Customer Reviews
4.7 /5
Average Rating
Source: NPS surveys
From over 110,000 reviews
5
97,480
4
5,050
3
3,725
2
2,256
1
2,660
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide
He was so understanding to the circumstances
The man who came out to replace my windscreen was lovely! It was raining on and off that day and he was so understanding to the circumstances and returned later that day to ensure the work was done for me that day! He went above and beyond for which I am truly grateful!
May 2021
He was so understanding to the circumstances
The man who came out to replace my windscreen was lovely! It was raining on and off that day and he was so understanding to the circumstances and returned later that day to ensure the work was done for me that day. He went above and beyond for which I am truly grateful!
May 2021
Extremely efficiently!
The work was carried out three days earlier and extremely efficiently.
May 2021
Not trying to sell me anything extra!
The process was much easier than I anticipated. I contact National Windscreens because you are one of the two options for those with NFU motor insurance. After having contacted National Windscreens for an estimate of when the work could be done, I then contacted the other provider and was surprised that the process included a recommendation to have new wiper blades added to the job. So I came back to National Windscreens because you were not trying to sell me anything extra. Thank you!
May 2021
A big thank you Banbury
Fabulous help and service by the team in Banbury. Well done to you and a big thank you.
May 2021
Staff very helpful
Staff very helpful and completed work in short time.
May 2021
Swift and professional job!
Quick and easy to contact, also to arrange the replacement at a time to suit myself. Swift and professional job carried out. Very pleased, thank you.
May 2021
Very polite and very professional
Had to take my car to your centre in Basildon but everything went as planned and the technician was very polite and very professional. Very pleased with the work. Thank you.
May 2021
The Call centre was extremely helpful!
The young man was on time, polite and seemed very skilled. Similarly, the Call centre was extremely helpful.
May 2021
Happy with every part of process
So easy to sort out, everything sorted out fast and efficient. Well happy with every part of process, thanks so much.
May 2021
Excellent
Excellent quick service.
May 2021
Because it is the truth
Because it is the truth. I was very happy with the whole event.
May 2021
Everything went according to plan
Everything went according to plan the technician was very thorough and professional.
May 2021
Impressed with Joe and Barry at Bridgend
I spoke with Joe at your Bridgend Branch on the Friday morning who was excellent and so helpful. Barry your technician came that night and replaced my broken window before the bad weather arrived, which I really appreciated. He was fantastic too. All in all the service I received from these two individuals was top class. I was extremely impressed. I could not fault it. Thank you.
May 2021
Going forward wont use anyone else
Excellent, came to site to repair which was something other companies were not willing to do, also were able to repair not replace which again was something not offered elsewhere. Came on time, technician very polite and efficient. Saved us time in working hours and excess. Going forward wont use anyone else.
May 2021
Level of service could not be faulted
The level of service was excellent and could not be faulted.
May 2021
No problems encountered
No problems encountered, fitting completed at my home - great. Very polite, easy to deal with.
May 2021
Job done 1.5 hours later well satisfied!
Appointment arranged for technician to come and replace windscreen but due to rain he phoned and asked if we could take it into the workshop. Delivered the car and collected it 1.5 hours later, job done, well satisfied.
May 2021
Not left on hold for an infinity!
Easy to book. Not left on hold for an infinity. Engineer rung before he arrived. Did the job and explained the process of what and how it works. Tidy and done within an hour.
May 2021
Anthony Cardiff in reception courteous and helpful
Cardiff Depot - Anthony, in reception was very courteous and helpful. By phone, he had arranged for my repair to be brought forward by two weeks from your Newport Depot. The technician then carried out the repair within the estimated time. Thank you!
May 2021
Your company was very easy to deal with
Your company was very easy to deal with. Very prompt and careful with my Land Rover Discovery 2TD5 which I have just fully restored back to new condition. Your technician John was very knowledgeable with this type of vehicle and did a first class job. I would not hesitate to use your services again in the future Kind regards, Ron Sack
May 2021
Call Centre was prompt very polite and quick
The service was excellent. The Call Centre was prompt, very polite and quick. The technician was lovely and was very speedy as I had an emergency just as he arrived. He offered to come back at another time but I wanted to get the windscreen sorted and he worked as fast as possible and was very kind.
May 2021
Top marks to Nathan and Niall
This was an insurance claim which was dealt with very effectively and efficiently, with no need for me to do anything except make one phone call. Top marks to the fitters (Nathan and Niall) who arrived in horrible weather but were very cheery, took time to assess the problem, recommend a course of action, repair rather than replace, then carried it out very professionally.
May 2021
Office staff and engineer were all exceptional:)
Excellent customer service, the office staff and engineer were all exceptional:)
May 2021
Very happy with the service!
Very happy with the service I received on the phone and in the day!
May 2021
Pain free process
Pain free process. Job done well. Staff all polite and instructions clear.
May 2021
Something that is seldom found theses day
The young man that came out to do my windscreen was called Tony. I found him very polite, courteous and respectful, which is something that is seldom found theses days. His communication was spot on throughout, by informing me step by step as I asked. The end result was a perfectly fitted windscreen. I hope your company identify key workers and and rewards them accordingly.
May 2021
Ryan an absolute pleasure to deal with!
It was absolutely pouring down with rain. The Technician was professional, used all the equipment to get the job done as quick as possible. He allowed me to go back in to the house with the baby whilst he did the job. He was an absolute pleasure to deal with. He is a credit to your team, thanks Ryan.
May 2021
I was treated with respect - BRILLIANT!!!!!!
Because from the first time I contacted you I was treated with respect at all times. Professionalism by all of your team. The fitter was so helpful and polite and returned the following day to fit a sensor - BRILLIANT!!!!!!
May 2021
Pete Welham Stowmarket - gladly recommend!
The fitter I had was called Steve. He was extremely friendly, and courteous, and did a great job, tidying and cleaning up after himself. He also observed the social distancing rule. So I would gladly recommend National Windscreens, to anyone. In my opinion, Steve is a credit to the company. Mr Pete Welham. Stowmarket.
May 2021
Would gladly recommend - Pete Welham Stowmarket
The fitter I had was called Steve. He was extremely friendly, and courteous, and did a great job, tidying and cleaning up after himself. He also observed the social distancing rule, so I would gladly recommend National Windscreens to anyone. In my opinion, Steve is a credit to the company. Mr Pete Welham, Stowmarket.
May 2021
Was straightforward to book, very pleased
Was straightforward to book, and the technician was polite and seemed to have done a great job. Very pleased.
May 2021
Honest and professional
Prompt honest and professional service.
May 2021
Excellent service from start to finish
Excellent service from start to finish. Made very easy through my insurance company to get the windscreen changed.
May 2021
Done quickly and competently
The job was professionally dealt with at every stage, from making the appointment to the replacement of the windscreen. Everyone I dealt with was both courteous and helpful. The work was done quickly and competently.
May 2021
100 per cent!
100 per cent satisfied.
May 2021
Fitted in at short notice
I needed my windscreen replaced to allow me to drive home, as I was on holiday 200 miles away I was fitted in at short notice and they made sure that the replacement arrived sooner than expected. Absolutely delighted with the service I received. They could not have been more helpful.
May 2021
National Windscreens dealt with the whole process!
National Windscreens dealt with the whole process even contacting my insurance to collate paperwork. Top job done!
May 2021
Excellent customer contact
Easy booking, excellent customer contact and work was carried out expertly by an amiable efficient technician.
May 2021
My car looks lovely
Very nice men and very polite. Got the job done and my car looks lovely, thank you very much!
April 2021
Fitter was ace!
First class, couldn’t be happier with the whole process. Fitter was ace. Thanks very much!
April 2021
Positive comments provided back to me
I was not present (work undertaken at a dealer site) but positive comments provided back to me.
April 2021
Staff were fantastic in the Contact Centre
Couldn't fault the service, staff were fantastic both in the Contact Centre and the technicians who fitted the new windscreen.
April 2021
Handled without any issues
I needed to amend the appointment which was handled without any issues.
April 2021
Very impressed by Sean, please record comments
Very impressed by Sean. Telephoned in advance. Very courteous. Good COVID measures taken. Helpful advice at the end. Please record my comments on his file.
April 2021
Everything was expertly completed
Everything was expertly completed and the chap who came was professional, hard working and pleasant.
April 2021
Very friendly customer service
Very friendly customer service. Great member of staff who came and fitted the window.
April 2021
A pleasure to deal with several people
We faced some difficulties relating to the weather but together we managed to find an agreeable date for the windscreen to be replaced. At all times it was a pleasure to deal with several people who were trying to assist me. Thank you.
April 2021
The technician made my day better
The technician made my day better as he dealt with my windscreen. He replaced it by taking it to the depot for configuration. I was having a difficult day with workers in our new home, so the technician certainly helped ease the stress of my day. Thank you very much.
April 2021
Faultless service
Faultless service from booking to job completion.
April 2021
Really appreciate the service
The Call Centre, Operator, Managers and Staff who advised me to drop the car at the office in Croydon did very well, as I didn't have anywhere safe and secure to leave my car. I really appreciate the service and work done to the car at short notice, after calling the office late at night and ready for the next working day.
April 2021
1st class!
All elements were 1st Class.
April 2021
Good communication, on time!
Easy to organise (via insurance line) Good communication, on time!
April 2021
A thoroughly professional transaction
It was a thoroughly professional transaction. The technician was extremely polite- very relaxed and professional. A credit to your company.
April 2021
Happy with the job
I was very happy with the job.
April 2021
No messing about or hanging around!
No messing about or hanging around. Went to get the job done, got it done. Good communication and good service. As it should be.
April 2021
Top bloke and good worker!
I gave the score that I gave because the man whom replaced my windscreen, his name is John, he changed it quickly! It started raining and he fitted it before any of the inside of my car got wet. Top bloke and good worker!
April 2021
Although a Liverpool supporter, he was brilliant!
Although he was a Liverpool supporter and myself a Man United supporter, he was brilliant. Well mannered, efficient.
April 2021
Love my new windscreen
Everyone was very helpful and accommodating. Love my new windscreen.
April 2021
Reassuring and a pleasure to deal with!
Sometimes people just come over as efficient, the lady on the phone and the technician who replaced the windscreen were not only efficient they were very friendly, reassuring and a pleasure to deal with. Thank you.
April 2021
Great Call Centre service
Great Call Centre service and great fitting service, 10 stars all round.
April 2021
Explained the choices I had
Technician was very knowledgeable and did a great job. He explained the choices I had, and made it clear what he was doing, and the life limit of the potential repair.
April 2021
Broke afternoon, new one by the evening
I broke my window in the afternoon and had a new one fitted by the evening.
April 2021
Polite friendly staff!
Good service, polite friendly staff.
April 2021
Very upbeat and cheerful!
Very helpful, very friendly in the Branch. Very upbeat and cheerful!
April 2021
That is great service!
I made one call to the NFU my insurer and went straight through to the National Windscreens Call Centre, who made an appointment for me for under a week which was OK. What was even better, was when the local office called and checked if I thought it was a repair. When I said yes, they came on the 8th April instead of the 13th April, the original booking, and the repair was so quick. You can’t see it unless you know where to look. That is great service.
April 2021
Lovely professional friendly staff in Call Centre
Very efficient service, and easy to access. Lovely professional and friendly staff in the Call Centre and technician. Great communication, flexible with appointments.
April 2021
Customer service was the highest order!
I thought the overall service was excellent and customer service was of the highest order!
April 2021
Really easy to deal with!
Really easy service to use. Went online and booked a provisional appointment which was then confirmed by the National Windscreens depot. Really easy to deal with and just got on with the job at hand.
April 2021
Exemplary service!
Exemplary service throughout, from beginning to end.
April 2021
They came out on a Saturday, good service!
Really good service they came out on a Saturday. This was a great help as we needed our works van for an early start on the Monday morning.
April 2021
So happy with the service
I was so happy with the service I received. The technician was so helpful and polite and I feel that he made every effort to ensure the whole process was quick and stress-free.
April 2021
Called back twice by the team, perfect!
Excellent service and will highly recommend. I was called back twice by the team, to say they had cancellations and would I like my repair done sooner, which was perfect! The gentleman that arrived was so friendly and polite. The service was very quick and payment was easy in person. Thank you!
April 2021
Texts and phone calls kept me in the loop
The day I reported my cracked windscreen to my insurance company I had a very helpful and friendly, but professional, response by text and phone from National Windscreens in Banbury. Subsequent texts and phone calls kept me in the loop and my windscreen was replaced and recalibrated within 48 hours. The staff at the centre were great and fitting time was just over an hour. Highly recommended.
April 2021
Easy and accommodating to book!
Amazing service from the Aylesbury team who were able to fit and recalibrate at home with a couple of working days notice. So easy and accommodating to book - Aylesbury suggested a home visit to save me waiting in Aylesbury in lockdown. Polite, efficient, quick with a good COVID safe process effective, and went out of their way to make the process easier for me. Initially my insurers recommended Autoglass who made me a 3 hour centre based appointment without waiting facilities.
April 2021
Yeovil team did the job to a high standard
All very helpful and arrived on time, and did the job quickly to a high standard (Yeovil team)
April 2021
Couldn't ask for anything more!
The technician was very polite, friendly and helpful. Couldn't ask for anything more!
April 2021
Very quick!
Very quick and service was fantastic!
April 2021
Dealt with efficiently from my initial enquiry
From my initial enquiry to your Call Centre to the completion of the fitting of a new windscreen, everything was dealt with very efficiently, thank you.
April 2021
Matthew explained the process without me having to ask
I was very impressed with the whole experience. My technician (Matthew) was very polite and explained the process without me having to ask. I am very pleased with the company and would 100% use again! Many thanks.
April 2021
They saved the day by doing it the same day
Technician was friendly and did the job so well after a horrid ordeal of having my windscreen smashed. They saved the day by doing it the same day I phoned.
April 2021
Seamless service at Slough
Seamless and great customer service at Slough.
April 2021
Treated like a customer not part of a process
So much easier to deal with than Autoglass, treated like a customer not part of a process. Technician was super efficient and happy to keep me updated and answered any questions. Nice clean job - 5 star.
April 2021
Still brilliant, used before!
Have used their excellent service before, still brilliant!
April 2021
The scores speak for themselves
I think the scores speak for themselves. I was very happy and satisfied with the service I received by your operatives. The engineer made an excellent repair on my windscreen.
April 2021
National Windscreens did a swift and professional job!
The glass was broken on Thursday afternoon, by Friday afternoon (the following day) the glass had been replaced for the price of my insurance excess. National Windscreens did a swift and professional job. Thanks.
April 2021
They were well mannered
They were prompt, friendly, well mannered.
April 2021
I can see why Aviva use your service
Excellent, painless service. Very professional at every stage of the process. I can see why Aviva use your service.
April 2021
Great!
Great Job!
April 2021
Real people not miserable robots
I was extremely pleased with the service supplied by National Windscreens. I was greeted on arrival by a very polite Technician who instantly put me at ease, even though I had a mind block on Thetford's dialling code! When I went to collect my car again, I felt at ease. It was lovely to have a laugh with all three of the Technicians who were there. Three people acting like real people not miserable robots. They deserve gold medals. Please pass on my thanks and this feedback to them.
April 2021
Would recommend!
Excellent service, no complaints. Would recommend!
April 2021
Excellent in every respect
Because the service was excellent in every respect.
April 2021
Calls responded to quickly and efficiently
Excellent and professional service from everyone I spoke to. Calls responded to quickly and efficiently. Would highly recommend you and the service. Replacement windscreen was excellent, thank you.
April 2021
Courteous efficient staff from telephonist to fitters
Very professional, courteous and efficient staff, from telephonist to windscreen fitters. Very satisfied with the service provided.
April 2021
Great service from the first phone call
Great service from the first phone call, to the fitters who were sound. Very professional and very quick, yet tidy. No more Autoglass for me and my company.
April 2021
Perfect from start to finish
I was diverted direct to your website by my insurers. So from start to finish the service was perfect.
April 2021
Person on the phone, polite and knowledgeable
Very easy and professional, the person I spoke to on phone was very polite and knowledgeable. Technician was professional and Covid safe. Very happy with this transaction, thanks.
April 2021
Brilliant service
Brilliant service from initial call to end result.
April 2021
Will use National Windscreens from now on
I have always used Autoglass before but they were not helpful at all when I rang them. I will always, as will my family use National Windscreens from now on.
April 2021
Initial on-line booking stress free
It was a stress free process from the initial on-line booking to the actual repair being carried out which nowadays is an important factor in peoples lives.
April 2021
Excellent service and repair 10/10
Excellent service and repair 10/10 from me, the fitter very polite and very good at what he does.
April 2021
Professional service at Inverness
Very good professional service from the staff at your Inverness base. Would recommend to anyone looking for a replacement windscreen.
April 2021
Above and beyond, such a nice chap
Your technician went above and beyond to be very helpful, I was very impressed such a nice chap too.
April 2021
Very easy to use service
Very easy to use service. The technician that attended was very polite and did an excellent job on the repair.
April 2021
Top service great job
Top service great job, polite young man clean smart van.
April 2021
Such care great job well done!
Very professional and liked the way pictures were taken before and after the glass was fitted, which was included in the invoice. Such care was taken with protective covers to remove the glass and install a new one. What a great job well done.
April 2021
Friendly from start to finish
Friendly from start to finish. The initial contact was very helpful in arranging the appointment and the staff at the workshop were very polite and helpful. No mess was made during the windscreen change.
April 2021
Excellent service polite office staff
Excellent service, polite office staff handling my first enquiry. Engineer/fitter, so polite with Covid, nothing was not cleaned. Very quick service answered all my questions.
April 2021
Very satisfied with the whole transaction
Your technician arrived at the expected time and fitted my new windscreen very efficiently. He was courteous and clearly knew exactly what he was doing. I am very satisfied with the whole transaction.
April 2021
Thanks Frank Caddick!
Very easy to book, very professional job and completed very quickly. Thanks Frank Caddick!
April 2021
Absolutely great company to deal with
Absolutely great company to deal with, first class service from start to finish.
April 2021
Helpful and the service seamless
Everyone was helpful and the service seamless. Engineer arrived earlier than expected which was good.
April 2021
The Call Centre and Antony were efficient
Both the Call Centre and Antony the fitter were efficient and friendly. Great communication throughout.
April 2021
I scored you honestly based on my experience
I scored you honestly, based on my personnel experience. The person who carried out the repair was very polite and professional throughout his time at our premises. Furthermore the repair was of an excellent standard.
April 2021
Outstanding service
Outstanding service and fantastic, polite and friendly staff.
April 2021
Customer satisfaction
Customer satisfaction from start to finish.
April 2021
Good attitude from the technician
A very professional job with good attitude from the technician. He explained what he was doing and kept me up to date on how the job was progressing. A very professional job all round!
April 2021
Brilliant communication no antagonism
I had brilliant communication. From the initial call to the Contact Centre phoning me to offer earlier appointments, or me phoning them to check an ETA. There was no antagonism in their voices what so ever that you get from other Call Centre companies. The technician even contacted me with an ETA. All the contact was faultless. Everyone was professional and friendly. The technicians arrived on time and were polite, professional and friendly. They were quick and no trouble. Well done to your staff.
April 2021
Very professional job
Very professional job completed on time. Only thing I had to do was make the call.
April 2021
Kevin, a real credit to the business
Kevin was extremely polite, friendly and professional. A real credit to the business. I was sent a text stating expected arrival time, and then a call when he arrived outside. Got the job done in a good timescale and explained how long to leave the windscreen until it was safe to wash. Very pleased with the service he provided on your behalf. Ron Sydenham
April 2021
Couldn’t have asked for better
Perfect service. Couldn’t have asked for better.
April 2021
First time I couldn’t be more pleased
As a first time I couldn’t be more pleased to deal with them.
April 2021
Depot in Oswestry was very tidy and clean
I took my car to the National Windscreens depot in Oswestry, the site was very tidy and clean indeed. The technician was very efficient and repaired the windscreen quickly, altogether a very good experience.
April 2021
He did the job professionally
He was prompt, very courteous, and did the job professionally and extremely well. I have forgotten his name sadly (as I do most things these days) but I thank him very much.
April 2021
Emergency was sorted quickly and professionally
I had an emergency and it was sorted out quickly and professionally. The technician was great and friendly.
April 2021
Car looks good as new again
Absolutely brilliant service. New windscreen fitted at home in about an hour. Technician was really helpful and efficient and car looks good as new again. Couldn't be better. Thanks!
April 2021
Polite staff made this a painless process
Prompt, efficient service and helpful, polite staff made this a painless process in these difficult times. Well done.
April 2021
Good communication throughout, very simple
Everything was dealt with easily. Good communication throughout and there was no hassle with insurance documents, all organised before my appointment so all I had to do was pay. Very simple.
April 2021
An extremely pleasant service
An extremely pleasant service and followed all current guidelines!
April 2021
National Windscreens ticked all the right boxes
National Windscreens ticked all the right boxes for me. Very helpful, very polite, on time with appointment and the fitter. Andy was very quick and professional 10/10
April 2021
Quick booking
Quick booking and fast scheduling.
April 2021
Redruth Branch very friendly, accommodating
Very impressed with the whole process. The team in your Redruth Branch were very friendly, accommodating, efficient and professional.
April 2021
Managed my expectations, slick and professional
The call taker was very good and knowledgeable. I had to take my car in due to calibration issues. He explained the rationale and managed my expectations. I attended the Strood Branch. The person who dealt with my arrival was excellent and took time to explain the process. He even explained that part of the calibration involved driving the car and informed me that he advises clients in case they see their car on the road. On my return the technician had a chat with me. All in all, slick and professional.
April 2021
Punctual and efficient!
Punctual and efficient operative, who did the replacement with care and to a high standard.
April 2021
Brilliant service
Brilliant service in these hard times.
April 2021
Overall a fantastic job by National Windscreens
Excellent service both on the telephone when speaking to the National Call Centre and local National Windscreens in Sheffield. Personally, I didn’t have a clue about the different types of coloured windows in a car (to me they are normal or dark tinted), but the chap at Sheffield was patient while we discussed this. The man who came to repair the window was chatty and professional. Overall a fantastic job by National Windscreens, thank you.
April 2021
Technician was super professional
Technician was super professional and polite.
April 2021
This was by far the best service experience
Booked online through the NFU link. This was by far the best service experience that I have had in getting a replacement windscreen. Availability was excellent - they even called me within a couple of hours of booking to see if I wanted a next day service slot instead. Brilliant service from start to finish.
March 2021
I found the whole process easy
I scored your service in this way because I found the whole process easy, from arranging a repair to having the windscreen repaired by your technician. The technician was very polite, professional and efficient -10 out of 10. I would definitely recommend using National Windscreens.
March 2021
No criticisms!
Quick no hassle windscreen replacement. No criticisms!
March 2021
The score that I have given is well deserved
The score that I have given is well deserved. I am extremely impressed by the staff, the speed & the service which I received. I would definitely recommend National Windscreens to anybody in need of their services.
March 2021
The Call Centre person was so clear
The Call Centre person was so clear, efficient and extremely polite. The windscreen fitter arrived on time and fitted the windscreen professionally and without fuss.
March 2021
Correct information
Because the information I was given was correct.
March 2021
I thought it would be a right pain
My heart sank when my husband broke the windscreen as I thought it would be a right pain to get it sorted. But I didn’t have to worry at all. Thank you so much!
March 2021
Call Centre and technician knowledgeable
Both staff (Call Centre and technician) were pleasant, knowledgeable and helpful.
March 2021
Done with no hassle and chasing
Done with no hassle and chasing the company good job.
March 2021
Prompt, polite, on time, friendly and professional
Both the call handler, and the man who came to replace my windscreen were excellent. They were prompt, polite, on time, friendly and professional. I didn’t get the name of the call handler. The man who came to do the work was called Matt, and he was great.
March 2021
Telephone operator was clear and efficient
I was put in contact through my insurer. Telephone operator was clear and efficient and a technician was at my home the following morning. The technician was polite and efficient and carried out the work without issue. Very happy with all aspects of the service.
March 2021
Highly skilled professionals
The two technician who attended to my car windscreen were polite and highly skilled professionals through years of experience.
March 2021
Most impressed with the whole process
I was most impressed with the whole process from telephoning the Call Centre to the professional and efficient manner of the Technician at the Perth depot, where I had to take the car due to recalibration of the refitted windscreen.
March 2021
Johnny respectfully arranged his schedule to accommodate me
I thought this service was excellent. Johnny the technician had to accommodate my last minute request of location. He was understanding and respectfully arranged his schedule to accommodate me. An excellent service, thank you!
March 2021
Really great flexibility
Really great flexibility, I got a Flat tyre so was late to the appointment and they kindly rearranged to do it on the same day. Paul also gave me a better traffic route home which worked really well!
March 2021
Excellent service, explained clearly!
Excellent service. Explained what had been done clearly and any restrictions on use such as pressure washing for a couple of weeks.
March 2021
Much easier process than I thought!
It was a much easier process than I thought it was going to be!
March 2021
Excellent service throughout
Excellent service throughout the whole process of reporting it, arranging the appointment and all work carried out by Ryan at Norwich National Windscreens.
March 2021
Good approach to customer
Professional way of handling and good approach to customer.
March 2021
Sam was great!
Sam was great, very well mannered and represented your company very well.
March 2021
Fitted perfectly and without fuss
Very polite and careful technicians. Difficult windscreen to fit and the young man doing this had the sense to call for back up (two man job) so that the windscreen was fitted perfectly and without fuss.
March 2021
Call was handled well and I was kept informed
I contacted you via my insurers. The call was handled well and I was kept informed of progress, and when the window arrived with you. I was contacted to make arrangements to get the glass fitted. The Technician arrived when he said he would and got on with the job. He knew his job and he did it well. Cannot fault him. Thank you.
March 2021
Cleaned the surrounding surfaces assiduously
Because he arrived at my house before the agreed time, carried out the windscreen replacement efficiently. Cleaned the surrounding surfaces assiduously before inserting the new windscreen, finished the job and cleared up. He had great difficulty in removing the existing screen, and employed a number of techniques to achieve its removal in one piece successfully.
March 2021
A nice change during this pandemic
Because the service was first class from start to finish. A nice change during this pandemic.
March 2021
Helpful staff over the phone and face to face
Polite and helpful staff, both over the phone and face to face. No problems with service I received.
March 2021
Glad to give feed back can't rate high enough!
Booking in was really easy the call handler was polite and efficient, and was knowledgeable and helpful, Top service! Technician was brilliant, arrived when they said, very polite got the job done with no issues, he was a top guy. I am glad to have the chance to give feed back as I can't rate them high enough!
March 2021
Found the car did the job - top job!
Found the car and did the job. I was uncontactable but he proceeded anyway (saving a lot of aggro!). Really appreciated. Paid over the phone shortly afterwards. Top job. Thank you.
March 2021
Excellent!
Service was excellent.
March 2021
Fantastic service from Gary Liverpool
Fantastic communication & service from Technician (Gary, Liverpool).
March 2021
Smooth and easy and I spoke to humans!
Everything was smooth and easy and I spoke to humans...it was a great experience. I contacted the Call Centre who organised it and the technicians who done the glass change were absolutely amazing. Great guys, polite, professional and friendly. A credit to the company.
March 2021
Very easy to talk with central office
Very easy to talk with central office number, very polite lady. The technician who came to the house was also equally polite, courteous and prompt - sending a message ahead of slot to say he was on his way. Overall very good customer service on both counts. Best regards to both people, thank you.
March 2021
Michael from Leicester did an amazing job!
Service was amazing! Cant fault it. The fitter, Michael from Leicester, was so good and did such an amazing job. He was so clean in the way he worked and left my car cleaner than he found it! Windscreen was fitted perfectly and I have had no problems with it. Would definitely recommend and would definitely use them again for any work with my cars in the future.
March 2021
Everything extremely easy for me
Very good service - easy to arrange online and the technician was very polite and explained everything. Having the replacement done at home at a convenient day/time was great. Payment and liaison by National Windscreens and my insurer (Quote Me Happy) made everything extremely easy for me.
March 2021
Quick and easy phone call
Quick and easy phone call. Work done on time and well!
March 2021
Service was great
Service was great, very pleased thank you!
March 2021
Completed to meet my needs
Friendly polite service. Everything was completed to meet my needs.
March 2021
Happy with the overall outcome
Happy with the overall outcome. The member of staff has visited our property a couple of times for different cars and was very helpful, informative and friendly.
March 2021
Easy to make contact and book
Easy to make contact and book. Kept to timescales. Texted me when ready, no problems.
March 2021
Smooth and uncomplicated
Everything was smooth and uncomplicated with an amiable technician who operated completely within the COVID rules.
March 2021
No hitches!
Got it fixed with no hitches.
March 2021
Extremely polite with a little bit of humour
Most impressed with extremely polite, with a little bit of humour, people I dealt with on the phone. When the crew arrived, dead on time, PPE, job done-again in a relaxed good humoured way and off they went. (Car sailed through its MOT later) Could not fault them or the service in any way. A big thank you to everyone. Reg Hancock
March 2021
Technician extremely polite and helpful
The Technician was extremely polite and helpful. The windscreen was replaced at my place of work. He was very patient as due to the Covid situation I could not just walk through our warehouse, but had to go all around the outside of the building to meet him at my vehicle. The same again when he had finished.
March 2021
Easy to book!
Was easy to book a appointment and the technicians were very helpful and polite.
March 2021
Carolyn, from your Watford Branch was wonderful
Carolyn, working from your Watford Branch was wonderful. Phoned me beforehand, arrived promptly in the timeslot, was so polite and cheerful. Explained how she would repair the chip mark and how it would look afterwards. The job only took 15-20 minutes and she phoned me again when the job was completed. Very nice job done.
March 2021
Good customer service skills
I was happy with the way my call was handled. The technician was really friendly, good customer service skills.
March 2021
Efficient and professional repair
Efficient and professional repair carried out on time at home. Very pleased with the result.
March 2021
Will recommend you very highly, very professional
From the the Call Centre to the technician, they were very professional, and everything was done to my time scale and dates. Will recommend you very highly.
March 2021
Nothing too much trouble
Friendly Covid safe & nothing too much trouble.
March 2021
Greg was amazing
Your Technician Greg was amazing, communication from him and workmanship was great.
March 2021
Very good service, many thanks!
Very good service. It was quick and easy to deal with, plus my insurance deals with yourselves, many thanks!
March 2021
There was no issues!
There was no issues with the technician or customer services.
March 2021
If this is a sample of the staff I wholeheartedly recommend
The Call Centre Operator, a lovely sounding lady from Stafford, dealt with my claim in a very professional and courteous manner. The technician who came to my vehicle and fitted the new windscreen was exactly the same. If this is a sample of the staff who work for you then I would wholeheartedly recommend you every time.
March 2021
Excellent service and quality of work
Car was booked in for a replacement windscreen with good service and communication. Job was completed on time in a professional and efficient manner. Very pleased with excellent service and quality of work.
March 2021
We were very impressed
We were very impressed by the whole handling of the issue.
March 2021
Happy from the first interaction to the last
I thought the service was great. Prompt service, fit in timewise with me, staff friendly and efficient. I was very happy with the service from the first interaction to the last.
March 2021
Professional staff across the Call Centre pton
Friendly/polite & professional staff across the Call Centre and fitter. Fantastic!
March 2021
No complaints from me
The whole experience was conducted in a professional manner. No complaints from me.
March 2021
Contacting you was so easy, couldn't believe it!
Contacting you was so easy that I couldn't believe it and then everyone was so helpful. Everything went like clockwork despite the awkwardness of the lockdown restrictions.
March 2021
Passed experience, recommended to friends and work colleagues
Being honest I took my wife's car here a few years ago, and I enjoyed the politeness and response time it was done in. When I saw the address I knew and remembered, so it's passed experience here and I have recommended them to my friends and work colleagues.
March 2021
Wipers work better than they did before
It was a very quick service, and you came to my work to fix it. It was a very clean and professional job, and my wipers work better than they did before.
March 2021
Extremely accommodating!
Extremely accommodating and easy to arrange.
March 2021
Gave me some helpful advice, very pleased!
Very happy with the replacement and the speed with which he did it. I was expecting it to take longer and be messy, but he got the broken glass out in one piece. He gave me some helpful advice regarding repairing the roof dents from when the bonnet flew up and smashed the windscreen. Professional and polite, very pleased with the service.
March 2021
Good hearted and went out of their way!
The guys were fab, good hearted and went out of their way to ensure my car was returned to me when promised. The collection and delivery service was fantastic and was offered, not requested.
March 2021