With ADAS-equipped vehicles now forming a growing proportion of cars in the UK, what was once considered a relatively straightforward windscreen replacement increasingly involves diagnostics, calibration procedures, specialist equipment, and manufacturer-specific repair requirements.
For insurers, the impact extends well beyond the repair itself.
ADAS complexity is driving:
🔹 Increased repair and indemnity costs
🔹 Longer vehicle off-road times
🔹 Greater dependency on technical capability across the supply chain
🔹 Increased operational complexity around triage, parts, and scheduling
🔹 Higher customer expectations around visibility, speed, and confidence in repairs
As calibration requirements continue evolving between manufacturers and vehicle platforms, the importance of accurate first notification triage, technical expertise, and operational readiness is becoming increasingly critical in controlling costs and maintaining customer satisfaction.
At National Windscreens, we continue investing heavily in ADAS capability, technician development, calibration technology, and operational infrastructure to help insurers manage the growing complexity of modern claims.
The reality for the industry is clear: ADAS calibration is no longer a specialist consideration, it is now a core component of the motor claims journey and a key factor influencing future claims cost, repair performance, and customer experience.
📖 Read more in our latest Modern Insurance Magazine blog: https://lnkd.in/eua2st_5
