Customer Reviews
4.7 /5
Average Rating
Source: NPS surveys
From over 110,000 reviews
5
97,480
4
5,050
3
3,725
2
2,256
1
2,660
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide
Extremely accommodating!
Extremely accommodating and easy to arrange.
March 2021
Excellent job well performed
Service was excellent. Replacement windscreen on a Porsche is not easy, but the job was handled extremely well. Excellent job well performed.
March 2021
Good hearted and went out of their way!
The guys were fab, good hearted and went out of their way to ensure my car was returned to me when promised. The collection and delivery service was fantastic and was offered, not requested.
March 2021
Many thanks to your colleagues at Banbury
The reception and technicians at the Banbury depot were polite, courteous, helpful and efficient. A credit to National Windscreens. Far better than I had anticipated. Also, the technician advised me on a potential issue with the car he had observed. Result? I was able to go straight to the main dealer and arranged to have the problem rectified. Many thanks to your colleagues at Banbury.
March 2021
Could not have asked for a more courteous service!
They arrived when they said they would, but I had to postpone the fitting because we needed to tilt the cab of the truck to do repairs, and this would not be possible after fitting the windscreen. They were very understanding and arranged another appointment straight away. I could not have asked for a more courteous service! Excellent 10/10
March 2021
Clear concise instructions given over phone
Excellent service with a quick response and clear concise instructions given over phone. Two gentlemen that replaced the windscreen were polite and very sociable.
February 2021
Thanks to Karl at the Banbury Branch
Please pass on my thanks to Karl at the Banbury Branch who went above and beyond to get my window repaired the same day, when the glass was virtually out of stock everywhere. He was concerned that the person(s) who smashed the window knew my home address and name and wasn't happy with the car not being secure for up to a week. I am also heavily pregnant and he saved me a lot of stress - great customer service!!
February 2021
Really easy and simple to deal with
Really easy and simple to deal with. Hand over from your insurance to National Windscreen was professional and the Call Centre continued in such a manner.
February 2021
Aldershot Depot, Simon I think, was great
The weather forecast was bad, so I took the car to the Aldershot Depot. Easy to organise, good communication with the depot. The technician, Simon I think, was great. He explained everything well, and did a great job. Thank you.
February 2021
Cannot believe how easy and straight forward it was!
This is the first time I have had to claim on my insurance with Aviva and I cannot believe how easy and straight forward it all was. From booking the appointment to the job being done and payment being made.
February 2021
A superb service!
A superb service from start to finish.
February 2021
Cannot praise Connor enough!
Cannot praise Connor enough. Very professional, efficient, friendly and very nice person. Had some pretty horrible weather that day but he managed the job expertly. Please pass on our thanks and appreciation. Stay safe folks.
February 2021
Impressed with the quality of work!
I was very impressed with the quality of work and with the speed and professionalism in which the work was carried out.
February 2021
Friendly people no fuss, great service!
Very quick and also very easy process from the first phone call to having my windscreen replaced. Friendly people no fuss. Great service
February 2021
No surprises, job carried out quickly and efficiently
The technician explained what he was going to do before he did it. He also said that if it started to rain he would have to stop, which is what happened. The appointment was changed to another day, when the windscreen was replaced. No surprises, the job was carried out quickly and efficiently. I especially liked the note on the paperwork that said how long to wait before driving the car.
February 2021
Fast friendly people on the phone
Fast friendly people on the phone and in person.
February 2021
10 out of 10 I am a very happy customer
Every step of the process was professional, polite, punctual, efficient and effective. 10 out of 10 I am a very happy customer.
February 2021
Great customer service!
Due to the awful weather they arranged pickup of my vehicle, and work was completed at the depot. Great customer service!
February 2021
Social distance maintained at all times
Everyone was polite kind and considerate. The technicians completing the job ensured that a mask was worn when speaking to me, and social distance was maintained at all times, very much appreciated.
February 2021
Informative and professional!
My local centre were polite and helpful and the technician was informative and professional!
February 2021
Car roadworthy for school runs, first class job
Even though the weather was freezing temperatures the Technician arrived on time, carried out a first class job so I had my car roadworthy for school runs. Excellent service would recommend to people.
February 2021
Simon in Salisbury got the job done!
I actually went to the local Branch in Salisbury, Simon the manager explained exactly what I needed to do to book my car in. Once booked in Simon got the job done and I was soon back on the road , Many Thanks.
February 2021
Excellent communication
Excellent communication and first class service. Thank you!
February 2021
Courteous and extremely efficient
The whole process was handled completely professional and courteous and extremely efficient
February 2021
Call Centre friendly and understanding
The entire experience was hassle free and prompt. Both the Call Centre and the technician was friendly and understanding.
February 2021
First class customer service, tight deadline
First class customer service and even managed to bring my appointment forward as they knew I had a very tight deadline to get a full windscreen replaced before returning my PCP car.
February 2021
One phone call to the main Call Centre
I made one phone call to the main Call Centre and the local depot called me. The technician turned up on the day in the right time, a very professional service.
February 2021
Lady on the phone was polite and helpful
It was easy to get hold of you, the lady on the phone was polite and helpful. The technician was at my property when stated and was polite, carried out the work quickly and efficiently.
February 2021
The lady was very professional
The lady who answered my call was very professional and explained what date I could have my replacement windscreen fitted, how much the excess would be and how I could pay. Two people arrived on the specified date, they were both pleasant and courteous and replaced the windscreen in a timely manner.
February 2021
Great service from great staff
The staff were exceptional in every way, especially Ben who organised the repair for me, and Will who completed it. Great service from great staff.
February 2021
Completed in just over an hour
Quoted 2 hours for work, completed in just over an hour.
February 2021
Nothing was a worry, very helpful!
Very helpful and nothing was a worry. Efficient and would definitely recommend.
February 2021
Very happy with service
Came earlier than expected which was good. Very happy with service.
February 2021
Very good service from start to finish
Very good service from start to finish. Technician was excellent. Technician was excellent.
February 2021
A rare thing by today's standards
For all being so professional and polite, a rare thing by today's standards.
February 2021
Great service from a great team
All telephone conversations and face to face meetings with the local Hereford Branch were dealt with in both a friendly and professional way. All staff were very helpful and the windscreen was replaced promptly. Great service from a great team.
February 2021
Chris completed in the time scale I was told
Chris was very helpful and polite when I arrived. He completed the job in the time scale I was told.
February 2021
An easy and successful transaction
I was put through to you directly by my insurance company Aviva. We agreed the details and a time for the windscreen replacement to be carried out on my drive. The Technician arrived on time and completed the task professionally. I paid the excess electronically and he went taking the old windscreen with him. It was an easy and successful transaction.
February 2021
Car ready ahead of schedule
Really good service. Car ready ahead of schedule, good communication throughout repair process.
February 2021
They still sorted it, went above and beyond
Because they went above and beyond to solve a problem, as it was a rainy day and various reasons, but they still sorted it.
February 2021
Matthew provided a great service
Polite technician, Matthew was very welcoming and provided a great service.
February 2021
Operator was polite and knowledgeable
From start to finish the operator on the phone was polite and knowledgeable, and the technician who completed the work was friendly, and paid great attention to detail. When I dropped off the van the premises were very clean and organised. Great service; unlike Autoglass.
February 2021
Most courteous manner, appreciated
Totally punctual. Obviously worked with total efficiency. Much appreciated the Technician's most courteous manner.
February 2021
Really straightforward process
Really straightforward process to get in touch, and organise a convenient date. The technician was friendly, knowledgeable and efficient as well as maintaining Covid safety measures. Excellent service, thank you!
February 2021
My car was in the very best hands
David was the total professional, polite and friendly. Made me feel that my car was in the very best possible hands, a credit to your company. Please pass on my additional thank you to David.
February 2021
Call handler human and professional
Call handler human and professional, technician polite, professional and friendly. Very happy thank you!
February 2021
Dealt with promptly, kindly and efficiently
Although a set time scale was not given, the process and organisation of the windscreen repair was without fault. I have never been dealt with so promptly, kindly and efficiently by any other windscreen company (or other car services for that matter!) All of the staff were superbly friendly and to someone stressing about their windscreen, this is very important and reassuring! I just want to thank National Windscreens for the excellent job they did and I only had to wait a matter of days.
February 2021
National Windscreens made my issue go away
Due to weather conditions it may have been a cancellation but with the amazing service I received a call and an opportunity to bring my car into a depot close to my home. Problem solved in a reliable and friendly manner and the service was excellent. Really appreciated how efficient and excellent National Windscreens made my issue go away.
February 2021
Service and attitude was perfect!
The technician was fantastic, his service and attitude was perfect!
February 2021
Minimal hassle
I had my windscreen replaced with minimal hassle.
February 2021
Best customer service I have received
Your technician was exceptional at his job, and gave some of the best customer service I have received ever!
February 2021
Friendly but professional Call Centre staff riendly
Very easy to contact through my insurance company. Friendly but professional Call Centre staff & technician. Very happy. Thank you.
February 2021
You're doing a great job guys!
Very happy with the service I received from the two men from the Omagh Branch, they were helpful, friendly and efficient. You're doing a great job guys be sure and tell them this!
February 2021
Just wish everything else was as easy as this
Perfect service from start to finish! Just wish everything else was as easy as this. Many thanks.
February 2021
10, fantastic service
10, fantastic service, thank you.
February 2021
Top marks!
Everything went very smoothly and earlier than expected. Top marks!
February 2021
Fantastic service
Fantastic service from start to finish.
February 2021
Fast and thorough service all round!
The service was excellent. The staff I spoke to on the phone were very helpful, then Chris and Steve who came to fit my new windscreen were fantastic. It was a fast and thorough service all round!
February 2021
Even refitted my Tamar Tag
Couldn’t fault the replacement, very friendly guys in the workshop, even refitted my Tamar Tag to the new windscreen, which was excellent.
February 2021
Everyone had a smile on their face!
The weather was terrible but the gentlemen that I spoke to was polite, courteous and had a great sense of humour. Due to the weather he was unable to come to my address so I went to the store instead. Everyone there had a smile on their faces even through these tough times, and on that note I would like to add that they were all in the appropriate PPE for Covid and handled my car with care. I would not hesitate to use them again.
February 2021
Great experience booking the appointment
Great experience booking the appointment, very courteous and professional call handler, followed up with a very pleasant and courteous technician attending the vehicle. Excellent service would highly recommend.
February 2021
Both were pleasant and adhering to Covid rules
Booked the replacement of my windscreen on line. Had a call from the appointed operator the next day to confirm time slot. Technicians phoned before arrival and turned up on time. Both were pleasant and adhering to Covid rules. Job was done in 40 mins. Very pleased, thank you!
February 2021
Easy to arrange
Easy to arrange and job done well!
February 2021
Super efficient service at Barnstaple
Super efficient service from the team at Barnstaple. The technician was so professional and couldn't have been more efficient. Big thank you to the Barnstaple team.
February 2021
The call handler was friendly and polite.
It was very easy to get through to the Call Centre, and the call handler was friendly and polite. My appointment was booked for the next few days, everything went really smoothly. The technician who conducted the repair was very polite too, and completed the job swiftly. Excellent service all round.
February 2021
No faults or issues at all!
Was a really good service, simple to access, arrange and pay. No faults or issues at all.
February 2021
Extremely friendly and helpful staff!
Extremely friendly and helpful staff! Took all the hassle out of getting the car repaired...many thanks.
February 2021
No delays or unnecessary phone calls
Great service, arrived on the scheduled day, and repaired the windscreen very quickly. No delays or unnecessary phone calls. Happy with the service.
February 2021
It was horrid weather, GREAT SERVICE!!
It was horrid weather. I gave the engineer my keys at the door. I was going to show him the damage, but he had already found the tiny chip that was causing the crack. He didn’t want a drink and approximately 30 minutes later he asked me to inspect the car and returned my key, and a receipt for the cash I gave him. GREAT SERVICE!!
February 2021
Swift and professional!
Great overall service. Swift and professional!
February 2021
Could easily work around my commitments
Thank you. They made the whole arrangement very straight forward. I could easily work around my commitments with work, which as a key worker is extremely important right now. Great service!
February 2021
A rarity these days!
Simple process from start to finish. All staff were professional and polite. A rarity these days! Very happy. I recommend them.
February 2021
I chose National Windscreens
National Windscreens were sensible when it came to whether the windscreen could be repaired or had to be replaced - it was clearly within the MOT rules for repair and National Windscreens agreed. Another similar company did not and insisted on unnecessarily replacing the windscreen - so I chose National Windscreens.
February 2021
A big thank you!
Excellent service, a big thank you.
February 2021
Done in the time stated
Job was done well in the timed stated.
February 2021
I am an NHS nurse, was much appreciated
You managed to bring my appointment forward by over a week, which was much appreciated, as I am an NHS nurse & rely on my car.
February 2021
Got stuck in straight away!
I scored this highly because they turned up early, got stuck in straight away. Completed it within an hour. Very polite and professional.
February 2021
Followed all protocols
Very approachable technician. Efficient, followed all protocols.
February 2021
Nice people to have around!
The two people who came to fit the windscreen were very professional and really pleasant. Nice people to have around!
February 2021
No problems to report!
Because there were no problems to report or complain about.
February 2021
Worked quickly and very professionally
The technician was on time and very polite. He worked quickly and very professionally. Highly recommend your company. Thank you!
February 2021
Very pleased with the whole service
The whole process was very simple from start to finish and there was no wait to be connected once I made the first call. The technician arrived within the time slot, calling when he was 20 minutes away. He was very friendly and polite on arrival, and worked very professionally. On completion, he knocked the door and explained the do's and don'ts and didn't ask for payment until I had finished asking questions. I am very pleased with the whole service.
February 2021
Chesterfield Branch, can't fault it!
Chesterfield Branch - absolutely fantastic service, can't fault it.
February 2021
Really great service, punctual, polite, efficient
Really great service, couldn’t fault it. Punctual, polite and efficient. .
February 2021
Highly recommended, repair via insurer
Arranged repair via my insurer, was contacted the following day by National Windscreens, excellent service, friendly chap. All done within 15 mins. Highly recommended.
February 2021
Arrived in the time slot
Arrived in the time slot and got the job done promptly.
February 2021
The lady on the phone was helpful
Because the lady on the phone was helpful. The fitter was really polite and efficient and you came when you said you would.
February 2021
Booked in a jiffy, I can’t thank him enough
Booked in a jiffy - at a convenient time for me. The man who came out to do the work was lovely, calling before hand to say he was on his way, and once again for directions (Rural location, satellite navigation takes you to the wrong place so completely expected). He did a good job, and was happy for my 2 year old to spy on him through the window, (he kept waving to him). Unfortunately I didn’t catch his name but he made my sons day. He doesn’t see many people because of Covid so I can’t thank him enough.
February 2021
Quick to contact me
Quick to contact me after my online booking. No delay in getting the car in. Very efficient and friendly!
February 2021
Helpful, understanding Call Centre staff
Very helpful and understanding Call Centre staff. Very efficient and professional technicians at the centre in Dundee who carried out the work. Great communications. Keep it up. Very impressed!
February 2021
Call Centre was great!
The customer service was great from the Call Centre conversation when booking my appointment, to arriving at National Windscreens Edinburgh Branch to get my windscreen replaced.
February 2021
Excellent call handling, high praise all round!
The person on the telephone was excellent in handling the call. The technician was polite, professional and thoroughly competent. High praise all round.
February 2021
Simply spot on!
Everything was simply spot on. Thank you.
February 2021
I am a profoundly deaf, communicated via text
He communicated via text messages as I am a profoundly deaf person, but not had any problems. Communicated smoothly from start to finish. 5 star service, great thanks.
February 2021
Would highly recommend National Windscreens
The service received from both the garage & the technician were excellent, efficient & informative. Would highly recommend National Windscreens.
February 2021
Carried out the work in a clean manner
Very polite gentlemen came to my house to fit a new windscreen. Socially distanced throughout, explained what he was doing and how long it would roughly take. Carried out the work in a clean manner.
February 2021
Extremely professional conscientious group
I could not fault them in any way. An extremely professional and conscientious group of people.
January 2021
Great customer service
Very professional came to my workplace to replace my windscreen great customer service.
January 2021
Not in a hurry, but fantastic service!
Insurance Company referral - date offered was Friday, but actually National Windscreens contacted us within 30 minutes and offered to carry out the work that afternoon. We were not in a hurry but it was fantastic service!!
January 2021
Arrived promptly and did a swift job
Technician was excellent. Arrived promptly and did a swift job. Very pleasant guy. His service and attitude improved my over all feeling about how my insurance handled my claim.
January 2021
Easiest windscreen repair ever had done
Prompt response. Helpful staff. Easiest windscreen repair I have ever had done. Very pleased.
January 2021
NHS worker, process was first class!
The whole process was first class. Everyone I dealt with was helpful and polite. Very happy and it was next day service so I could get back to my work as an essential NHS worker.
January 2021
Company made simple and pain free
I found the experience although upsetting in the fact my windscreen was damaged, the company as a whole made it so simple and pain free.
January 2021
Call Centre, polite and efficient
Initial phone to Call Centre, polite and efficient taking details. Technician telephoned to say when he would arrive and arrived at that time. Windscreen was able to repaired at my home on my drive rather than having to take it somewhere.
January 2021
Kept to social distance rules
Staff were brilliant. Helpful and informative and kept to social distance rules.
January 2021
Easy to use and very professional
Easy to use and very professional. I was very happy with the service in Doncaster at the Kirk Sandal industrial Estate.
January 2021
Completed the job in good time
The Technician was very prompt, and completed the job in good time.
January 2021
Couldn’t wish for better service!
Very helpful and informative, friendly and polite. Very helpful and informative. Friendly and polite you couldn’t wish for better service!
January 2021
Gave me faith in what he was about to do
The company called to see if I could bring the repair date forward for the same day he was calling, which suited me better. The young man arrived clean fresh looking, very polite and professional. He explained what he was going to do. Gave me faith in what he was about to do.
January 2021
You were there on the day you said
You were there on the day you said. I think it was Mark your technician, he was polite and professional. I was very pleased with him and his work. Thanks.
January 2021
Gave honest professional opinion
Great service. Adapted well to the conditions. Gave honest professional opinion. Kept me informed prior and throughout. Gave a receipt promptly for the work.
January 2021
Got on with it very happy!
Technicians were friendly, described what they were doing and got on with it. Very happy.
January 2021
Fred has a great spirit, breath of fresh air
Fred was really friendly, professional and considerate. Fred has a great spirit, and even though in these times and weather conditions was funny, and such a breath of fresh air. Absolute pleasure to have had him work on my car.
January 2021
He is a credit to your company
Really easy to arrange appointment. Really polite and friendly call staff. The gentleman who came to replace the windscreen was lovely, professional and even took the time to take the tags and toll stickers off, and replaced on new windscreen as I completely forgot, he did it without question. He is a credit to your company.
January 2021
One highly satisfied customer, definitely recommend
Excellent service from start to finish. The technician called us beforehand to confirm his arrival time. He arrived punctually and completed the job in a professional manner. One highly satisfied customer who will definitely recommend National Windscreens to family, friends and colleagues.
January 2021
Good to see such great service
I booked on line and picked a slot as my car needed to go in to replace the windscreen. The Manager called me just before I had to go in to confirm he was ready for me, took less than an hour and very professional job. Very polite man and respected Covid safety advisories, in difficult times, it's good to see such great service.
January 2021
All the right paperwork, at exactly the right time
Did it through insurance and they turned up with all the right paperwork, at exactly the right time.
January 2021
Good service all round
Good service all round, quick and efficient. In the current situation even more important for companies to receive good comments.
January 2021
Could not have asked for a more efficient service
I could not have asked for or expected a more efficient service. Well done everybody!
January 2021
Process was fast and efficient
The technician was brilliant. He was already at my car when he called. The process was fast and efficient.
January 2021
Efficient in completing the repair
Excellent service. Friendly staff who were very efficient in completing the repair.
January 2021
Couldn't rate it high enough
Was extremely impressed with service, couldn't rate it high enough. Had back windscreen broken day before Christmas eve. Telephoned later, it was agreed to bring it to the centre where they'd source glass for the repair, allowing me to work my shifts over Christmas. Thank you, so appreciated.
January 2021
Done without any interruption to us
The technician was extremely professional and polite, and made sure the job was done without any interruption to us.
January 2021
Pleased everything fixed so quickly!
Our windscreen broke on Wednesday, we booked a replacement on the drive for the Monday (the earliest slot) and got a call Thursday morning to ask if you could come that afternoon. Very pleased to have everything fixed so quickly!
January 2021
National Windscreens was like night and day
The other glass company I contacted was not helpful, rude, could not give me an appointment but wanted the payment upfront. So contacting National Windscreens was like night and day. I got treated well and got my windscreen replaced.
January 2021
Completed to a high standard, and brilliant
They were friendly and helpful, the job was completed to a high standard, and was brilliant, thank you!
January 2021
Hassle free
The whole process was easy and hassle free from start to finish
January 2021
Polite, knowledgeable and efficient
The Auto Centre contacted me very quickly after I spoke to the Call Centre. The replacement windscreen was booked in and fitted within a couple of days. Very polite, knowledgeable and efficient.
January 2021
Acted Covid appropriately and friendly
Brilliant customer service. Keeping me informed constantly. On the day the guy turned up acted Covid appropriately and friendly. Would 100% recommend.
January 2021
Faultless service!
Faultless service. Everyone I dealt with was polite. Stuck to Covid-19 rules.
January 2021
A lovely chap, first class service!
The bloke that came was very polite and such a lovely chap, first class service!
January 2021
Repaired in less than 24 hours
Windscreen repaired in less than 24 hours. We live on a muddy farm down a long track and we were out in the cow shed when the guys arrived, but they had the common sense to come and find us and were extremely helpful, polite and professional (and didn't complain about the mud once!)
January 2021
Very impressed overall!
Extremely easy process. One simple form to fill in. Your colleague called me first thing to advise of the time he was likely to arrive. He turned up when he said he would and completed the work extremely efficiently and quickly. Very impressed overall.
January 2021
A brighter day!
The service was brilliant. The technician came next day, cleared all the broken glass and fitted the new one. He was very polite and efficient, making the awful experience of having my car window smashed into a brighter day.
January 2021
Excellent from start to finish
Overall an excellent service from start to finish.
January 2021
In 2 hours I had my car back on the road
Everything was done fast and professionally, and in 2 hours I had my car back on the road.
January 2021
Level of professionalism was outstanding
The level of professionalism was outstanding. The technician was also very professional and polite.
January 2021
Friendly and easy to deal with!
Very easy to book a technician to replace the window. Technician was very approachable, friendly and easy to deal with.
January 2021
Respected a man's pride and joy
Couldn't fault anything. The boys were immaculate from start to finish. Respected a man's pride and joy and it was noted.
January 2021
Top Notch Service!
Top Notch Service, I had a smashing time! They were cracking! Would recommend!
January 2021
Very easy to deal with
Very polite, kept me updated by ringing me and telling me where he was up to and when he was arriving. Very easy to deal with.
January 2021
Lady on the phone was super lovely
Really easy to get a booking, was booked in really quickly. Lady on the phone was super lovely as was the guy who came and replaced the windscreen. Thank you!
January 2021
Easy and straightforward experience
Very easy and straightforward experience, professional and punctual. Very happy with the result.
January 2021
Service was exemplary
Service was exemplary. Everyone I have been in contact with has been courteous and professional. Great job!
January 2021
Garry in Perth kept us informed
Excellent service throughout from your contact personnel and the staff at your centre in Perth. Garry in Perth kept us informed throughout everything, and as far as I can see you would never know the panoramic sunroof had ever been replaced.
January 2021
Provided the appropriate solution
Prompt, professional, tidy service that provided the appropriate solution in good time.
January 2021
All in all a good experience
Everything went smoothly and within the quoted time frame. The technician was courteous and polite, knowledgeable and efficient, exactly how it was advised. The technician also followed current government Covid 19 guidelines of distancing and mask wearing. All in all a good experience, and the heated windscreen works too.
January 2021
Very pleased!
Very pleased excellent service.
January 2021
Came on time despite awful weather
Absolutely cannot fault the service I had. Call Centre made everything incredibly easy for me and arranged a fix within 2 days. The technicians came on time despite awful weather and were quick, polite and professional.
January 2021
Only thing that made me smile all day!
The lady I spoke to at the Call Centre was very polite. The gentleman who came to do the fix was fantastic, also did a temporary repair to my wing mirror - only thing that made me smile all day after my car was vandalised. If you have any form of recognition framework at your company I would like to recommend this gentleman for it.
January 2021
Both polite and informative
It’s a big windscreen on a Discovery and required two technicians. They were both polite and informative as to when I could clean vehicle.
January 2021
Window replaced in timely manner
Excellent service and window replaced in timely manner.
January 2021
Rang National Windscreen and need not have worried
I was very anxious when I discovered a large crack in my windscreen after an MOT where a front nearside tyre was replaced in that same spot. I rang National Windscreens and I need not have worried at all. The lady in the Call Centre was friendly and efficient. A mobile technician came to my house and took the car to the depot and returned it within hours. This was very important to me, as I was then getting anxious about having to drive to a strange area. In addition, I am working from home.
January 2021
Understanding to a single mum of two
You were very helpful and understanding to a single mum of two who had never done this before, and reassured her that it was easy to be sorted out.
January 2021
Nothing negative
Nothing negative about the treatment that I received.
January 2021
Lovely lady took my call in the Call Centre
Polite and courteous throughout. Lovely lady took my call in the Call Centre. Gave me a direct number. Answered straight away, and the guy who did the work was polite and did a good job in the freezing cold much appreciated.
January 2021
Pleasant demeanour, I felt comfortable
It really could not have been easier to arrange the replacement. The staff right from the call handler to the fitter were very polite and professional. Speedy appointment and the fitter notified me with an ETA in advance when he would be arriving. He was prompt and in good time. Pleasant demeanour, friendly but professional too. Genuinely came over as a nice guy, and for me I felt comfortable around him. I was nicely impressed with how tidy he left things, he did a great job clearing up.
January 2021
Arrived when they said they would!
They arrived when they said they would and got on with the job, cleaned up when they finished. Wore their masks through out, and even gave me sanitizer for my hands after I paid through the machine. Both were very friendly, great job to both men.
January 2021
Very polite and well mannered
Managed to book an appointment for the next day. The technician called ahead and had a cancellation so arrived sooner. He was very polite and well mannered. We will definitely be using this service again.
January 2021
Hats off to you a really good experience
The whole contact with National Windscreens was professional. It was raining on the day of the fitting, and the technician went out of his way to try and organise. We were able to switch appointment to my husbands work where some undercover space was available. However, we could have taken to the local centre, and the technician even said he would stay late if necessary. This is all during the Covid pandemic. Hats off to you a really good experience.
January 2021
No stress, very efficient, cleanly done
I am a front line worker and was working at the hospital. They arrived at my work place and gave me half an hour warning and arrived on time. I was able to place my car in a safe position and leave them to it, then they called me to say it was finished. No stress, very efficient and cleanly done. Very happy with the service.
January 2021
Excellent in every way possible
Fast efficient service from start to finish. l was kept informed all the way from reporting the windscreen to having the new windscreen fitted. The Technician was excellent in every way possible and l would recommend National Windscreens to anybody.
January 2021
Very accommodating!
Very accommodating when I wanted to change my appointment. Overall very helpful staff and a good job.
January 2021
Great sense of humour!
Everything was completed to a very satisfactory way. The technicians were very good with a great sense of humour.
January 2021
No hassle, and no problems
The guy I spoke to was very accommodating, agreeing it would be better to have it replaced at the depot as the weather was looking wet, and it needed to be done soon, as the car was being MOT'd the same day. No hassle, and no problems.
January 2021
Efficient, professional but also personable
All staff at Telford were polite, efficient and professional but also personable.
January 2021
Bless her it was such a cold day!
I was, and am very pleased with how efficient every one was. The young woman who fixed the door glass was friendly, even hoovered all the glass. out of my car. Bless her it was such a cold day.
January 2021
Observed COVID advise, very good service!
Booked the appointment on line. Very easy. Technician arrived earlier than expected but rang me to check if it was OK. Very professional. Observed COVID advice. Overall very good service!
January 2021
Easy to talk to guy!
He was a very friendly, polite and easy to talk to guy!
January 2021
Call Centre team was very professional
Call Centre team was very professional and easy to book in for a replacement. The technicians were also professional and the window was changed in under a hour.
January 2021
Professional and very helpful
The guys who replaced our windscreen were nice, professional and very helpful.
January 2021
Great service from Neil at the Southampton
Very clear communication and support from Neil at the Southampton Centre. Great service!
January 2021
Your service was impeccable!
Your service was impeccable! Easy and very efficient. The guy who came to do my Windscreen was very polite. Thank you very much!
January 2021
A credit to National Windscreens, highly satisfied
Was greeted on my arrival, was met and greeted in a very friendly manner. Full process fully explained to myself and was offered to stay whilst the job was completed, or to come back when completed. I was dealt with by two of your very professional staff, a credit to National Windscreens, highly satisfied. Thank you!
January 2021
Can't recommend any higher
I was really impressed with the service from start to finish.The technician arrived on time. He was very knowledgeable and quickly replaced my rear window. He vacuumed the glass in my car and swept the driveway. Can't recommend any higher.
January 2021
He was safety conscious throughout
Your technician arrived earlier than expected, was very professional, polite and thoroughly explained the process. He was very quick and completed the job within the hour. I would certainly use National Windscreens again. And given the current pandemic situation he was safety conscious throughout. Excellent job, well done.
January 2021
Right on time and quick!
Excellent service. Right on time and quick one too. Really appreciate they done the job for me in this time.
January 2021
Deeply grateful for the exceptional service
My experience was excellent. Life was being very unkind to my family and I when my wife's car was broken into. The Branch Manager, unaware of the background, projected a caring, don't worry about a thing, we will get it sorted approach was just amazing in the circumstances. He arranged for the window to be wrapped as the replacement glass wasn't in stock. And inside 48 hours our car was fixed, and I am deeply grateful for the exceptional service we were given. Great Job !!!
January 2021
Call Centre was quick, easy to get booked in
Brilliant service, the Call Centre was quick and easy to get booked in. The service when they arrived was professional, fast and very friendly. Overall extremely happy and would DEFINITELY use them again.
January 2021
Amazing
Amazing service!
January 2021
The lady was polite, efficient and sympathetic
The service from start to finish was excellent. The lady who responded to my call was polite, efficient, sympathetic and kind as I was very upset, as the window had been smashed and my daughter's disabled badge had been stolen. The repair was carried out the next morning by a technician who came to us, so I didn't have to drive anywhere for the repair to be done. He was polite, efficient, friendly and thorough. He hoovered up as much of the remains of the shattered glass as he could.
January 2021
First class communication
First class communication, arriving on time, polite and efficient and got the job done. Thanks!
January 2021
Very good teamwork
Very good teamwork and professional manner.
January 2021
Top man at Tunbridge Wells Branch
Great service from start to finish. The chap on the counter at your Tunbridge Wells Branch top man, many thanks.
January 2021
Very good teamwork
Very good teamwork and professional manner.
January 2021
Top bunch of lads!
Top bunch of lads, always first class service.
January 2021
Excellent
The customer service from start to finish was excellent
January 2021
Able to fit in with my working patterns
It was really easy to contact National Windscreens, they were able to fit in with my working patterns and days off. I was able to call and ask any questions (Colin was very polite and easy to talk to). The chap that fitted my windscreen (Matt cox) was really professional, he was happy to chat and answered any questions I had. I would highly recommend them to anyone.
January 2021
Undertaken with professionalism
Efficient service, undertaken with professionalism.
January 2021
Gave good updates and information
The guy who came was great, polite kept his distance and gave good updates and information. It was an insurance claim so i never needed to contact the office. Thanks!
January 2021
Service was great and professional
I thought the service was great and professional, and the gentleman that put my windscreen was polite and professional.
January 2021
Call Centre was very polite and helpful
The Call Centre was very polite and helpful with my queries. The technicians arrived promptly and explained the process of replacing the windscreen and the job was carried out in the specified time. Many thanks to all at National Windscreens.
January 2021
Answered all my questions
Very polite, explained what he would do and why, answered all my questions.
January 2021
Helpful and accommodating staff at the Yeovil Branch
I was extremely impressed with the entire process from start to finish. Incredibly helpful and accommodating staff at the Yeovil Branch. Will definitely be recommending. Thank you!
December 2020
Trowbridge Branch were of the highest calibre
The staff at the Trowbridge Branch were of the highest calibre and a pleasure to deal with. The whole process of getting the new windscreen and the calibration was carried out in a very professional manner by a skilled technician. From the initial contact to making the booking through to the work being carried out, everything ran very smoothly and to the timelines stated.
December 2020
Extremely easy to book
Extremely easy to book and very quick service. Would highly recommend.
December 2020
Perfect!
Everything was perfect!
December 2020
Treatment from staff and quality of work, first class
We arrived at the Watford Centre at our appointment time and the windscreen was replaced, and the car made ready for us to collect within the agreed 3 hour timescale. Treatment from staff and the quality of the work, and cleanliness of the vehicle were first class. Thank you.
December 2020
Kept to the government guideline
Very friendly and the site was very clean and kept to the government guideline.
December 2020
Professional, knew what they were doing
The Call Centre and the engineer were very professional and knew what they were doing. The engineer quickly sorted the chip on my windscreen and afterwards it was invisible.
December 2020