National Windscreens Customer Reviews

Great service very impressed with the service and the quality of the work. Thank you!

The technician told me what he was going to do and finished the job within 20 minutes, hassle free and it looks great.

The service was prompt and to a high standard. Communication was first class.

The quality of the work was very good and I liked the fact that the technician phoned and made the appointment, it made it easy to arrange a convenient time.

Staff at national windscreen were able to accommodate my time slot request which did not cause any disruption to my meetings scheduled in my diary - thank you

The Technician was very polite and did the job in under a hour. He was very nice to talk to and got on with the job well done.

The whole service from first phone call to job completion was excellent

The technician was polite and explained all that he was going to do to the windscreen. I was very pleased with the service.

The technician went the extra mile very happy with his service will recommend National Windscreens to anyone

The technicians were brilliant. They were courteous and nothing was too much bother. They left the car immaculate.

This was a very professionally handled appointment with an enthusiastic and engaging technician, who carried out the work at our home to our complete satisfaction.

The guy was friendly, clean and efficient when replacing my windscreen. Arrived when expected and I couldn't have expected better service than what I got

Dealing with National Windscreens was, for me, a pleasant experience. I agreed a fix date with the company and the technician did confirm to me an arrival time on the day. The work was completed to a very high standard and the technician assisted me in making payment over the phone. I would have no hesitation in recommending National Windscreens to my friends.

The whole process from ringing the office to getting an appointment was excellent the staff very friendly and helpful. On the day the fitter turned up on time and did an excellent job.

Every aspect of the service was 10 out of 10.

Professional, polite, respectful and very well mannered and the job was completed in a fast and professional way.

Everything was completed perfectly and I was kept informed. The Technicians were polite and professional and did a very good job.

Excellent, professional and efficient. Very Impressed and great friendly staff

Two Technicians arrived to replace my glass, one was fully experienced and the other was a trainee. Both were very professional in every way and courteous as well.

Very pleasant and polite a pleasure to deal with, quick and efficient repair, very happy.

From the moment I first contacted you until the expert technician had finished fitting the new windscreen, I could not have been more impressed by the helpful and reassuring manner in which you dealt with the whole process.

Very Professional and windscreen was replaced without any fuss - the whole experience was completed with the minimum amount of inconvenience to myself. Thank you.

The replacement side window was replaced within a few hours of reporting the damage. The technician was prompt and efficient, clearing away any remains of the broken window.

Excellent service throughout and highly respectful and well mannered staff very very helpful

Service was fantastic, the gentleman who fitted my windscreen was very professional in every way.

Despite the technician being busy he arrived the same day and was more than happy to help. I had a great experience with yourselves and I'd happily continue to use the company should I require any more assistance.

The guys arrived on time and did a great job at replacing my windscreen. They were both extremely polite and funny. Brilliant service. Highly recommend them and if needs be will not hesitate to use them again

I retired from business some years ago, but in my opinion this branch of National windscreens is outstanding from first contact to completion. The care and concern was exceptional and coupled with a first class job and being prepared to go the extra mile was special. Thank you Dumfries NW you made sure that two people's weekend was not spoilt in any way !!!

Could not fault your company

I found the whole process quick and simple. The technician was on time, friendly and did a good job

Went to designated Edinburgh branch, they were waiting at the agreed time the technician was very helpful and polite and even directed us where we could get a coffee while waiting, all in all a very good experience.

Great service, quick professional I would highly recommend national windscreens

Excellent worker, job done in under 1 hour, great service l would have scored 20 if l could.

Phoned within the time scale the insurers said and arrived within the time they said. Also were very professional and quick.

The appointment was organised quickly and without any fuss. On the day, the technician arrived during the time slot allocated. He commenced work on the job immediately and completed the work in the time advised.

Reception and technician were very welcoming and completed the job efficiently and in good time.

Very efficient service and very happy with the result. Couldn’t have asked for better so thank you.

The whole process was hassle free and I can’t even find where the chip was on my screen - excellent job.

I attended the National Windscreens workshop in Hartlepool. I was welcomed and told how long the job would take, given directions to places I wished to go (I am unfamiliar with the area) and returned to find the job done on time and even stickers removed from the old glass and placed on the new.

Very professional technicians. Good tidy job done.

I was notified in advance of arrival, as requested. The technician was polite, friendly and professional at all times.

Very good customer service and made it easy for me. Fast and efficient service and all people involved in my communication were wonderful, making sure I had direct contact to know when work would be carried out. Very pleased with the service and would highly recommend . Thank you

Your technician was polite, friendly and courteous, above all he did a fantastic job. I would highly recommend National Windscreens.

Your technician was polite, friendly and courteous, above all he did a fantastic job. I would highly recommend National Windscreens.

Above and beyond to get my car windscreen repaired before its MOT was due. The technician was also able to provide a number for a local taxi firm to enable me to get to a training course on time.

Start to finish it was so simple. Everyone was nice and polite too.

A very professional and efficient job done: thank you.

The guy that came out was very polite, great to talk to and did the repair in good time. Lovely fella and a credit to your company.

Service was great and technician was polite, friendly and efficient.

The technicians were very professional and very polite I would definitely recommend your company

Very good customer service and made it easy for me....fast and efficient service and all people involved in my communication were wonderful. Making sure I had direct contact to know when work would be carried out.. very pleased with the service and would highly recommend . Thank you

Repair was done professionally and technician was very polite and explained how repair needs to be done quickly to avoid further damage thank you again

Everyone was polite and extremely professional. The service was quick and to a high standard. Who knew having a cracked windscreen could be such an enjoyable experience? Big thanks to the guys at the Trafford Park site.

Great service, lots of communication. Technician was friendly and polite.

Very efficient and extremely kind and helpful.

The whole process from initial call to the chip in my windscreen been fixed took an hour, now that is what you call a prompt and efficient service.

Can’t fault the service at all. Got screen replaced within 4 days of phoning. Technician called to say he was on the way and arrived within the timeframe given. A really prompt, professional service :)

Very helpful and informative, very pleased with the service I received

Your technicians were exceptional, down to earth, friendly and professional! A real credit to you

Good service and pleasant technicians and windscreen repaired in a good timescale.

The technician was superb. Arrived on time, was friendly and courteous and did a great job. He is a credit to your company.

The technicians were very helpful . It was raining on the day of the fit and they followed me to a friends house just up the rd so they could do it in her garage. What more could I have asked for . Thank you very much.

Appointment made easily. Arrived when agreed Quick and professional service

The fitter was polite, courteous and carried out a careful and professional windscreen replacement with notable attention to detail.

The service was quick and trouble free. Technician was competent and polite. Job was completed in time specified and in less than 24 hours.

Technician knew what he was doing, and was well practised. I watched out of interest and learned a great deal about my vehicle. He responded well to my interest and questions.

Very professional and polite, knew what they were doing and made me confident about the job they were doing.

I thought it would be a difficult job on a Maserati... all the Maserati forums warned of all sorts of problems... none of which transpired... the guys were prompt, polite and very professional.

Technician went the extra mile to ensure rubber sealing strip was seated correctly.

It was very straight forward to book the repair and the man who came to do the repair was very polite and did an excellent job.

Technicians were first class

Dealing with National Windscreens was an absolute pleasure. Thank you very much indeed.

Superb technician who really knew what he was talking about and a really nice guy to talk to!

Technician was very professional and called me twice to let me know he was on his way and how long he would be before he arrived. He was very polite and efficient .

Excellent all round service with a smile.

Very professional and polite. Made me feel that everything was going to be done to a high standard and that my car was in safe hands.

Impressed with the work and courtesy shown

Very professional and polite. Made me feel that everything was going to be done to a high standard and that my car was in safe hands.

I was really impressed by the service!

Technician was brilliant, waited for me to arrive home. Very polite, let my kids watch him.

I was very pleased with the service from your company and in particular your fitter was excellent. No mess, no fuss and a very good job.

All carried out efficiently and to a high standard - very satisfied .

From start to finish the team were extremely polite and professional. The technicians were brilliant and very friendly! They knew exactly what the were doing and got straight on to the job within minutes of arriving.

Very pleased with quick response. Everyone I dealt with was polite & friendly. Job was completed to my satisfaction.

Prompt, work to be done explained fully and a first class job carried out.

The call was handled quickly and efficiently. The chap turned up within the appointed timeframe, was polite, friendly and efficient. Whilst the replacement was made tricky by a rollcage he cracked on and got the job done. Very pleased.

We were very impressed with the technician’s service - he was so helpful and stayed after hours to assist us. He was conscious of the fact we had young children to take care of and even helped us with directions to our next destination.

Polite, prompt service. Couldn’t be any more pleased.

People are very quick to complain but not so quick to give praise when it's due. The call centre handler was pleasant, helpful and professional. The technician was also polite, pleasant and professional. He called when he was on his way and explained everything. A pleasant experience all round.

Brilliant, professional, efficient service as always. Thank you Worcester branch

Brilliant really fast fitting, the guy doing it was very chatty, talked me through the process and I really enjoyed watching it being done.

I don't like to give a 10/10 for anything less than perfection. However, the job was simple and well defined so if there were no faults then I could hardly give less. Every part of the process was done correctly so well done. And the same to the guy who did the work. He was polite and professional. What else should I expect?As former MD of a group of companies I would be very happy with my experience.

The Technician was very friendly, on time and got on with the work needed very well. The work was to a high standard. The car was not damaged in anyway during the process. He allowed me to clean a few bits while the windscreen was out for ease of access. The new windscreen went in without a hitch. It was a very smooth good service.

Very efficient, friendly and polite service. Gave us the options and allowed us time to decide what to do without pressure. Very highly recommended.

It was a fab service. The Banbury team were helpful and the service received was exceptional.

We run 10 vehicles on our firm. Every time we have a damaged windscreen we use National always an excellent service.

Everyone involved in the process was extremely helpful and polite. It was a very positive experience.

From the telephone manner of the call centre, lady was first class, as was the window fitter. Could not better the service I received.

The service that I received from beginning to end was exceptional, polite and professional. Thank you.

National Windscreens provide a professional and efficient service. The Call centre was helpful and polite and The Technician was friendly and efficient. Very pleased with the quality of work. Thank you

The man arrived at the time we were told, he was a very nice friendly man who did a good job on the car, would highly recommend this company.

Excellent service- couldn’t fault it!

Was very pleased with the service provided. The young lady who carried out the repair was friendly and very professional.

The service was quick and everyone I spoke to was very polite and helpful.

The technician couldn't have been friendlier. I would highly recommend this service and am extremely grateful for all of your help.

The service was the same day, prompt, efficient and well done.

I was very pleased in how quickly you were able to replace the windscreen, we chose to go to the branch as it fitted in with our day off. Work was carried out to a high standard.

Repair was carried out the day after the damage was reported. Great service.

I was highly satisfied with the great customer service, the technician being friendly, but professional. Excellent and quick job!

A very efficient and pleasant resolution to a cracked windscreen problem. I am very happy to praise the individuals involved.

Good old-fashioned customer care and a top job also! The lad who fitted my front screen did so in a friendly and professional manner.

Couldn’t fault the service provided. Pleasant helpful staff who turned up when agreed.

Very easy. I’ve never had to have my windscreen replaced.Very pleased, quick and hassle free!

Everything was made extremely easy, the technician was very friendly and explained what he had done and showed me a couple of previous things that had been hidden by a previous repair.

The guy who came was very professional and did a great job in a very good time

Excellent service from start to finish. Very friendly and efficient. Thank you :)

I phoned Tesco insurance around 7.30pm on a Thursday to make the claim and within minutes was put through to a NW representative. He took details and in a little while I was contacted by Lee at the Rochester branch. He offered to come out to secure the car but I had already done this and he said they would phone the next day, duly done & arrangements made. I went to the branch Monday and glass was fitted within an hour, all staff were attentive and professional with attitude of caring for customer.

Technician was polite and professional, rapid replacement of windscreen. All round good work.

Under difficult circumstances (the weather) the engineer, I think he was called Damon did the very best he could to get my windscreen replaced rapidly and to a good standard before it started raining. He first asked if I wanted him to proceed as once he starts he can’t stop and that if it rains it can cause problems. I said yes please continue, resulting in him working hard to get it changed.

You provided a very friendly, timely and efficient service.

Excellent service - very competent technician who replaced glass carefully and professionally. 5*

The technician was professional, polite and extremely competent in his role. Would definitely use National Windscreens again. Thank you.

Excellent call centre and excellent technician.

A technician from your Crawley branch went above and beyond what would be expected to replace my tailgate glass. He got me back on the road super quick.

Very impressed with the service from start to finish. Once I had made the initial phone call it took very little time to get a phone call from the Oxford branch to arrange for the technician to come out. When the Technician arrived he was very polite and friendly and other than the new windscreen you wouldn't have known he had been. Wouldn't hesitate to recommend. Thank you!

Both people I spoke with on the phone were polite and helpful and a replacement screen was arranged quickly. The two technicians who carried out the work were polite, professional and completed the job in a short time.

Great service, fast response time. All the staff I dealt with were polite and efficient.

The gentleman had difficulty finding my location but phoned giving a good description of where he was, I was able to direct him to my location. He was polite and well mannered throughout and did a very good job leaving no visible mess - A*.

I had no criticism of the company. Everyone was helpful, courteous and did what they said they would do.

The two guys that repaired my windscreen were professional, polite, friendly and funny. A credit to your company.

Excellent service. Easy access, close to city centre, 5 min walk, could drop and do a bit of shopping whilst fixing windscreen!

National Windscreens call centre and technicians were polite, friendly and professional. Thank you for doing an excellent job.

Very good service and would recommend you to all friends and family.

Very helpful and friendly service, would definitely recommend.

Very good job, very good set of lads. 100% would recommend. Thank you.

Lee from Hoddesdon, who replaced my windscreen, went out of his way to provide an excellent service. Thank you.

A prompt and efficient service with friendly and competent staff.

Very pleased with the service and the guy who did it was very polite and respectful as I work as a funeral director and the work was done in the car park of the funeral home.

The person that arrived with my new glass was very professional in every aspect of the word. He was polite and very business like in pretty cold weather and blustery conditions, got on with the job quickly and efficiently.

They speedily responded in scheduling coming out to my office and were very polite!! Hastings should be directing any calls to National windscreens as a priority as their turnaround and manner was much better than the previous glass company who I was directed to first.

Your team took the trouble to let us know that they had been delayed. Arrived before the revised time. Were courteous and very efficient. Couldn't ask for better.

Totally brilliant customer service from start to finish, your company deserves to succeed.

Always a quick and efficient service provided for our fleet of cars.

We recently had a windscreen replaced in your Gloucester branch. We phoned in the morning an appointment was made, we took the car to the branch and the job was done and completed within an hour and half, we were extremely satisfied with the whole service, thank you to the Gloucester staff.

From the initial contact by National Windscreens, the customer service was excellent and Scott, the technician was very knowledgeable and very pleasant and carried out his work very professionally and efficiently.

You were head and shoulders above one of your competitors who I was initially told to use. I will ask in future to use National Windscreens. I was dealt with in the same excellent way by both the Swindon and Exeter branches.

I have previously had to use a competitor and it took months for them to change my screen as they couldn’t do it in the dark / when it was raining which always seemed to be on the times they came. With National Windscreens the appointment was the same week and they arrived as they said they would. It was quick and easy and would definitely recommend.

Great service and technician was faultless. Great attitude and professional manor, nothing was too much trouble or an issue.

Very happy with the service from everyone I spoke to and the guys who carried out the replacement and I am not someone who gives high scores easily!!

It was all handled very professionally.

The team at Doncaster were brilliant, they couldn’t do enough to ensure I was back on the road the same day. The wrong glass was ordered initially, not the fault of National Windscreens, I advised them incorrectly, but they just sorted it for me like the professionals they are. Well done Doncaster branch.

I was very happy with the service, rear window replaced on the same day of calling at the time stated, many thanks.

Easy to deal with from the start. The Technician couldn't have been more helpful, approachable and was more than happy for me to watch and answer any questions I had. A real credit to your company.

The staff at the Bury center were polite, friendly and efficient. I was offered a beverage, made comfortable and kept informed of progress.

Having used a competitor in the past I was pleasantly surprised see a chap who knows just what customer satisfaction is. Also appreciates a good brew.

The guys that arrived were punctual and very friendly and went about their business with a very assured attitude. Great service from two really nice guys.

Your technician was absolutely brilliant. I asked him a fair few questions about the installation and he was extremely helpful and not at all annoyed by me. The job he did was superb, an old saying says you are only as good as your employees, this chap was a credit to your business.

Good service throughout from start to finish. Well done the fitter was excellent.

Very friendly and helpful technician, Tommy. Work carried out to a high standard and in a good timescale.

Excellent customer service. Extremely happy with technicians work.

The pair of lads that came were efficient quick and very courteous as well as very well mannered calming and reassuring as they worked.

All members of the National windscreen team were really polite and helpful.

Lived up to the criteria. Pleasant telephone service and friendly and efficient when it came to installing the replacement windscreen. Would use again and recommend.

PERFECT CUSTOMER SERVICE AND A QUICK AND PROFESSIONAL JOB A1!

Technician arrived on time. I was estimated half hour for repair and it probably took 15 minutes. Very polite and courteous. I hope I never have to use you again but if I do I won't hesitate to call.

I thought getting a new windscreen was going to be a real pain but it turned out to be so easy! The technician came to my work and the whole job was done within half an hour, I didn’t even have to wait outside, the technician handled everything. Would definitely recommend!

I received excellent service. I was able to bring my car in the very next day, it was fixed in an hour and a half, exactly as promised, and I haven't found a single piece of glass in the car after, which is amazing as there was glass everywhere. Well done and thank you.

Service was faultless from the telephone contact to book the appointment right through to the appointment and the work being completed.

I had exactly the opposite experience in every way with another windscreen company so I was completely bowled over by how great and efficient National Windscreens were. So friendly and very professional.

Everything was straight forward and hassle free. I didn’t have to waste time dropping my car off and then collecting it, all work was carried out at my place of work which was great!! Thank you

It was fantastic service from start to finish and special mention should go to the technician who attended, apologies as I did not get his name. He is a real credit to National Windscreens.

So helpful and kind people. Fitted me in as soon as possible and as it was snowing they dropped me off at the nearest shops in their van whilst my windscreen was being repaired. Such kind and lovely people.

Your guys arrived on time, sorted everything out, were very professional and friendly (in the freezing cold) and did a great job. Will happily recommend you, in fact I already have on Facebook.

The Technician was excellent; he explained what he was going to do and why. Then he carried out the job effectively and then closed the call with me. He was extremely polite, a credit to your company.

Absolutely fantastic service from start to finish. My windscreen smashed after I hit a pheasant on Boxing Day. My company recommended autoglass who were very unhelpful and could not fit my screen in for least 8 days due to it needing sensors calibration. I became very frustrated and after speaking with Aviva asked if I could use auto all instead they agreed and I then called you guys. I had my new screen fitted the next day and the team in Huddersfield were fantastic and very efficient.

The technician was excellent in doing his job and could not have been more polite, professional and a pleasure to deal with. Thank you so much.

Very professional service from beginning to end. The windscreen technician was very professional and polite. Great service and great employee's.

The technician was on time, carried out his job in a professional manner with little fuss and completed within the time scale given to me on the original call. Very little disruption to my day.

My windscreen was completely smashed and my vehicle was undrivable. I was originally going with Autoglass and they said it would be 8 days before they could come out and replace it!!! This would have left me without a vehicle over Christmas and New Year. When I spoke to your lovely lady in your Diss branch she managed to get someone out first thing the following morning! Thank you so much.

I've never had to use a windscreen service before and was unsure on the process but I found the customer service agent and the technician that came to my home were very professional and curtious and made the whole experience less daunting...Fingers crossed I will not need to replace my windscreen again but if I do I would definitely use National Windscreen again.

Polite and informative, explaining what procedure was required. Suggested trying for a repair fill first, before going for a full screen replacement. Managed an excellent repair to an existing already previously filled chip that has fractured when the new stone chip occurred, saving me the expense of an insurance excess screen replacement. Technician was aware of my work time schedule and time he had available to ensure my car would be road safe following the work undertaken. thank you.

Excellent service and professional handling. Staff friendly,courteous and explained process in clear manner.

From the gentleman that I spoke to on the phone through to the technician who came out, both were extremely helpful friendly and polite. I felt like I received great service and advise and I would like to thank them both

They managed to squeeze me in as I had my MOT the same day, I was met at the depot in Stafford by a very busy but organised coordinator who was the type of person to take pride in what he did. Within an hour I had a new window screen and was on my way. I cannot speak more highly of the workshop lads or the front desk coordinators an absolute pleasure.

The windscreen was replaced quickly; the technician and call centre staff were very helpful in coming out at a time which suited me. Communication was good. Very good service all round.

Impressed with the response and the service; fuss-free.

Excellent service, from the moment I contacted the office the lady who handled my claim very professional kept me in contact with every stage of the process, the technician arrived to replace glass on time contacting me to let me know ETA. Very quick clean job and very polite I was extremely impressed with the overall process thankyou all.

Was pleased the young lad who repaired was very pleasant and the lady on the phone kept us well informed of things, thank you.

Your call centre and the technician were very polite, professional and very knowledgeable about their jobs. Top marks to both of them.

The service was quick and hassel free. They sorted out everything with the insurance company and I didnt have to do a thing.

Fantastic customer service and the Technician named Steve who fitted my new windscreen was a real nice polite guy & very professional, even cleaning up any little bit's on my dashboard !! " GREAT STUFF !!

Excellent service, very good technician, very quick repair, overall excellent experience.

Your Technician's were lovely!! Such lovely polite men, fantastic job. They need to be recognised by your company because they are the people that sell your services!!

Technician very helpful, worked very hard to get the windscreen fitted on one of the coldest days of the year. He was very easy to deal with. Easy process from start to finish. Very good service, thank you.

Two guys came after keeping contact throughout the morning via phone. They were very professional and quick to do the job, lovely and polite transaction took place, would like to thank them personally for such a great service.

Because I cannot fault your service. You did exactly what, where and when you said you would, for the price you quoted, and no fuss. So I am well pleased and that is why I gave you 10 out of 10.

Your technician at the Maidstone branch was beyond helpful. When I rang I was 15 minutes away and in a hurry and he fitted me in and sorted me out! Great customer service!

My technician was very friendly, and did a really nice job replacing the windscreen on my classic car. After getting in touch with my insurance company to sort out the replacement of my windscreen, your company got in touch with me to arrange an appointment within a couple of hours which was much quicker than expected! Your call centre staff were patient, polite and efficient. Thank you for your service :)

Excellent polite and helpful technician, company so accommodating, nothing too much trouble. My screen was replaced outside work made me feel totally at ease wonderfully ran company very professional.

The contact centre staff were polite, courteous and professional. As my window was smashed outside business hours I was initially told I would have to drive my care 8 miles to be locked up securely overnight and have the glass fitted in the morning. I received a call approx 30 mins later stating it would be fitted that night. The technician fitting the glass was excellent also. Polite courteous and professional also. Couldn't ask for better service!!