are fixed with minimal disruptions. Thank you to...
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Durham County Council is doing an incredible job at prioritising essential services during this time. Thank you to our technicians in Newcastle for their recent fix on this utilities vehicle. Shout out to our technicians in Bangor for making sure ...
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British Gas is giving its all to help its most vulnerable customers during the current crisis. A special thanks to our technicians in Croydon, who made sure engineers could continue responding to emergencies. Shout out to our technicians in Barnst...
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The NHS is doing a tremendous job during the current crisis & we couldn’t be more grateful. Thank you to our technicians over on the Isle of Wight for ensuring this ambulance was roadworthy, so it could safely get to those in need. The w...
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Our Newcastle fitting centre manager, Dave Pringle and his team of 3 technicians are keeping key workers in the north east of England moving. Thank you for your hard work and dedication, we are so fortunate to have such an incredible team. Also, a sp...
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We are extremely grateful to all our NHS staff who are going above and beyond in this battle against Coronavirus. Our technicians in Elgin have been working to ensure they’re kept on the road during this difficult time & we couldn’t b...
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Shout out to our technicians in Doncaster for their recent work on this essential Tyco Fire Protection vehicle – we are so grateful for your on-going support! Every day our technicians are working hard to ensure key workers can continue to w...
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Ocado is taking extra measures to ensure a safe delivery service throughout England and Wales during this crisis. Thank you to our technicians in Romford for making sure this vehicle could still deliver to those in need. Our UK-wide network is doi...
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ADAS camera calibration available throughout UK 9th April 2020 National Windscreens is providing ADAS (Advanced Driver Assistance Systems) camera calibration and windscreen replacement services throughout the UK, to identified key workers and those...
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Sparks is one of the UK’s leading providers of transport haulage solutions. Thank you to our technicians in the Southwest for making sure it could keep its promise of delivering 24 hours a day, 7 days a week! Once again, we’re extremel...
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A huge thank you to our technicians in Scotland for making sure the Scottish Ambulance Service could continue taking care to patients in need during the coronavirus outbreak. We’re proud of our technicians in Trafford Park for making sure Un...
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A huge thank you to our technicians in Romford for making sure Tesco could continue with its daily delivery service! Ensuring delivery drivers can get essential items to those in need is a priority during this crisis. It’s vital that the emerg...
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The NHS is doing a tremendous job during the current crisis & we couldn’t be more grateful. Thank you to our technicians in Plymouth for ensuring this ambulance was roadworthy, so it could safely get to those in need. A special thank you...
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Motor Insurance World is hosting a free virtual event to connect the motor industry & discuss current issues, whilst the ongoing COVID-19 crisis continues. OverviewTitle: How does the motor insurance industry react to the Coronavrus outbreak?Date...
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Lots of key workers in critical jobs rely on their cars to travel to work. Shout out to our technicians in Trafford Park for making sure the RAC could still operate for those in need! Our employees across the country are working hard every day to ...
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We have our part to play and need to ensure that these vital services are kept on the road for the benefit of everyone. Thank you to our technicians in Sheffield for the recent work carried out on this police vehicle. Supporting our key workers du...
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We are honoured to be supporting key workers throughout the UK, ensuring their vehicles are kept roadworthy during this difficult time. Thank you to our technicians in Scotland, for making sure the Scottish Fire and Rescue service could continue with...
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This NHS health worker found a great way to provide us with the keys to their vehicle whilst maintaining social distancing and showing very kind appreciation for the work undertaken by our technicians in Plymouth. Thank you for your kindness and thou...
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Click below to see the list of business categories and occupation types to which we are currently providing our services. At this time we are only able to undertake glass replacement services if you work in one of these categories. National Windscre...
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26th March 2020 Following the government statement on stricter lockdown measures, we have been working hard to clarify the level of service we need to provide in order to support keyworkers and essential industries, whilst keeping the safety of our ...
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24th March 2020 In line with Government guidance, National Windscreens will continue to operate from all of its 108 locations until further notice, delivering on its obligations as a key supplier to the transport industry. The Government has publis...
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According to bodyshop magazine, the supply chain for the collision repair sector is deeply and intricately connected. Parts, equipment, coatings and other consumables often cross multiple borders before they are delivered to workshops that ...
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National Windscreens urges customers to be vigilant on the roads all year round, but has some extra tips on how to stay safe during the winter months. Ensuring your car is in top condition and making sure you know exactly how to drive in differing co...
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National Windscreens has renewed its partnership with Industry Insights for a further two years and is now a Full Partner of the Connected Solutions end-to-end supply chain proposition. This news comes hot off the heels of a record-b...
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National Windscreens has been spreading Christmas cheer to those less fortunate this season. Its offices throughout the UK have been collecting food items and toys to donate to local and national charities. The regional office and contact centre in ...
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National Windscreens is proud to be supporting the Institute of the Motor Industry (IMI) Accident Repair Sector Advisory Group. Established last month to tackle the issues with the accident repair sector, the group’s initial key objective is to...
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National Windscreens has raised £2,000 for Great Western Air Ambulance Charity (GWAAC). The contact centre team in Bristol has been running numerous fundraising events and activities for the past 18 months and recently handed over the cheque to...
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‘James the Bus’, which fell victim to vandalism during the winter months, is back up and running as a safe haven for homeless people, thanks to the generosity of National Windscreens. The bus is owned by The Danny Gallivan Trust and has b...
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With ADAS continually on the rise, insurers need to better understand these technologies, including their impact on safety and claims, to derive the greatest benefits from them.National Windscreens managing director, Jan Teo, recently worked with Ins...
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By Pete Marsden, managing director at National Windscreens Vehicle complexity is developing at an accelerating rate and this means that, in many situations, established supply relationships are simply not adequate for the current needs of motorists ...
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Days Rental, the UK car and van hire specialist, has appointed National Windscreens as sole supplier for its windscreen repair, replacement and Advanced Driver Assistance Systems (ADAS) calibration requirements. The two-year contract will see Nation...
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Excellent service and professional handling. Staff friendly, courteous and explained the process in a clear manner. ...
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I've never had to use a windscreen service before and was unsure on the process but I found the customer service agent and the technician that came to my home were very professional and courteous and made the whole experience less daunting... Fingers...
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My technician was very friendly, and did a really nice job replacing the windscreen on my classic car. After getting in touch with my insurance company to sort out the replacement of my windscreen, your company got in touch with me to arrange an appo...
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Very easy and simple booking method and technician was polite and approachable and very skilled at his job could not belive how easy and fast he made it all look very impressed....
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Your call centre staff and technician were polite and extremely helpful. The technician was very professional and did the job well....
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Everyone I spoke to at the branch was helpful, friendly, knowledgeable and professional. I was given clear indications of what work would be done, how much it would cost and how long it would take. A very smooth, pleasant experience all round...
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The technicians were great and extremely helpful. They went out of their way to provide a great service fitting their visits into my schedule. They did a great job and kept me informed all the way through. I would not hesitate to use National W...
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Everything was arranged with ease. Technician arrived on time and contacted me previously to keep me updated. Very friendly and professional. ...
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Great customer service and willing to go the extra mile to help. Offered transport to anywhere local if needed couldn’t recommend them more. All very polite and also very helpful in every way possible....
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National Windscreens technicians in 280-mile call to replace coach windscreen While most of the UK was struggling to get to work during the recent adverse weather, two technicians from National Windscreens embarked on a 280-mile trip to Disn...
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My phone call was returned very quickly and the repair was arranged the next day! The technician was very friendly and polite & did a fantastic job, wasn't there very long, but made sure I was pleased with the job, cleaned my windscreen & his...
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Over 11.5million journeys are expected on UK roads this festive period Christmas and New Year is one of the busiest times on UK roads, with more than 11.5 million car journeys expected to be made throughout the festive week, culminating in nearly 2 ...
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Superb service - the windscreen was replaced within 2 hours of my initial call. Excellent job and I'm very happy indeed. Thank you!...
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The service provided was first class. Your technicians work was professional, clean and he was extremely courteous and a great ambassador for your company. Thank you....
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This third presentation in our series of Advanced Driver Assistance Systems (ADAS) videos explains what you should expect from someone who is undertaking calibration on your vehicle. Previous videos in this series were ‘What is ADAS?’ and...
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The second in our series of Advanced Driver Assistance Systems (ADAS) videos presents the importance of calibrating the windscreen-mounted cameras used by ADAS. The previous video in the series explained the role of ADAS in a vehicle: ‘What is ...
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I asked for a morning appointment and your technician was there at 9 a.m. on the site. He was competent, quick, knowledgeable and cheerful, and happy to answer all our questions in a well-informed and helpful manner. He is a real credit to the compan...
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Welcome to the first in a series of information videos produced by National Windscreens to help improve awareness and understanding of Advanced Driver Assistance Systems (ADAS). This video explains the basics of what ADAS are and why calibration is v...
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"I feel an excellent and speedy service was delivered by both call centre and technician. Extra points for the level of workmanship."...
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"Because the process from start to finish was excellent and I would recommend all my friends to use this service if they needed a replacement windscreen."...
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"Very friendly and polite man, very happy with the finish also clean &tidy when he left a big thumbs up from us. Thank you."...
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With adverse weather and longer nights, driving in winter can be especially hazardous. National Windscreens is advising drivers on how to keep their windscreens in top condition. The combination of cold driving conditions and warm heaters creates st...
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"The guy texted me first thing in the morning to confirm his ETA and he arrived within that time. He was very friendly and very curteous. He did a great job and I'm very pleased with the service"...
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"Everyone I dealt with was so supportive and helpful. The technicians who came to fix the window were just brilliant and did an amazing job. Couldn't fault the service!"...
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"Excellent service. Very quick and efficient. Friendly staff. Would use them again and have recommended them to family and friends."...
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"Excellent service, really professional. Guys were courteous, did the job in no time. Rang in advance to let us know they were coming. Have used you before as I know you have a justified reputation for doing a good job. Many thanks."...
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National Windscreens continues to grow its market-leading fitting and calibration service with two new appointments within the company’s latest Vocational Qualification Centre. Paul Henshaw, regional quality safety and training manager, has at...
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"Highly impressed with service from National Windscreens. They went the extra mile and rang back with a cancellation the following morning as I was due to take the car on holiday. Technicians were polite and efficient as was call centre. My insu...
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National Windscreens has handed over a cheque for £1,767 to the charity Epilepsy Scotland – half of the proceeds raised by five staff members who successfully completed the Pedal for Scotland cycle ride. Three of the National Windscreens...
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"The young man who repaired our windscreen was an amazing ambassador for your company. We were greeted by a very friendly, polite young man who explained the full procedure for the repair."...
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National Windscreens is leading the way in providing education on advanced driver assistance systems (ADAS) and how the aftermarket needs to react to these technologies. Here are some answers to the most common questions we have received about ADAS ...
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"Windscreeen had to be replaced urgently for MOT. All it took was one phone call and the rest was taken care of, even to the point that the technician carried out the work on site where our vehicle was in for the MOT."...
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National Windscreens continues to expand the scope of its Advanced Driver Assistance Systems (ADAS) technology development and education programme by joining forces with two of the automotive sector’s most influential bodies. The UK’s la...
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"The technician had a lovely manner and my windscreen repair happened in less than 24 hours I am amazed by the excellent customer service from start to finish! A shame not more companies operated like yours. The world would be a much happier brighter...
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Five National Windscreens staff members have raised more than £3,500 for two charities by taking part in the annual Pedal for Scotland event. The funds from the 45-mile Glasgow to Edinburgh cycle ride completed by Andy Rae, Bruce Robertson, St...
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"I found all the people I dealt with to be very professional, courteous and knowledgeable. All agreed timescales were adhered to and the work was carried out to a high standard."...
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"Very quick response from technician following initial call. Arrived within hours to clean and prepare as screen wasn't in stock. Call received the following morning saying that screen had been obtained which was fitted the following morning. Exempla...
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"The technician recommended `housing` the damaged car at the centre, whilst the windscreen was ordered as it might have taken a while to source. The following morning at 8.30 he contacted me to say it was completed, he had come in early, seen t...
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National Windscreens is pleased to announce that it has retained preferred supplier status with ARI Fleet UK, part of the world’s largest privately held family-owned fleet management company. ARI Fleet UK has renewed its contract for a furth...
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"Both the Contact Centre and the technician were extremely helpful, friendly and professional. One of the best examples of Customer Service I`ve had for a long time."...
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Five National Windscreens staff members are taking part in the annual Pedal for Scotland cycle ride to raise money for charities supporting two of their colleagues. Andy Rae, director of operations for Scotland, will be joined by four National Win...
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"The guy that contacted me first from the helpline was extremly polite and helpful, the actual guy who fitted my window arrived when he said he was going to be here and was very friendly, polite and did a quick and professional job."...
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Most motorists believe winter is a time when they need to take extra care on the roads due to adverse weather conditions – but National Windscreens is warning that the summer also creates a series of hazards that motorists need to plan for. ...
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"Being 300 miles from home when my screen broke, I was stuck outside my comfort zone but your telephone staff and the engineer took it all in their stride, found my location, were on time, cheerful and fast. Even the payment method was quick and simp...
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"The technician was very helpful and very polite. He delivered a first rate service and was done quickly and efficiently. After service like this i would recommend this company to anyone who asks." ...
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