We’re proud to announce that National Windscreens has been shortlisted for the “Best Colleague Training Initiative” Award by Collaboration Network for our G.L.A.S.S. customer experience programme.
The G.L.A.S.S. initiative was developed to improve the consistency and quality of customer interactions across both our technician and contact centre teams. While technical expertise remains critical, we focus on the importance of also strengthening communication, customer confidence, and the overall service experience.
The programme provides colleagues with a simple and memorable framework that supports every stage of the customer journey, from initial contact through to final handover, helping ensure customers receive a professional, consistent, and reassuring experience every time.
A huge thank you to all colleagues involved in developing, delivering, and embedding the initiative across the business. Being recognised externally for the work taking place across our teams is a fantastic achievement and reflects the continued focus we place on customer service, colleague development, and continuous improvement.
