National Windscreens has been shortlisted for Best Customer Service Product in this year's Customer Service Excellence Awards.
The award category was open to any company that highlights a product that emphasizes customer care and improves systems previously in place, demonstrating success of the product performance in regards to the customer journey. National Windscreens has been shortlisted for the award because of its right first time glass selection and one stop service for windscreen replacement and ADAS calibration, maximizing safety and convenience for policyholders.
The unique PartscheckTM system has now delivered 99.5% accuracy on right first time glass selection on over 1 million occasions. Some windscreen replacement companies are reported to have up to 50% wasted appointments due to incorrect glass selection. With PartscheckTM, all that is required from the customer is the VRN to get the exact windscreen match for the vehicle, including ADAS camera options. This avoids wasted appointments with the wrong glass and avoids having to ask many confusing questions of the driver about their vehicle. PartscheckTM delivers a massively improved customer journey, simplifying all aspects of the process, virtually eliminating this massive pain point for drivers, as well as delivering significant cost benefits.
National Windscreens has the largest UK fitting centre & ADAS calibration network in its field, operating 108 centres, employing over 800 mobile technicians, holding over £10 million of glass stocks and handling over 1,000,000 calls per year. The company has invested over £3 million on ADAS calibration technology and training to provide a one stop windscreen replacement and ADAS calibration service at every one of its UK locations.
The UK Customer Service Excellence Awards is a unique event that focuses purely on customer service in the insurance and broker markets, benchmarking success, innovation and positive business change for the customer. This year’s winners will be announced at the black tie ceremony on 10th April 2019 at Café De Paris, London. We’re looking forward to an evening that recognises companies that are putting their customers first and at the heart of their product offering.
Find out more and get the latest updates by following the awards on Twitter where winners will be announced live on the night! @UKCSEawards #UKCSEA19