Customer Reviews
4.7 /5
Average Rating
Source: NPS surveys
From over 110,000 reviews
5
97,480
4
5,050
3
3,725
2
2,256
1
2,660
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide
Service was very quick and efficient
The service was very quick and efficient. They were able to come and repair my windscreen the next day at my house. They called first thing in the morning to let me know when to expect them and they arrived promptly on time.
December 2020
Aylesbury Branch (particularly Julie) really helpful
The Technician was very professional and polite. Called as soon as the car was ready to be picked up. The office staff at the Aylesbury Branch (particularly Julie) were really helpful and kept me informed the whole way through the process.
December 2020
Very polite and efficient
They collected my car and delivered it back. Very polite and efficient.
December 2020
Easy to arrange
Easy to arrange, polite staff, no problems.
December 2020
He was exceptionally polite
He was exceptionally polite, professional and friendly, helpfully explaining the process and any potential risks.
December 2020
Impressed with the Call Centre staff
I was impressed both with the Call Centre staff for their knowledge and the politeness of the Technician. He did a very professional job on my windscreen.
December 2020
Smooth transaction throughout
Smooth transaction throughout, especially in these Covid times.
December 2020
Absolutely the most courteous professionals
From Lisa at reception to Jacky who fitted a new rear windscreen, absolutely the most courteous professionals I have had the pleasure to deal with, I have already given you a well deserved 5 star plus a review on FB, Thank you all, Regards Harry.
December 2020
Very friendly, time effective
Very friendly, time effective. I had to have my windscreen replaced whilst I was at work so quite a strange situation, so I wasn’t available immediately and they handled it in a professional manner.
December 2020
Fabulous service, friendly staff
Fabulous service, friendly staff. They fitted a Perspex temporary window for a few days whilst waiting for the glass to be replaced. Very happy.
December 2020
First class job, efficient and courteous
Very efficient Call Centre contact and repairer was efficient and courteous. First class job.
December 2020
Bridgend depot worked cleanly and diligently
Your service could not have been better. I was re-directed automatically from my Insurance Company and the whole process was handled well, by the Call Centre, the Bridgend depot and the Technicians were right on time, worked cleanly and diligently and the interior of the car was not affected in any way.
December 2020
Bridgend worked cleanly and diligently
Your service could not have been better. I was re-directed automatically from my Insurance Company and the whole process was handled well, by the Call Centre, the Bridgend depot and the Technicians were right on time, worked cleanly and diligently and the interior of the car was not affected in any way.
December 2020
Worth a ten all the way
Because I couldn’t fault the service worth a ten all the way.
December 2020
Lovely friendly professional Technician
Fantastic service, came and replaced my windscreen within 48 hours, which I didn’t expect due to Covid and Christmas. A lovely friendly professional Technician.
December 2020
Stress out of the situation
I used National Windscreens through my Insurance as my car was broken into. I was dealt with in a timely manner. The Technician was polite and friendly and the whole experience helped to take the stress out of the situation.
December 2020
Making arrangements was straightforward
Making arrangements for my windscreen to be repaired was straightforward. National Windscreens has a depot nearby. The Technician who repaired my windscreen was polite and professional. I was very happy with the quality of the repair he made.
November 2020
Boli from Hungary was perfect
The Technician was perfect, great guy really helpful and professional. His name was Boli from Hungary. We drove to Cornwall the next day and no leaking or issues with all that rain. Very pleased.
November 2020
Very impressed!
Although the weather had become an issue, the Technician arranged an alternative solution and collected the vehicle with a colleague and fitted at the centre, then returned my vehicle all within an agreed time frame. Very impressed.
November 2020
Definitely well worth the money
It was an easy process. It was a fast delivery, was definitely well worth the money. Will definitely recommend!
November 2020
I cannot fault the service in anyway
I cannot fault the service I received in anyway. From phoning in the broken windscreen to getting the new one installed, took less than 24 hours. Thank you!
November 2020
Contact with National Windscreens was positive
Initial contact with National Windscreens was positive. Staff at your Bournemouth depot contacted me directly and arranged the replacement screen to be fitted the following week. When I arrived your Technician was very polite, professional and helpful. I left the car with them and returned later as the car was being calibrated, and the job was duly finished. Thanks for a great job, I would recommend them.
November 2020
Above and beyond, 5 star service!!
The service was excellent from start to finish. The Technician went above and beyond to replace my windscreen in very unpredictable weather!!! 5 star service!!
November 2020
Call Centre and Technician very helpful
Excellent, friendly and efficient service from both your Call Centre and your very helpful Technician.
November 2020
Very happy
Was very happy with the service!
November 2020
Mick had a nice kind way about him
Your Technician Mick explained everything clearly and had a nice kind way about him. He rang to give an approximate time of arrival and then also phoned to say he was on his way from Hockley, and would be half an hour. He kept his distance and sanitised everything I would be touching. Great job mending the windscreen, my husband was very pleased with his work.
November 2020
Made it simple and stress free!
The gentleman at my nearest workshop was very polite and helpful. Made it simple and stress free! Thank you.
November 2020
Excellent service, highly recommend!
Excellent service, will highly recommend and definitely use again!!
November 2020
Would 100 percent recommend
The Technician and gentleman at reception in Banbury were very polite and friendly. Changed my windscreen within the agreed timeframe. I am very happy with the overall service and would 100 percent recommend them to a friend.
November 2020
A quick and easy appointment, all good
I went to the site in Aylesbury, the staff were very professional, polite and it was a quick and easy appointment, with good explanation of the post installation requirements and restrictions. All good from my point of view.
November 2020
Service was perfect, superbly done
The service was perfect from the time I contacted them, to the actual fitting which was superbly done.
November 2020
Very careful with the car as well
Done next day, the Call Centre were very helpful, and the bloke that done my windscreen was happy and polite. Very careful with the car as well.
November 2020
Accommodating as I had a 6 week old baby to attend to
Excellent service through insurance company. Efficient and polite staff who were accommodating as I had a 6 week old baby to attend to at the same time.
November 2020
Fitter arrived on time, carried out work very well
I booked a windscreen replacement through my insurer's portal. It was handled efficiently and the replacement was done within a couple of days, which was fine as it was a crack not a break. The fitter arrived on time and carried out the work very well. He was polite and friendly.
November 2020
Daren went the extra mile, thank you!
I think Daren was the Technician. He was wonderful, efficient and helpful in everyway. I am glad that I can do the survey. He put me at ease from the moment he arrived. The card reader was not working very well but he persevered till it worked. He went the extra mile. Thank you!
November 2020
Stress free!
Brilliant, stress free service!
November 2020
Jamie in Trowbridge deserves recognition
The service was outstanding and very quick. My car was broken into over night and within 2hrs of calling for a new back window it was resolved. Jamie the Tech based in Trowbridge was fantastic and made me feel at ease and was very professional! He deserves recognition for this as it was fantastic service.
November 2020
He was very considerate to our issue
Your Technician was polite and professional. We had another plumbing issue going on at the same time and he was very considerate to our issue. The replacement was done well. Contact with National Windscreens was through our Insurance Company, but the whole process was very easy. Good service.
November 2020
Great professionalism, in a timely manner
I found your staff friendly, helpful and professional. The replacement windscreen was fitted with great professionalism, and in a timely manner.
November 2020
Fitted in minutes
The replacement screen was fitted in minutes.
November 2020
All organised on the same day
Superb service, from initial call to being advised on timings for repair. One man came to assess, needed a complete windscreen and this was all organised on the same day, with another colleague arriving just a few hours later with the windscreen, All fitted and advice given at every step. Just great guys, well done.
November 2020
Weston-Super-Mare, brilliant fitter
Absolutely fantastic service from first contact right through to the conclusion of your service. From first contact to local office (Weston-Super-Mare) to the brilliant fitter. Thank you!
November 2020
Very helpful in a stressful situation
Very helpful in a stressful situation, took control. Was happy to hear their quick and easy response. Engineers rang and gave a time that they stuck to. Very polite, explained everything to me, were happy for me to ask questions, which they answered knowledgeably.
November 2020
Very much appreciated
Friendly, efficient service. Very much appreciated.
November 2020
A massive thank you to you all
The staff was absolutely brilliant I could not fault them at all. A massive thank you to you all.
November 2020
100% satisfied booking was a dream
I was 100% satisfied booking was a dream, Technician arrived on time with a phone call beforehand. He was so happy and polite. The job was done in no time. So happy will definitely recommend, thanks for all your hard work.
November 2020
Staff I interacted with professional and friendly
The system work was very efficient, the booking process was easy. Both the members of staff I interacted with were professional and friendly.
November 2020
The boys got the job done
Everything was perfect, there was no hanging about, the boys got the job done.
November 2020
Outstanding, thanks!
Easy process from start to finish. Online application easy. Estimate of appointment time, then call from the Technician within half hour of arriving. Technician was extremely friendly mannered, and thoroughly explained the process. Completed in about half hour - outstanding! Thanks.
November 2020
Minimum fuss, delay or inconvenience
The whole repair was carried out in a very professional and efficient way, with the minimum of fuss, delay or inconvenience by a skilled and very pleasant Technician.
November 2020
Whole experience exceeded my expectations
I got regular telephone calls from the point where I made contact and everyone I spoke to was extremely helpful. The Technician was very good and professional in his approach. The whole experience exceeded my expectations, and could not have been managed any better by everyone I dealt with. A great example of excellent customer service.
November 2020
Chris adhered to all Covid guidelines
Chris was polite, adhered to all Covid guidelines, and did a great job.
November 2020
The replacement went very smoothly
The replacement of the windscreen went very smoothly, and the staff at Plymouth could not have been more helpful. The Technician who replaced the windscreen was very efficient and friendly.
November 2020
Kept me updated, easy to deal with
Very polite, kept me updated by ringing me and telling me where he was up to, and when he was arriving. Very easy to deal with.
November 2020
Speedy as well, Overall positive!
Good service, Friendly Technician. Overall positive! Speedy as well.
November 2020
Top Notch Service, they were cracking!
Top Notch Service, I had a smashing time! They were cracking! Would recommend!
November 2020
Deeply grateful for the exceptional service
My experience was excellent. Life was being very unkind to my family & I when the wife's car was broken into. The Branch Manager, unaware of the background, projected a caring, don't worry about a thing we will get it sorted approach, which was just amazing in the circumstances. He arranged for the window to be wrapped as the replacement glass was not in stock. And inside 48 hours our car was fixed ,and I am deeply grateful for the exceptional service we were given. Great Job !!!
November 2020
Would recommend National Windscreens a 100 times.
The Technician was very professional, excellent job done, keep up the good work. Communication was excellent, job was carried out professionally. The reception team were brilliant . Calls were answered in a timely manner and I got the help needed. I would recommend National Windscreens a 100 times.
November 2020
Pam in the Call Centre was most impressive
Pam in the Call Centre arranged my windscreen replacement very efficiently, and was most impressive in the way she helped with my various queries. She is a total credit to your company and could not have been more helpful. On the day at Salisbury, Simon was waiting for me when I arrived and the replacement was undertaken very professionally, and like Pam, Simon was very helpful and a credit to your company. I would have no hesitation in recommending your company to clients and friends. Stress les!
November 2020
The guys went the extra mile
The guys went the extra mile to fettle the screen on a 19 year old Range Rover, which had been modified around the screen.
November 2020
Mark was very experienced, car is 25 years old
Mark was early to the appointment and phoned before hand. He was very experienced which was a bonus as my car is 25 years old. He didn’t rush the job and made sure it was completed to the best standard possible. 5*
November 2020
Job done without any fuss, he was good
The whole process was easy. The Call Centre took my details the local Branch called me to confirm, and said the Technician would arrive between 9 and 9.30. He did at 9.01, he was cheerful and polite. I opened the car so he was able to view the windscreen inside and out, and he set about repairing it immediately. When he finished, he asked me to look at the windscreen to check I was happy with it, which I was. Job done without any fuss. I didn’t take the guys name but he was good.
November 2020
Well done to the Southampton Branch
Your Technician was very professional & acted in a polite manner with a smile. Well done to the Southampton Branch located in City Industrial Park.
November 2020
Replaced my windscreen the same day
Very professional, replaced my windscreen the same day I contacted them.
November 2020
Charlotte and Adam amazing, so many thanks!
Absolutely first class service. Charlotte and Adam amazing. What a fine example of a company that goes over and above. So many thanks!
November 2020
Swindon team were great, definitely recommend
Very quick, very efficient, friendly and stuck to all time scales exactly. Swindon team were great, would definitely recommend them.
November 2020
Bang on service!
Bang on service! Needed emergency windscreen replacement, replaced within 24 hours.
November 2020
Technician was absolutely top class, bravo
The telephone contact/response was immediate, courteous and efficient. The young Technician was absolutely top class, answered my questions immediately, and thoroughly, and did a first class job in replacing the windscreen. He needs a pat on the back as he is surely a first class operator and you are lucky to have such people working for you in this day and age. Bravo. Very many thanks.
November 2020
Neat job completed quicker than I expected
Neat job completed in a professional manner, also much quicker than I expected.
November 2020
Inter-personal skills were good, as his work
The Technician thoroughly checked the work that needed to be completed, and gave me an honest appraisal. He was well informed and completed the task to my satisfaction. His inter-personal skills were good, as was his work. Thank you
November 2020
The organisation was very efficient
The organisation was very efficient. The service engineer was very polite, efficient and obliging. He got the job done well inside the allocated slot and with absolutely no mess. Thank him for cleaning the panel on top of the dash !
November 2020
Lovely experience!
Lovely experience professional and polite!
November 2020
Aidan was very thorough, couldn’t fault
Excellent service, couldn’t fault it. Aidan was very thorough, explained everything, did a great job and was very polite.
November 2020
The whole process was quick
The whole process was quick, easy and professional, my windscreen was fixed quickly and I only had to pay the expected excess.
November 2020
Everything went to plan, very good job!
No fuss changing my windscreen, everything went to plan and a very good job was done. Will definitely use again!! Thank you.
November 2020
Courteous and efficient manner
At what was a traumatic time for me your whole organisation dealt with my problem in a courteous and efficient manner. Your Technician was fully aware of staying clean and safe due to Covid, and completed the job in a concise manner. He left my vehicle clean and tidy and ready for use - after a settling period for the bonding. Very well done to you all.
November 2020
Easy to organise the repair
It was easy to organise the repair. Was given a choice of days so could pick one that suited me. I was advised in advance of the likely time of arrival, and the Technician arrived within the timeslot. He was very polite and seems to have done a great job. Thanks!!
November 2020
Excellent service, without any hitches
I received an excellent service that went without any hitches from start to finish. I would definitely recommend to friends and family. Thank You.
November 2020
Effortless, Technician was excellent
Effortless, the Technician was excellent, very well mannered and professional. Very good with obeying Covid rules to keep everyone safe.
November 2020
Carried out in an exemplary manner
Technician was clean, tidy very professional and carried out in an exemplary manner, amazing service.
November 2020
Carry on the good work, thank you!
The guys that came to my home to do the repair were professional, polite, friendly and helpful. Carry on the good work. I would like to think all your employees were of the same calibre as the two guys that came to me. Thank you!
November 2020
Tony happy to answer all my questions
Both communications, over the phone and in person, were very professional and friendly. Tony, who came to fix the window, was happy to answer all my questions too and completed the job really quickly. Will definitely recommend to friends and family!
November 2020
Thanks for a pleasant service
Arrived at their office as agreed and the windscreen was promptly replaced and recalibrated in no time. I was expecting to wait longer, but was surprised to get a call an hour after to come for the car. Very professional and courteous Technicians. Thanks for a pleasant service.
November 2020
Sam a credit to your company
The Technician who came to sort my windscreen was Sam. He called me at each stage, extremely professional and a credit to your company. Thank you Sam for a wonderful service.
November 2020
Technician was diligent and courteous
The Technician replacing the windscreen was diligent and courteous and explained the process.
November 2020
The gentleman kept me informed
The gentleman kept me informed of his arrival time, even arriving early. He was kind, courteous, sticking to all safeguarding restrictions. He even cleaned my boot of glass after he finished. Would definitely recommend him to anyone.
November 2020
A nightmare into a dream!
My windscreen cracked in the height of COVID lockdown and I was going to need my car for work. I was unsure if I could get it replaced at all during lockdown. I googled my Insurance for help and was redirected to National Windscreens in one click! I typed in my details and the local branch phoned me ten minutes later! AND they came to my house two days later and replaced it quickly. Thank you for making what I had thought to be a nightmare into a dream!
November 2020
Seemed very proficient in what he did
The Technician texted me with his estimated time of arrival, and then later to say when he was on his way. Very helpful to know this. He was polite and explained what he was doing. He seemed very proficient in what he did. I was pleased with the result.
November 2020
Very pleased with everything
Very pleased with everything, would use again.
November 2020
Showed professionalism and patience
I was really impressed with the service. Booked online easily in the evening and the Technician was at my workplace by 0900 the next day. Everyone I dealt with was polite, efficient and friendly. They also showed professionalism and patience when I queried the cost and deferred payment, despite the fact that the mistake turned out to be entirely mine having misread my insurance policy. I have no issue with my identity being known to enable these comments to make their way back to those involved. Mat
November 2020
Best examples of good service
Great service from beginning to end. Online booking clear and easy to use and was followed up by a phone call for clarification and to confirm the visit. People who arrived were friendly, professional and did a great job. One of the best examples of good service I have had for a long time. Many thanks!
November 2020
Appreciated and definitely recommend
The Technician was very helpful and friendly. He managed to get to me before the allotted time, which was really helpful. Also, rather than waiting for my replacement windscreen to be delivered he went to collect it. He was also very polite and Covid conscious, starting with his face covering and keeping his distance. Much appreciated and definitely recommend you.
November 2020
Really professional and very pleasant
Call handled quickly and politely and the Technician was excellent. Wore a mask and kept social distance even though we were outside. Really professional and very pleasant to talk to.
November 2020
National Windscreens answered promptly
My call to my insurers was immediately passed to National Windscreens, who answered promptly, and gave me all the information I needed regarding the replacement. A home visit was offered, which I accepted. The Technicians arrived in the time frame stated, and were friendly and efficient.
November 2020
Very simple to book and pleasant
Very simple to book and pleasant to deal with. Professional COVID measures in place.
November 2020
Couldn’t ask for better service
Very good service at all levels. Fitter at depot had a small problem and damaged a piece of trim. Flagged it to me and ordered a replacement part, and arranged to fit at my house within a very short time frame. Couldn’t ask for better service.
November 2020
First class in Huddersfield, great communication
First class in Huddersfield. Fitted me in quickly, job didn’t take long, great communication, polite staff.
November 2020
Technician polite and friendly
The Technician arrived and carried the job through, he was polite and friendly to get along with.
November 2020
Kevin, great example of good practice
Kevin, the Technician, did his work so efficiently, effectively, and with so much care and attention to detail, that I felt very impressed with his ethos and skill set. His work was a great example of what should be considered good practice, delivered with ease and interest in the customer.
November 2020
Done in less than an hour and very professional
Happy with the service provided by your Technician and your company. Window replacement done in less than a hour and very professional.
November 2020
At all times I was totally satisfied
The NW Fitter called me on the morning of the fitting to advise of the time he would arrive. His van developed a problem on route and he called me immediately to inform me of this. Ricky, the NW fitter, called again to keep me updated as to when he would arrive, after repairs to his vehicle. The boys arrived at the specified time that afternoon to fit the new rear windscreen. The job was completed in the time advised to a satisfactory finish. At all times I was totally satisfied.
November 2020
The Technician could not have been better
Every thing handled in a professional manner. The Technician could not have been better - polite , conversational and excellent at doing his job.
November 2020
A positive experience, doing what you say
Made what could have been a big problem into a positive experience. When you provide such a good service quickly and conveniently, doing what you say you would do promptly as arranged.
November 2020
An absolute ambassador for your company
He was an absolute ambassador for your company. He was polite, courteous and very professional.
November 2020
Technician did his job very well
Very efficient and the Technician did his job very well.
November 2020
Technicians were absolutely amazing.
Your two Technicians were absolutely amazing.
November 2020
Went very well
Everything went very well.
November 2020
Calls polite, professional and informative
We contacted the Call Centre to request an appointment for a new windscreen and just 4 hours later got a call from Maidstone to say the parts had been ordered, and when would I like to book in. All calls were polite, professional and informative. Received a call just on 4 hours to say the car was ready. Very good service!
November 2020
Technician highly skilled and polite
Excellent quick response. Technician highly skilled and polite. Excellent service
November 2020
Technician was the icing on the cake
The whole experience was positive. Rapid, efficient and provided good service. The Technician was the icing on the cake; on time, excellent communication, friendly and good humoured, professional and expert at his trade.
November 2020
Clearly competent at his job
The Technician called to ensure time and venue was suitable. When he replaced the windscreen he talked me through his task. Nice bloke and clearly competent at his job.
November 2020
Newbury went above and to beyond
Whole team at Newbury went above and to beyond to ensure the job was completed promptly, and kept me informed throughout the process.
November 2020
Thanks for a first class service
Superb service from the initial call to the windscreen being fitted, all within 24hrs of the call. No issues at all, many thanks for a first class service.
November 2020
Excellent job by a dedicated Technician
Getting my glass replaced was easy, the Technician was on time, polite and extremely efficient. In spite of the weather being wet and cold, he took the trouble not only to replace the glass but to clear all the glass from the inside of my car. An excellent job by a dedicated Technician
November 2020
Marcus was very friendly & informative
Marcus was very friendly and informative. The gentleman on reception was also friendly & helpful.
October 2020
Kieran was very helpful, explained process
The Technician Kieran, was very helpful and explained the whole way through the process what was happening. I had very good customer service from start to finish.
October 2020
Keep up the good work!
I was very impressed with the service, keep up the good work!
October 2020
Just little things make you smile!
On arrival at the Middlesbrough Branch, I phoned the number outside and was greeted with a pleasant gentleman on the other end of the phone. He then came out to greet me. He then explained what would happen with my car and told me not to worry about it. I Felt really assured. On my return for the car, again very pleasant, paid my bill and thanked me for my business, and wished me well for the rest of the day. Just little things like that make you smile!
October 2020
No fault in the service.
I scored this way as I could find no fault in the service.
October 2020
Fantastic speedy resolution!
It was a stress free experience. Rang you, quoted policy number, and you did the rest. Fantastic speedy resolution!
October 2020
Obtained social distancing, professional
I was very pleased with how professional both guys were who fitted my windscreen. They obtained social distancing, all very professional and hassle free. I would use again, thanks guys :)
October 2020
Technician is an asset to the company
The Technician was very polite and happy at what he did, very cheerful. Would recommend National Windscreens, and the Technician is an asset to the company.
October 2020
Londonderry Branch helpful and polite
Had my windscreen replaced at the Londonderry Branch and found the staff to be very helpful and polite, and the job was completed perfectly.
October 2020
A real pleasure, thank you!
In these days it is very unlikely to be treated the way I was. The Gentleman was very professional on the phone right up until he greeted me at his workshop, a real pleasure. Thank you for your prompt and very good service. Regards, Steve Batley.
October 2020
Staff credit to the profession
Fantastic service and helpful staff credit to the profession.
October 2020
Archie was fantastic 10/10
Archie was Fantastic, arrived at my work on time (before me, ha ha) Friendly, efficient and thorough. I know how these surveys work. Please ensure Archie receives 10/10 for this one. And it is accounted towards his personal bonus (we all know a lot of companies use these schemes now!)
October 2020
Felt really comfortable with them
The Technicians were fantastic, felt really comfortable with them. Very polite and very down to earth set of lads.
October 2020
Hassle free interaction
Hassle free interaction, the windscreen was completed on time and my vehicle was waiting for me when I arrived to collect.
October 2020
Such a good job, much appreciated!
I received an excellent service, the job was explained in detail by a very knowledgeable and professional person. He was courteous and helpful, he fitted my new wipers and cleaned everything up, providing advise about the after care. I will definitely use National Windscreens again and highly recommend the service. The gentleman and young boy who assisted made me feel at ease and confident that the job would be completed to a high quality, and I thank them for doing such a good job. Much appreciated!
October 2020
Company performed excellently
Company performed excellently, and the windscreen was repaired to a good standard.
October 2020
I was kept informed
Very good service, windscreen had to be ordered as it was my side window that needed to be replaced. I was kept informed and advised when the Technician was on their way.
October 2020
Highly delighted with your service
Highly delighted with your service. Your Technician was highly professional.
October 2020
Martin is the ultimate professional
Martin is the ultimate professional, extremely good work and very quick.
October 2020
Very impressed with everything
The service and attention we received from the Call Centre was incredible, and the service from the Huddersfield Team was excellent and second to none. We were very impressed with everything. Thank you!
October 2020
Work undertaken to a high standard
Very efficiently, work undertaken to a high standard and Technician was polite and organised.
October 2020
Experience could not have been better
We went to the depot as mobile could not come out for another day. Every member of the team could not have been nicer or more helpful. They even advised were we could go to pass the time as the waiting room was closed due to COVID. The experience could not have been better.
October 2020
Very quick and efficient
They were very quick and efficient. They took my car away and brought it back within an hour or so.
October 2020
Mark friendly and extremely efficient
Perfect service from start to finish from the initial phone call to my windscreen being replaced. The Technician (Mark) was polite, friendly and extremely efficient
October 2020
Scott, credit to your company
Everything went perfectly, and Scott who repaired my windscreen is a credit to your company. He was courteous, polite, efficient and done a perfect job!
October 2020
Whole process was easy and efficient
The whole process was easy and efficient. The chap was very polite and helpful, with the windscreen replaced quickly.
October 2020
Exceptional
Exceptional service
October 2020
Responsive, stress free experience
Responsive, stress free experience. Technician was friendly, efficient and informative.
October 2020
Promptly and efficiently
The repair was undertaken promptly and efficiently. Thank you!
October 2020
Pleased with the professionalism
I was very pleased with the professionalism of every stage of your service.
October 2020
I would recommend you to anyone
Service was excellent, the guy that fitted the screen was polite, happy and did an excellent job. I would recommend you to anyone. Thank you.
October 2020
Really impressed with Derby depot
I was really impressed with the service provided by the Derby depot.
October 2020
They deserve singling out for praise
The two lads that came around where fantastic. They were friendly, funny and polite. The post code they attended on Monday 5th October was BR3 4AR. They deserve singling out for praise.
October 2020
Tony easy going professional
I had a very bad start to my day knowing that my car windows had been bricked. However, from receiving the call to booking an appointment, to getting the windows fixed, was nothing but an easy, stress free, pleasant experience. Tony was so lovely, helpful and informative. He did such a good job and he was so polite. It really made me feel better having an easy going professional to assist me. I hope he gets a lot of recognition for his hard work and no doubt he gets a lot of positive feedback.
October 2020
Very patient with me
Very friendly service. I had just recovered from surgery and was very slow moving - very patient with me.
October 2020
Staff at Coventry couldn?t do enough
My car had failed it?s MOT test on the Windscreen on a Thursday & I was going on holiday towing my caravan on Saturday. I talked direct to your Coventry Branch who pulled out all the stops to get me a windscreen into the branch for the next day Friday, and I took my car to the Branch to have it fitted. I picked my car up at 15:00 as arranged, which gave me enough time to go back to the garage to sign off the MOT certificate. This was all down to your staff at Coventry who couldn?t do enough.
October 2020
Bjorn kept me well informed
Bjorn was a fantastic member of staff to speak to, and kept me well informed when an issue arose with my replacement windscreen. Despite having to order in a special screen, they still completed the work quickly and efficiently.
October 2020
James the Technician 100% superb
The service provided by your company, particularly James the Technician was 100% superb.
October 2020
Very easy to make arrangements
Very easy to make arrangements to have my windscreen fitted and it was done in a professional manner by your friendly polite Technician.
October 2020
Technicians went out of their way
As I had no garage or other dry place for the Technicians to work, when it started raining, the technicians were happy to follow me to a local farm building to replace the windscreen. They could have refused the job until more suitable weather but went out of their way (albeit only five minutes) to find a solution with me.
October 2020
Couldn't rate you more highly
Everything about the service was fantastic, friendly staff, efficient service, couldn't rate you more highly. Thanks so much.
October 2020
100% satisfied with the service
100% satisfied with the service provided and with the work carried out. Your Technician was really professional and polite. Thank you.
October 2020
Pleasant and polite, 10 out of 10
Technician arrived when he said he would and was thoroughly professional in doing the job and he also cleaned up inside the car and also removed the shattered glass from the driveway. The man was pleasant and polite at all times 10 out of 10.
October 2020
Kept informed, service was excellent
From the start of my phone call to work been completed, I was kept informed and service was excellent.
October 2020
Very positive first experience
Excellent service. Engineer arrived on time, explained procedure and timescale. Maintained social distance throughout and was very courteous, friendly, professional and polite. Very positive first experience which I would highly recommend.
October 2020
Cannot thank Matt, the Technician enough
Matt the Technician from Portsmouth Branch was fab. Fast and efficient service, he is a valuable asset to your company. I cannot thank him enough for the great job he did.
October 2020
Dealt with efficiently and helpfully
I was offered an appointment for a Technician to visit my house. I phoned my local Branch and they offered me a appointment sooner if I brought the car to them. It was all dealt with efficiently and helpfully.
October 2020
Technician Tom was first-class
The Technician, Tom, was first-class in every respect. Punctual, polite, engaging and highly professional. The work was completed to a very high standard within the anticipated time scale. Thank you.
October 2020
Great communication, fast and efficient
Great communication, arrived on time. Fast and efficient, couldn't ask for a better service, thank you.
October 2020
Hassle free process
Hassle free process. Good service appointment made at convenient time.
October 2020
Please pass on our thanks
Prompt efficient service carried out by a friendly cheery team, please pass on our thanks.
October 2020
Fabulous in manner and workmanship
The Technician was fabulous, both in his manner and his workmanship.
October 2020
Top marks, very impressed!
Very good service, easy and the chap who did the work was more than helpful. He even had time to put on my new wipers that were on the passenger seat, which I was going to do when new screen was fitted. He took the liberty to do that for me so top marks for that, very impressed.
October 2020
Technician obviously very skilled
It was very easy to contact you and book for my replacement screen, and I was kept up to-date with the progress of the booking. The Technician who completed the work was absolutely brilliant. Friendly and obviously very skilled at what he was doing. He removed the dashcam and DAB aerial from the old screen and replaced them on the new screen with no problem, which was one of the things I thought might be an issue. Everything was tidied and cleaned up really well. Absolutely no hesitation in recommend.
October 2020
Vehicle 32 years old, great job
Excellent, prompt, punctual service. The Technician had not seen my type of vehicle previously (it's 32 years old). He immediately called a senior experienced colleague and they did a great job. Many thanks, David Howard, Mercedes 190 E owner.
October 2020
Big Thank you to Technician Mark
I need to say a Big Thank you to your Technician, his name is Mark. He is not only passionate about his job, but he is also professional, friendly, and helpful. All in all, he is a star and a genuine asset of National Windscreens. Highly recommended! Thank you again.
October 2020
Spot on, many thanks!
The service was spot on, many thanks.
October 2020
Technician polite, easy to talk to
The Technician was very polite and easy to talk to, and he arrived on time and was very polite.
October 2020
He treated me well as a customer
The Technician was polite, friendly and helpful. He explained my options (repair or replace) and the associated costs. He explained how he undertook the repair and made sure that I was happy with the results. He appeared very knowledgeable and competent. He treated me well as a customer.
October 2020
Super efficient, thank you!
Excellent fast service and everyone I spoke with to arrange this was super efficient! Thank you
October 2020
Done exactly what they said
The Redruth Branch that dealt with my replacement screen done exactly what they said they were going to do, was efficient and polite.
October 2020
I will give for all the services 100%
I will give for all the services and the kindness from staff a 100% They are professionals. That's why I went back to the Branch from Reading to change another windscreen.
October 2020
Technicians thoroughly competent
Contacted you through Aviva, next day home appointment, and two thoroughly competent and pleasant Technicians turned up and did the job with no fuss.
October 2020
Fantastic service, simple to organise
Fantastic service. Couldn?t believe how simple it was to organise. Thank you
October 2020
Technician very helpful
The technician was very helpful.
October 2020
Technician was polite and trustworthy
Technician was polite and trustworthy and explained the job he had done, and gave an explanation as to why the windscreen had cracked.
October 2020
Toby be great, fab man!
Toby be great! Polite. Job was done quickly and cleared everything before he left! Fab man!!
October 2020
Took our car to Oswestry, VERY happy!
I took our car to your Oswestry branch. They were very helpful and friendly and dealt with our windscreen replacement quickly and tidily. VERY happy!
October 2020
Highly recommended, without any fuss or drama
Absolutely first class job carried out in a timely and efficient manner by friendly staff who obviously know their job, and without any fuss or drama. Car was returned as clean and tidy as it went to the workshop. In fact the only way one would know it had a new screen is that the crack had gone! Highly recommended.
October 2020
Lady on the phone handled it all
This was the first time I have ever had to have my windscreen replaced and I did know what I was doing. I didn't know if I had to call my Insurance Company and talk to them or if I was going to loose my no claims. The lady on the phone was very nice and very helpful she handled it all for me, which helped me out a lot.
October 2020
Morgan professional, a credit to company
Morgan was a very polite young man, very professional and a credit to your company. If I needed your services again I would like Morgan to attend. Not all people who come to do a job are that professional or polite. This world needs more polite young men like Morgan.
October 2020
Excellent service, very high standard
An excellent service by very polite and helpful Technicians. The replacement was completed in a timely manner and to a very high standard.
October 2020
Technician lovely and knowledgeable
Technician was lovely, very friendly, reassuring and knowledgeable
October 2020
Matt Hughes sorted out my car
Went to Wolverhampton Branch were Matt Hughes sorted out my car in a very professional manner.
October 2020
Humour and a smile ! First class
I thought it was a brilliant service. All those I spoke to or met were fabulous. Clear instruction as to what would happen and humour and a smile ! First class
October 2020
Windscreen repair was excellent
The lady that came to do my windscreen repair was excellent, polite, professional and friendly. Could not fault her. I was given a call to say they would arrive between a two hour slot, then she called me to say she would be with me soon, then she called again when she was outside.
October 2020
Such high level services
Great service, keep doing such high level services.
October 2020
Great ambassador for your business
Brilliant service. I had to nip out first thing in morning. Passed the NW van about a mile from home, we were stopped in traffic opposite each other going in opposite directions, we chatted through the window and established he was on his way to me. He waited for me to turn around and followed me home. He was extremely polite and informative about what he was doing, a great ambassador for your business. Well done!
October 2020
Operator, Rumanian credit to company
Your operator, Rumanian was very professional and courteous. Did an excellent job and totally on time in all respects. A credit to your company. David Kenway
October 2020
Exceptional, Steve and Jamie from Trowbridge
Exceptional service from the two Technicians, and if it is possible to say Thank You to them on my behalf, please do so (Steve and Jamie from Trowbridge depot)
October 2020
A very satisfied customer
The Technician and customer service I received 10/10. He turned around as I was running a couple of minutes late and completed the job. I am a very satisfied customer.
October 2020
Quick efficient
Quick efficient and friendly
October 2020
Kept informed at all times
Kept informed of what was happening at all times and pleased with the prompt service received.
October 2020
Handled the whole process efficiently!
The call out was arranged initially via my insurance company. I found National Windscreens handled the whole process efficiently and kept me informed of the call out times .
October 2020
Helpful and efficient staff Banbury
Good telephone communication when arranging/booking (at a branch). Fitting appointment arranged within 48 hrs of first enquiry, replacement windscreen fitted within 2 hours. Pleased with the standard of fitting. Helpful and efficient staff (Banbury branch).
October 2020
First class efficient, polite
First class efficient polite service, from arranging the replacement to the professional Technician who carried out the work.
October 2020