National Windscreens has been shortlisted for The Modern Claims Awards 2016 – a prestigious event that recognises each and every aspect of the claims industry.
The firm is a finalist in the category for Innovation of the Year, having broken new ground in customer service improvements through the introduction of Partscheck.
Pete Marsden, managing director for National Windscreens, said: “As a company, we put innovation at the heart of everything we do and I am pleased this has been recognised by us being shortlisted for this national award.
“We have been shortlisted for our development and introduction of ‘Partscheck’ - a unique and innovative piece of software which is delivering enhanced customer service, productivity improvements and cost savings.
“Partscheck correctly identifies the exact piece of replacement glass needed for a specific vehicle by simply entering the Vehicle Registration Number. This may sound simple, but when some vehicles can have up to as many as 20 different types of windscreen, expecting a motorist to know the exact replacement windscreen type they require is unrealistic in many cases.
“This software has been developed to eradicate this issue and, since it was introduced, has been running at 99.5% accuracy across over 220,000 enquiries and has reduced National Windscreens’ average ‘time to serve’ by more than five hours.
“This, coupled with the fact National Windscreens has more 108 fitting centres throughout the UK, meaning the average driver is never more than 11 miles or 20 minutes away from a technician, ensures we provide the best possible service for customers,” he added.
The award winner will be announced at a ceremony being held at New Dock Hall, Leeds, when comedian Hal Cruttenden will be hosting the evening.