We were absolutely delighted to win the award for ‘Outstanding Customer Journey’ at the Insurance CX awards last night, and what a night it was! Simon Hunt, Clare Bestall and Sam Oldfield received the award on behalf of the company, recognising the total team effort that went into this achievement. The awards are organised by Modern Insurance Magazine and celebrate the strides in customer service the insurance industry is making.
Rigorous customer feedback programmes; use of artificial intelligence in the booking process; showing individual vehicle images for glass damage selection; technician tracking; and online booking management, are key parts of this award-winning digital customer experience at National Windscreens.
The offline customer experience, primarily delivered through contact centres and windscreen technicians, continues the seamless service with true omnichannel communications providing total customer convenience.
Clare Bestall, account director, said: “It was a fabulous evening in London, and we were thrilled to accept the award for Outstanding Customer Journey. The team has worked so hard behind the scenes to create a seamless experience for our customers, and this award is thanks to their efforts.”
Simon Hunt, head of sales and marketing, comments: “The award is recognition of the excellent work done by people across the business. We want to continue improving the experience for our customers by delivering an unparalleled journey in the repair and replacement glazing market.”