National Windscreens showcases dedicated Insurance Broker service at BIBA 2015

National Windscreens, the UK’s largest independently owned windscreen repair and replacement specialist, will be showcasing its dedicated service for Insurance Brokers on Stand B12 at BIBA 2015 next month.

As part of its commitment to ensuring the best possible service for all corporate customers, National Windscreens researched the needs of individual roles within insurance brokers to ensure their specific requirements are met. These findings were used to shape a dedicated service designed to help give brokers a competitive advantage and have been incorporated into the company’s new website.

Managing Director, Pete Marsden, says, “We undertook extensive research during the design phase of the new website to make sure we included the information that’s most valued by a range of insurance stakeholders. From Supply Chain Managers working for major insurers, to local brokers – we’re confident that all of our customers will be able to find the key details they need about our service, in relation to their specific requirements.”

Insurance Brokers are invited to set up a Broker Account which then provides access to National Windscreens’ Broker Portal - making it as simple as possible to book windscreen repair and replacement jobs. 

National Windscreens holds sole and preferred supplier status with some of the UK’s leading insurance providers and has direct billing arrangements with more than 70 insurers – testimony to the outstanding service it provides to both motor insurers and policy holders, as demonstrated by its current NPS (customer satisfaction score) of 88.1.

As operator of 108 fitting centres, located in 108 towns and cities from Cornwall to Inverness, and employing more than 800 mobile glazing technicians, National Windscreens offers a truly UK wide service which is invaluable to Brokers looking to source quality vehicle glazing for their clients. 

Insurance Sales Executive, Lisa Pugh, comments “We have an established reputation for providing a high-quality service that is extremely easy for brokers to access. 2015 is the first time we will have exhibited at BIBA and we are very much looking forward to the opportunity to discuss our services with key decision makers from the broker sector.” 

The Broker Portal is just one of the ways the innovative company has shaped its service to meet the needs of the insurance industry. Other developments include a mobile version of the company’s new website to ensure motorists can access the information needed to book a job whilst on the move, and a host of initiatives to ensure National Windscreens is always able to meet its ‘Right First Time’ commitment. 

National Windscreens UK call centre can handle over 1,000,000 calls per year and thanks to its extensive fitting centre network and mobile operatives, on average a UK motorist is never more than 11 miles or 20 minutes away from a National Windscreens technician.

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