Windscreen technicians to the rescue for Welsh tourists in France


National Windscreens technicians in 280-mile call to replace coach windscreen

While most of the UK was struggling to get to work during the recent adverse weather, two technicians from National Windscreens embarked on a 280-mile trip to Disneyland Paris to prevent a dream holiday from being ruined.

A coach carrying a group of holidaymakers from South Wales suffered a broken windscreen on Monday (11 December) en-route to the popular European holiday resort and, while they arrived on time, their onward trip was facing delays due to the damage.

A call to National Windscreens in the UK from the coach company’s driver saw two technicians travel through heavy UK snow conditions in an attempt to reach them, only to face even more gruelling weather in France.

Within 24 hours of receiving the call for help, the windscreen was replaced and the coach continued its journey, with no delay for the passengers.

“Our coach glazing division stocks a wide range of windscreens in Dartford and we were able to send the two technicians out to France straight away,” said Simon Gilbert of National Windscreens coach division.

“They not only travelled through the snow and ice that was already hampering other motorists in the UK, but faced similar weather in France. They spent Monday night in a hotel to allow the weather to improve and continued on Tuesday morning, before they reached the coach and replaced the windscreen – all within 24 hours of the initial call.”

National Windscreens, which has the largest fitting and calibration centre network in its field, operating 108 centres and employing over 800 mobile technicians, is a founding member of the Automotive Glass Europe network, which offers vehicle glazing services throughout Europe.

In this instance, as the company stocks a wide range of coach windscreens at its Dartford coach division, it was easy for the company to send a team out to France to deal with the situation.

“The technicians did a great job. Whilst being very mindful of the hazardous travelling conditions and at all times ensuring their health and safety was not at risk, they were determined to reach the customer and ensure the windscreen was replaced. Once again, we have demonstrated how we will do all we can to ensure our customers can continue with their journeys after suffering damaged windscreens,” added Mr Gilbert.