Customer Reviews
4.7 /5
Average Rating
Source: NPS surveys
From over 110,000 reviews
5
97,480
4
5,050
3
3,725
2
2,256
1
2,660
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide
Repaired my chip on the day I rang
I was very impressed with the service. I had been let down by another company and National Windscreens repaired my chip on the day I rang them, which enabled me to have my car MOT'd as planned.
June 2021
No issues after!
Great quick service by the team and no issues after.
June 2021
Very easy to contact
Very easy to contact, excellent contact with Technician, good service.
June 2021
Seamless process by National Windscreens
Seamless process, efficiently managed by National Windscreens. Windscreen repaired next day following telephone call.
June 2021
Quick booking via insurer
Quick booking via insurer. Job done on time.
June 2021
Good!
Good job.
June 2021
Pleasant experience with Call Centre
From the contact with your Call Centre through to the contact from the local Branch to the windscreen being replaced, it was a very pleasant experience. The operative on the phone was polite and explained everything to me, even explaining what would happen when I visited the Branch. On arrival at the Bath Branch, the technician was extremely polite and again explained what would happen and provided an estimated timescale. When we returned the car was ready which was a pleasant surprise.
June 2021
All went according to plan
All went according to plan, efficient and polite service.
June 2021
Telephone girl was very helpful
Very helpful customer service, used online service, and was then contacted by telephone girl who was very helpful. Windscreen fixed at home address within timely manner.
June 2021
Happy with the conduct of the staff
Very happy with the conduct of the staff and quick clean professional service provided.
June 2021
I can see clearly now
Great experience from start to finish, I can see clearly now my windscreen is fixed.
June 2021
Encapsulated everything plaudits to him
Extremely straight forward process and the engineers visit was brought forward from that as originally planned when the opportunity arose. The fitter who arrived encapsulated everything you could wish for - plaudits to him. Thank you!
June 2021
Felt confident in is abilities
Service was excellent and carried out in a very professional manner. The Technician that changed the windscreen was knowledgeable and very friendly, especially as you have to wait for the adhesive to set. He explained all the various work he needed to do and I felt very confident in is abilities. Very pleased with the service provided.
June 2021
Very easy communication
Very easy communication, friendly staff and efficient procedure. Would use again.
June 2021
Staff were personable and professional
Made a stressful experience (having my car vandalised) easy to resolve, thanks to fast, friendly and efficient service, whereby I was informed of what was happening at each stage of the service. My rear quarterlight was fixed to a high standard and all the staff were very personable and professional.
June 2021
Couldn't ask for more
Everything went smoothly, everyone involved was polite. Couldn't ask for more.
June 2021
Office staff were lovely Cardiff Branch
I went to the Cardiff Branch, the two office staff were lovely, very patient with me as I was stressed. Thanks to them.
June 2021
Good job done and no inconvenience
Technician was really polite, friendly lad who just got on with the repair. Good job done and no inconvenience.
June 2021
Satisfied!
Because I am satisfied.
June 2021
Satisfied!
Because I am satisfied.
June 2021
A copy of our policy on his tablet
Called when arrived and was in the car park ready to do the work. Inspected the crack and confirmed it would take 15 minutes. Called again when completed, and having a copy of our policy on his tablet, we had nothing to pay.
June 2021
Can't recommend more highly!
Such helpful staff. Squeezed me in even though no appointments. Very quick. Can't recommend more highly.
June 2021
Done on time as promised!
No problems was done on time as they promised.
June 2021
The guy did a first class job!
The guy did a first class job of the repair, very happy with it. He was a nice chap well mannered and polite.
June 2021
Even a novice like myself could understand
Technician was very knowledgeable and explained everything is a way even a novice like myself could understand. He was very friendly and professional and had the job completed sooner than anticipated. Thank you so much!
June 2021
Super!
Super helpful.
June 2021
Friendly personnel
Excellent service very polite and friendly personnel.
June 2021
An instant call from yourselves
This was dealt with very quickly and efficiently from the time I contacted insurers, followed by an instant call from yourselves and the work arranged and done a few days later. Excellent.
June 2021
Allowed me to inspect after completion
Very efficient, explained how the job was done, allowed me to inspect after completion. Very polite and arrived within the stated time.
June 2021
Have no qualms in using you again
The online system for booking my windscreen repair was all very simple and straightforward. The technician turned up when he said he would and was very courteous and knew exactly what he was doing and quickly completed the work. I would have no qualms in using you again.
June 2021
Impressed with the attention to detail
At all times I was extremely satisfied both with the service provided and the quality of all aspects of that service. I was very impressed with the attention to detail and the ease with which the whole process was delivered. Thank you.
June 2021
Very helpful telephone operator
Very helpful telephone operator, mechanic came earlier than stated and finished quickly.
June 2021
Can not ask for more
Every thing went smoothly from the initial call to the repair being carried out. Can not ask for more.
June 2021
Extremely happy with the service
First time having to use National Windscreen and was extremely happy with the service from start to finish.
June 2021
Friendly professional
Friendly professional staff and service.
June 2021
Everything went to plan
Everything went to plan so very good service. Thank you and your staff.
June 2021
Job was done ahead of schedule
Job was done ahead of schedule and the people I dealt with were friendly and helpful.
June 2021
Everything was excellent cannot fault
I cannot fault the service that I received. Everything about the service was excellent.
June 2021
Amazing service from phone to visit
Overall I experienced a very polite and amazing service from the phone to the visit. Excellent service!
June 2021
Competent staff
Good service and competent staff, a very professional service.
June 2021
Prefer to use National Windscreens
Compared to previous experience with competitors, I would prefer more insurances to use National Windscreens.
June 2021
Exemplary
Exemplary service!
June 2021
Everything happened as agreed
Everything happened as agreed. The service was quick, efficient and friendly.
June 2021
Excellent standard and finish
Staff very helpful polite and friendly. Repair was done in good time and to an excellent standard and finish. Can’t praise the guys enough!
June 2021
Helpful lady booking in
Helpful lady booking in and the chap who came to replace the windscreen was also helpful and did a great job. Thanks!
June 2021
Professional and easy to speak to
Everyone involved was extremely professional and easy to speak to.
June 2021
Understood my needs well!
Quick to get through, understood my needs well and technician was very good.
June 2021
Kept me updated on the repair
Very professional kept me updated on the repair.
June 2021
Kept me updated on the repair
Very professional kept me updated on the repair.
June 2021
Kept me updated on the repair
Very professional kept me updated on the repair.
June 2021
The Call Centre was great
Contact from the Call Centre was great as was the service from the lads that replaced the windscreen. Good service all round!
June 2021
Just happy with the service
Just happy with the service, quick and easy no hassle.
June 2021
Very impressed with the service
I score it this way because I was very impressed with the service.
June 2021
Accommodated my change of appointment
Accommodated my change of appointment and kept me informed of glass arrival, friendly staff.
June 2021
Quickly and competently
You came on time and completed the work quickly and competently.
June 2021
Your company was very easy to deal with
Your company was very easy to deal with. Very prompt and careful with my Land Rover Discovery 2TD5 which I have just fully restored back to new condition. Your technician John was very knowledgeable with this type of vehicle and did a first class job. I would not hesitate to use your services again in the future Kind regards, Ron Sack
May 2021
No reason for any complaints
No reason for any complaints all aspects of the repair were carried out totally to my satisfaction.
May 2021
Great service very polite staff
Would recommend you to friends great service very polite staff.
May 2021
Clearly advised me of my options
My technician was great we had a problem with the weather, and he clearly advised me of my options. I took my car to their base and they were very efficient with the work carried out. All the lads were professional and courteous. Thank you.
May 2021
Happy customer :)
Technician called to ask if I would be willing to drive to the depot at Liverpool as the weather was so bad, which I did and they replaced my windscreen within the hour. Happy customer :)
May 2021
Done in under 2 hours, well pleased!
Excellent service, had to drive to Kilmarnock depot, brilliant service and was done in under 2 hours, well pleased!
May 2021
Kept in communication prior to visit
Excellent service with technician - extremely helpful and kept in communication prior to the visit.
May 2021
Really easy via the Call Centre
The service was really easy both via the Call Centre and the technician. Martin was very friendly and it was done very quickly!
May 2021
Did exactly what you said!
Did exactly what you said you would do.
May 2021
Score highly
When you get excellent service you score highly
May 2021
Very fairly priced too!
The service you provided was exemplary. Very fairly priced too. Will definitely recommend National Windscreens to all I know. Thank you.
May 2021
Nothing was too much trouble
Very helpful and polite, made me feel comfortable and at ease, nothing was too much trouble. Arranged to leave car the night before and collect before close of business next day. As a keyworker it is difficult sometimes to arrange drop off/collection for maintenance of car etc, so this was great!
May 2021
Thank you
Quick and professional service, thank you.
May 2021
Efficiency
Efficiency at every point of procedure!
May 2021
Lovely Call Centre staff
Great job, done quickly and professionally. Lovely Call Centre staff too, and staff at the local centre which I rang.
May 2021
National Windscreens dealt with the whole process!
National Windscreens dealt with the whole process even contacting my insurance to collate paperwork. Top job done!
May 2021
Fitted in at short notice
I needed my windscreen replaced to allow me to drive home, as I was on holiday 200 miles away I was fitted in at short notice and they made sure that the replacement arrived sooner than expected. Absolutely delighted with the service I received. They could not have been more helpful.
May 2021
100 per cent!
100 per cent satisfied.
May 2021
Done quickly and competently
The job was professionally dealt with at every stage, from making the appointment to the replacement of the windscreen. Everyone I dealt with was both courteous and helpful. The work was done quickly and competently.
May 2021
Excellent service from start to finish
Excellent service from start to finish. Made very easy through my insurance company to get the windscreen changed.
May 2021
Honest and professional
Prompt honest and professional service.
May 2021
Was straightforward to book, very pleased
Was straightforward to book, and the technician was polite and seemed to have done a great job. Very pleased.
May 2021
Would gladly recommend - Pete Welham Stowmarket
The fitter I had was called Steve. He was extremely friendly, and courteous, and did a great job, tidying and cleaning up after himself. He also observed the social distancing rule, so I would gladly recommend National Windscreens to anyone. In my opinion, Steve is a credit to the company. Mr Pete Welham, Stowmarket.
May 2021
I was treated with respect - BRILLIANT!!!!!!
Because from the first time I contacted you I was treated with respect at all times. Professionalism by all of your team. The fitter was so helpful and polite and returned the following day to fit a sensor - BRILLIANT!!!!!!
May 2021
Pete Welham Stowmarket - gladly recommend!
The fitter I had was called Steve. He was extremely friendly, and courteous, and did a great job, tidying and cleaning up after himself. He also observed the social distancing rule. So I would gladly recommend National Windscreens, to anyone. In my opinion, Steve is a credit to the company. Mr Pete Welham. Stowmarket.
May 2021
Ryan an absolute pleasure to deal with!
It was absolutely pouring down with rain. The Technician was professional, used all the equipment to get the job done as quick as possible. He allowed me to go back in to the house with the baby whilst he did the job. He was an absolute pleasure to deal with. He is a credit to your team, thanks Ryan.
May 2021
Something that is seldom found theses day
The young man that came out to do my windscreen was called Tony. I found him very polite, courteous and respectful, which is something that is seldom found theses days. His communication was spot on throughout, by informing me step by step as I asked. The end result was a perfectly fitted windscreen. I hope your company identify key workers and and rewards them accordingly.
May 2021
Pain free process
Pain free process. Job done well. Staff all polite and instructions clear.
May 2021
Very happy with the service!
Very happy with the service I received on the phone and in the day!
May 2021
Office staff and engineer were all exceptional:)
Excellent customer service, the office staff and engineer were all exceptional:)
May 2021
Call Centre was prompt very polite and quick
The service was excellent. The Call Centre was prompt, very polite and quick. The technician was lovely and was very speedy as I had an emergency just as he arrived. He offered to come back at another time but I wanted to get the windscreen sorted and he worked as fast as possible and was very kind.
May 2021
Top marks to Nathan and Niall
This was an insurance claim which was dealt with very effectively and efficiently, with no need for me to do anything except make one phone call. Top marks to the fitters (Nathan and Niall) who arrived in horrible weather but were very cheery, took time to assess the problem, recommend a course of action, repair rather than replace, then carried it out very professionally.
May 2021
Not left on hold for an infinity!
Easy to book. Not left on hold for an infinity. Engineer rung before he arrived. Did the job and explained the process of what and how it works. Tidy and done within an hour.
May 2021
Anthony Cardiff in reception courteous and helpful
Cardiff Depot - Anthony, in reception was very courteous and helpful. By phone, he had arranged for my repair to be brought forward by two weeks from your Newport Depot. The technician then carried out the repair within the estimated time. Thank you!
May 2021
Job done 1.5 hours later well satisfied!
Appointment arranged for technician to come and replace windscreen but due to rain he phoned and asked if we could take it into the workshop. Delivered the car and collected it 1.5 hours later, job done, well satisfied.
May 2021
No problems encountered
No problems encountered, fitting completed at my home - great. Very polite, easy to deal with.
May 2021
Level of service could not be faulted
The level of service was excellent and could not be faulted.
May 2021
Going forward wont use anyone else
Excellent, came to site to repair which was something other companies were not willing to do, also were able to repair not replace which again was something not offered elsewhere. Came on time, technician very polite and efficient. Saved us time in working hours and excess. Going forward wont use anyone else.
May 2021
Impressed with Joe and Barry at Bridgend
I spoke with Joe at your Bridgend Branch on the Friday morning who was excellent and so helpful. Barry your technician came that night and replaced my broken window before the bad weather arrived, which I really appreciated. He was fantastic too. All in all the service I received from these two individuals was top class. I was extremely impressed. I could not fault it. Thank you.
May 2021
Because it is the truth
Because it is the truth. I was very happy with the whole event.
May 2021
Excellent
Excellent quick service.
May 2021
Everything went according to plan
Everything went according to plan the technician was very thorough and professional.
May 2021
Extremely efficiently!
The work was carried out three days earlier and extremely efficiently.
May 2021
Happy with every part of process
So easy to sort out, everything sorted out fast and efficient. Well happy with every part of process, thanks so much.
May 2021
The Call centre was extremely helpful!
The young man was on time, polite and seemed very skilled. Similarly, the Call centre was extremely helpful.
May 2021
Swift and professional job!
Quick and easy to contact, also to arrange the replacement at a time to suit myself. Swift and professional job carried out. Very pleased, thank you.
May 2021
Very polite and very professional
Had to take my car to your centre in Basildon but everything went as planned and the technician was very polite and very professional. Very pleased with the work. Thank you.
May 2021
Staff very helpful
Staff very helpful and completed work in short time.
May 2021
A big thank you Banbury
Fabulous help and service by the team in Banbury. Well done to you and a big thank you.
May 2021
Not trying to sell me anything extra!
The process was much easier than I anticipated. I contact National Windscreens because you are one of the two options for those with NFU motor insurance. After having contacted National Windscreens for an estimate of when the work could be done, I then contacted the other provider and was surprised that the process included a recommendation to have new wiper blades added to the job. So I came back to National Windscreens because you were not trying to sell me anything extra. Thank you!
May 2021
He was so understanding to the circumstances
The man who came out to replace my windscreen was lovely! It was raining on and off that day and he was so understanding to the circumstances and returned later that day to ensure the work was done for me that day. He went above and beyond for which I am truly grateful!
May 2021
He was very polite and helpful
Your technician explained why a replacement windscreen would be preferable to a repair given the type of damage present. He was very polite and helpful.
May 2021
Excellent
Excellent service.
May 2021
Excellent customer contact
Easy booking, excellent customer contact and work was carried out expertly by an amiable efficient technician.
May 2021
For an 83 year old lady process easy & efficient
Because for an 83 year old lady I found the whole process easy and efficient. Pleasant, polite & very professional staff both on contact with the company & the actual repair being carried out.
May 2021
Always a straight forward and efficient process
I have had to get more than a dozen vehicle windscreens repaired or replaced and have always found it a straight forward and efficient process.
May 2021
Easy to book very pleased!
Easy to book, very polite technician. Did the job and cleaned up after he had finished. Very pleased!
May 2021
Nothing too much for Molly Goode at Contact Centre
The customer service was excellent from Molly Goode at the Contact Centre, nothing was too much trouble and she was very friendly and accommodating and offered to contact the local depot and even managed to get a more convenient drop off time for us. The local depot were excellent, completed the job within the timescale and a very professional job. Very impressed!
May 2021
Technician explained over the phone and all sorted
Technician was very professional. Information that I didn't know when making booking, he explained over the phone, and all was sorted very easy
May 2021
They were great!
They were great, service was great and all done within 30 minutes.
May 2021
Quick & professional service all round
Technician was very helpful & polite, work was carried out to a very high standard. Quick & professional service all round.
May 2021
Informative and customer focused!
From the initial contact with the Call Centre to the technicians who did the job, they were polite, informative and customer focused. The technicians in particular, cleared up after the job, checked that I was happy with what they had done and explained that I should not drive for 30 minutes, and not clean the car for 5 days. It all says a lot for your staff training. Well done the team!!
May 2021
Whole experience amazing!
My whole experience with National Windscreen has been amazing! Thank you.
May 2021
Should be proud to have him working for you
The technician was absolutely brilliant. You should be proud to have him working for you. Thoroughly explained everything and yet stuck to Covid19 restrictions to the letter. Great Guy!
May 2021
Technician was very informative
My windscreen problem was dealt with in a polite and very efficient manner. The technician was very informative and done a professional job which I am very pleased with.
May 2021
Charming and personable technician
Outstanding service, great customer care from a charming and personable technician.
May 2021
Very helpful throughout the process
Very helpful throughout the process there was no problems at all. Very fast and friendly.
May 2021
Excellent Service
Excellent service from start to finish!
May 2021
National Windscreens met my expectations
National Windscreens simply met my customer expectations. They responded well and fixed the problem in a professional manner.
May 2021
Great job handled by fantastic people
The service offered from start to finish was so quick & easy. Also the technician was efficient & very polite. Great job handled by fantastic people. Well done team. Keep safe.
May 2021
I felt well looked after!
Really impressed from the time I phoned to make the appointment to the time I collected my car. Excellent job of windscreen replacement, polite, professional. I felt well looked after.
May 2021
Dave Harrison was very professional
Your service was very good. You contacted me when there was an issue with the glass on order and arranged another appointment. Then you were able to fit me in earlier than expected. Dave Harrison was very professional and gave me all the information I needed for aftercare. Overall I was very impressed with the level of service.
May 2021
Simple and customer friendly
Overall, a great service from the initial call to the Technician who was extremely helpful and managed to fit me in on the day despite the weather challenges (Please extend my thanks to him again). The whole process was simple and customer friendly.
May 2021
Whole problem taken out of my hands and dealt with
The whole process was quick neat and efficient . After the insurance company put me in touch the whole problem was taken out of my hands and dealt with.
May 2021
Call handler was actually human
He was fantastic as he appreciated I was working from home and simply requested my keys and told me to leave him to it. Perfect ! The call handler was actually human and a sense of humour … she was brilliant you need more like her !
May 2021
Booking online was easy
I was really happy with the whole process, from booking online was easy and the guys at the garage were very helpful & professional.
May 2021
Went according to plan
Everything went smoothly according to plan.
May 2021
Excellent ambassadors for National Windscreens
The staff were extremely professional, friendly and helpful, excellent ambassadors for National Windscreens.
May 2021
Just a great service overall!
Amazing service. Very polite staff member and quick windscreen replacement with no problems at all -just a great service overall!
May 2021
Josh was a very helpful and polite
Josh was a very helpful and polite person. Did a wonderful job and explained how to look after until seal fully dry. Would recommend to all.
May 2021
Dealt with professionally and efficiently
Turned up at the Branch due to being worried about the crack and was dealt with very professionally and efficiently.
May 2021
Efficient and informative
Great service, friendly and helpful staff. Very efficient and informative.
May 2021
Team at Stafford were amazing
The team at Stafford were amazing. They were very courteous and professional and they made the whole process easy.
May 2021
Really pleased with the repairs carried out too!
Excellent service. I was provided with an arrival slot of between 9am and 5pm and the engineer arrived at 8.53am which was brilliant! Meant I could get on with my day after he had gone and didn't have to wait at home. Really pleased with the repairs carried out too!
May 2021
No hassle service
Excellent, no hassle service with very polite and friendly staff.
May 2021
Good communication beforehand
Easy to contact. Polite and friendly. Good communication beforehand - I had several text messages and two telephone calls regarding my booking.
May 2021
Considerate with my personal items
The technician was polite. He respected social distancing. He was very considerate with my personal items in the vehicle.
May 2021
Prompt polite
Prompt polite and a good job.
May 2021
First class
The young man who came was extremely polite and professional. First class.
May 2021
Outstanding customer service
So helpful as I had to change my first appointment time and the gentleman I spoke to was very helpful giving me alternative times and dates and he was really polite and chatty! Outstanding customer service. Thank you
May 2021
Very impressed with Central Call Office
Very impressed with the Central Call Office, the local service depot at Tunbridge Wells and the technician who replaced the glass.
May 2021
Extremely personable and very proficient
Your technician was extremely personable and very proficient in what he was doing. He explained everything to me and did an excellent job, not simply in the act of replacing the windscreen but in communicating with me all I needed to do afterwards in regard to driving and removing tape. Excellent service.
May 2021
Very impressed with the call handler
Very impressed with the call handler who took time to explain my query to me. I then called back to clarify something and again was treated well.
May 2021
Truly astounded 10/10 for efficiency
I was truly astounded at the speed of turnaround. Just two days from requesting a window to actual fitment. Rob the fitter did a superb job too. 10/10 for efficiency.
May 2021
Courteous nature of the repairer
The service and repair together with the courteous nature of the repairer was excellent.
May 2021
Professional and efficient
Really helpful and polite. Followed correct COVID safe guidelines. Professional and efficient.
May 2021
Yeovil team did the job to a high standard
All very helpful and arrived on time, and did the job quickly to a high standard (Yeovil team)
April 2021
They saved the day by doing it the same day
Technician was friendly and did the job so well after a horrid ordeal of having my windscreen smashed. They saved the day by doing it the same day I phoned.
April 2021
Matthew explained the process without me having to ask
I was very impressed with the whole experience. My technician (Matthew) was very polite and explained the process without me having to ask. I am very pleased with the company and would 100% use again! Many thanks.
April 2021
Dealt with efficiently from my initial enquiry
From my initial enquiry to your Call Centre to the completion of the fitting of a new windscreen, everything was dealt with very efficiently, thank you.
April 2021
Perfect from start to finish
I was diverted direct to your website by my insurers. So from start to finish the service was perfect.
April 2021
Courteous efficient staff from telephonist to fitters
Very professional, courteous and efficient staff, from telephonist to windscreen fitters. Very satisfied with the service provided.
April 2021
Great service from the first phone call
Great service from the first phone call, to the fitters who were sound. Very professional and very quick, yet tidy. No more Autoglass for me and my company.
April 2021
Calls responded to quickly and efficiently
Excellent and professional service from everyone I spoke to. Calls responded to quickly and efficiently. Would highly recommend you and the service. Replacement windscreen was excellent, thank you.
April 2021
Excellent in every respect
Because the service was excellent in every respect.
April 2021
Would recommend!
Excellent service, no complaints. Would recommend!
April 2021
Real people not miserable robots
I was extremely pleased with the service supplied by National Windscreens. I was greeted on arrival by a very polite Technician who instantly put me at ease, even though I had a mind block on Thetford's dialling code! When I went to collect my car again, I felt at ease. It was lovely to have a laugh with all three of the Technicians who were there. Three people acting like real people not miserable robots. They deserve gold medals. Please pass on my thanks and this feedback to them.
April 2021
Great!
Great Job!
April 2021
I can see why Aviva use your service
Excellent, painless service. Very professional at every stage of the process. I can see why Aviva use your service.
April 2021
They were well mannered
They were prompt, friendly, well mannered.
April 2021
The scores speak for themselves
I think the scores speak for themselves. I was very happy and satisfied with the service I received by your operatives. The engineer made an excellent repair on my windscreen.
April 2021
Still brilliant, used before!
Have used their excellent service before, still brilliant!
April 2021
National Windscreens did a swift and professional job!
The glass was broken on Thursday afternoon, by Friday afternoon (the following day) the glass had been replaced for the price of my insurance excess. National Windscreens did a swift and professional job. Thanks.
April 2021
Overall a fantastic job by National Windscreens
Excellent service both on the telephone when speaking to the National Call Centre and local National Windscreens in Sheffield. Personally, I didn’t have a clue about the different types of coloured windows in a car (to me they are normal or dark tinted), but the chap at Sheffield was patient while we discussed this. The man who came to repair the window was chatty and professional. Overall a fantastic job by National Windscreens, thank you.
April 2021
Treated like a customer not part of a process
So much easier to deal with than Autoglass, treated like a customer not part of a process. Technician was super efficient and happy to keep me updated and answered any questions. Nice clean job - 5 star.
April 2021
Seamless service at Slough
Seamless and great customer service at Slough.
April 2021
Technician was super professional
Technician was super professional and polite.
April 2021
Brilliant service
Brilliant service in these hard times.
April 2021
Punctual and efficient!
Punctual and efficient operative, who did the replacement with care and to a high standard.
April 2021
Managed my expectations, slick and professional
The call taker was very good and knowledgeable. I had to take my car in due to calibration issues. He explained the rationale and managed my expectations. I attended the Strood Branch. The person who dealt with my arrival was excellent and took time to explain the process. He even explained that part of the calibration involved driving the car and informed me that he advises clients in case they see their car on the road. On my return the technician had a chat with me. All in all, slick and professional.
April 2021
Redruth Branch very friendly, accommodating
Very impressed with the whole process. The team in your Redruth Branch were very friendly, accommodating, efficient and professional.
April 2021
Quick booking
Quick booking and fast scheduling.
April 2021
National Windscreens ticked all the right boxes
National Windscreens ticked all the right boxes for me. Very helpful, very polite, on time with appointment and the fitter. Andy was very quick and professional 10/10
April 2021
An extremely pleasant service
An extremely pleasant service and followed all current guidelines!
April 2021
Good communication throughout, very simple
Everything was dealt with easily. Good communication throughout and there was no hassle with insurance documents, all organised before my appointment so all I had to do was pay. Very simple.
April 2021
Polite staff made this a painless process
Prompt, efficient service and helpful, polite staff made this a painless process in these difficult times. Well done.
April 2021
Car looks good as new again
Absolutely brilliant service. New windscreen fitted at home in about an hour. Technician was really helpful and efficient and car looks good as new again. Couldn't be better. Thanks!
April 2021
Emergency was sorted quickly and professionally
I had an emergency and it was sorted out quickly and professionally. The technician was great and friendly.
April 2021
Depot in Oswestry was very tidy and clean
I took my car to the National Windscreens depot in Oswestry, the site was very tidy and clean indeed. The technician was very efficient and repaired the windscreen quickly, altogether a very good experience.
April 2021
First time I couldn’t be more pleased
As a first time I couldn’t be more pleased to deal with them.
April 2021
He did the job professionally
He was prompt, very courteous, and did the job professionally and extremely well. I have forgotten his name sadly (as I do most things these days) but I thank him very much.
April 2021
Kevin, a real credit to the business
Kevin was extremely polite, friendly and professional. A real credit to the business. I was sent a text stating expected arrival time, and then a call when he arrived outside. Got the job done in a good timescale and explained how long to leave the windscreen until it was safe to wash. Very pleased with the service he provided on your behalf. Ron Sydenham
April 2021
Couldn’t have asked for better
Perfect service. Couldn’t have asked for better.
April 2021
Very professional job
Very professional job completed on time. Only thing I had to do was make the call.
April 2021
Brilliant communication no antagonism
I had brilliant communication. From the initial call to the Contact Centre phoning me to offer earlier appointments, or me phoning them to check an ETA. There was no antagonism in their voices what so ever that you get from other Call Centre companies. The technician even contacted me with an ETA. All the contact was faultless. Everyone was professional and friendly. The technicians arrived on time and were polite, professional and friendly. They were quick and no trouble. Well done to your staff.
April 2021
Good attitude from the technician
A very professional job with good attitude from the technician. He explained what he was doing and kept me up to date on how the job was progressing. A very professional job all round!
April 2021
Customer satisfaction
Customer satisfaction from start to finish.
April 2021
Outstanding service
Outstanding service and fantastic, polite and friendly staff.
April 2021
I scored you honestly based on my experience
I scored you honestly, based on my personnel experience. The person who carried out the repair was very polite and professional throughout his time at our premises. Furthermore the repair was of an excellent standard.
April 2021
Very easy to use service
Very easy to use service. The technician that attended was very polite and did an excellent job on the repair.
April 2021
My car looks lovely
Very nice men and very polite. Got the job done and my car looks lovely, thank you very much!
April 2021
Couldn't ask for anything more!
The technician was very polite, friendly and helpful. Couldn't ask for anything more!
April 2021
Easy and accommodating to book!
Amazing service from the Aylesbury team who were able to fit and recalibrate at home with a couple of working days notice. So easy and accommodating to book - Aylesbury suggested a home visit to save me waiting in Aylesbury in lockdown. Polite, efficient, quick with a good COVID safe process effective, and went out of their way to make the process easier for me. Initially my insurers recommended Autoglass who made me a 3 hour centre based appointment without waiting facilities.
April 2021
Aldershot brilliant
Aldershot Branch were brilliant!
April 2021
Texts and phone calls kept me in the loop
The day I reported my cracked windscreen to my insurance company I had a very helpful and friendly, but professional, response by text and phone from National Windscreens in Banbury. Subsequent texts and phone calls kept me in the loop and my windscreen was replaced and recalibrated within 48 hours. The staff at the centre were great and fitting time was just over an hour. Highly recommended.
April 2021