Clare Bestall has joined National Windscreens as insurance development manager, a new role that continues the growth of the insurance account management team at the UK’s largest independent automotive glass specialist. We asked Clare what attracted her to the role and the main challenges for the business as we move on from the pandemic.
Why did you join National Windscreens and what has impressed you?
National Windscreens is a household name with a great reputation. The opportunity to personally make a material impact in a business that clearly values its people and the contribution of every individual is very motivating.
What have been your first experiences and impressions of the company?
It’s a big brand that still feels like a local business. There’s real agility and a sense of pace combined with a genuine ‘customer first’ mentality. The enthusiasm and energy across the team is palpable. Many staff have been with the company for most of their career, a great testimony to how the company look after their people. This outcome is service certainty and long-term consistency for our customers. When hiccups do occur, and of course they do, they are met by an appetite to evolve and be better.
How does your experience help in your new role?
My experience is firmly based in the automotive and insurance sectors, I was previously with AXA Partners. My career has been focussed on delivering sustainable growth in customer focused organisations so there is a real synergy between my experience, this new role and the core values of the business.
What do you see as the main challenges and opportunities facing National Windscreens?
Increasing vehicle complexity and connectivity requires massive commitment to keep pace with repair and calibration requirements. We are required to take on the role of strategic partner for many of our customers, helping insurers and their policyholders understand the changing customer journey in maintaining vehicle safety systems and delivering best in class repair. This is matched by the need for continuous improvement of the digital journey, making sure we exceed expectations as policyholders increasingly look online to manage their vehicle repairs.
What are the main things you hope achieve in your new role?
To gain a good understanding of our customers priorities and challenges, be that digital aspirations, corporate responsibility or serving vulnerable customers. As our customers emerge from Covid and their business returns to pre-pandemic levels, we will ensure that we fulfil our role as the trusted advisor and service provider, galvanising a long-term, mutually beneficial partnership.