Great to spend time with the Direct Commercial Limited head office team delivering a dedicated vehicle glazing training session with members of the National Windscreens training team.
The session provided a valuable opportunity to discuss some of the common challenges policyholders can face when dealing with windscreen chips and cracks, as well as the important role fast, safe repair and replacement services play in helping customers get back on the road as quickly as possible.
We also walked through the process our teams follow during vehicle glass repairs and replacements, giving attendees greater insight into what happens behind the scenes throughout the customer journey.
One of the highlights of the day was giving members of the DCL team (modelling our sunglasses in the sun!) the opportunity to carry out a chip repair themselves, helping demonstrate the skill, process, and considerations involved in modern vehicle glazing repair.
Sessions like these are a fantastic way to strengthen collaboration, share expertise, and help partners better support their customers with clearer information and understanding around vehicle glass claims.
Thank you to everyone at DCL for the warm welcome and engagement throughout the day.