National Windscreens Customer Reviews

I was very impressed with the professional manner in which I was treated. Quick, efficient service to get my windscreen replaced. I was also offered after care advice for the replacement window. Thank you.

National Windscreens provided a fast and efficient service from start to finish. The staff from the Aylesbury depot were friendly and a pleasure to deal with. The technician was very helpful and professional.

The technician was a model employee. Fast, friendly, informative and excellent customer service. Cleaned up the area around the vehicle and made sure there was zero glass left behind. If you have an employee of the month scheme I’d suggest he win it.

The technician was a credit to your company. He was very polite, tidy and knowledgeable.

Excellent service, so helpful from the very start until job was done. Thank you.

Everyone we spoke to and dealt with was very polite and respectful, i would definitely recommend.

Absolutely first rate technician. Did the job well, kept me updated with progress and made it a high quality/low effort experience for me.

Very professional.

Technician was very friendly and put my things back in place after the window repair (dash cam etc.) and even went out of his way to tuck in the lead charging the dash cam to make it look neat.

Amazing service with polite and friendly staff who are knowledgeable about what they are doing.

I was completely satisfied in every way with National windscreens. My call was handled professionally and the work was carried out quickly and skillfully.

Very professional in their manner. The replacement was done to a very high standard.

Both technician were amazing. They got on with the job at hand which they carried out with professionalism, they were very nice, polite and friendly.

Brilliant customer service and communication from start to finish. And a cup of coffee whist I was waiting. Hassle free experience!

Very happy with the service I received from the call handler to the windscreen technician, I couldn't fault it.

From start to end, National Windscreens were very professional. The two technicians who came to fit my windscreen were very polite and arrived on time, explaining relative information to me. Brilliant service, well done.

The service was excellent. The technician contacted me to let me know he was on his way and when he arrived. The job was carried out in a quick and efficient way . First class service.

The technician who came to replace the screen was extremely helpful and professional.

The two technicians who came to replace my windscreen were polite, quick and tidy. Very happy with the service.

I would recommend to other people as the service was first class and prompt from start to finish.

I was 100% satisfied.

Appointment made through insurance and the Call Centre called me - all efficient and polite. The technician was cheery and explained everything. They did a thorough job.

Everything was handled very politely and efficiently from the first phone call to the technician arriving on the time agreed . They worked very quickly and quietly all done in 40 minutes.

From start to finish this was a smooth, efficient process. The call handler was polite and efficient, organised everything very quickly. The technician was very polite, explained everything clearly. Would highly recommend your company.

Very impressed with the technician. He was very polite and arrived in good time. He explained what he was doing and did a very professional job. Excellent.

Amazing customer service, technician explained everything and was polite at all times.

Received highly professional and friendly service both from the office and from the technician, who arrived at the specified time and replaced the windscreen in record time. Very pleased with the service.

Everything ran smoothly and within the time scale I was given. Extremely happy with the service from start to finish. Thankyou.

First time using this company but they were very good, they rang me when they were 10 minutes away and arrived when they said they would! Great job done on my new windscreen!.

Excellent service, cannot fault any aspect of it. From ringing the number supplied by the insurance company to having my windscreen fitted. I was kept in the loop and informed what was happening. I went from being frightened to death when the screen was damaged to being reassured and happy. Would recommend National Windscreens to all. Quick, efficient and reassuring service.

I received a very professional service and all work was carried out in a timely manner suitable for me.

It was a very efficient service. The appointment was booked for a time convenient to me. The technician was polite and did a good job.

Very efficient service and very easy to arrange appointment.

From my first enquiry with the company, I was kept updated and fully informed of the process. The technician called me during the day to advise of his time of arrival and was very helpful when replacing the glass. I am very pleased with the service offered by National Windscreens.

From start to finish the job was carried out in a very professional manner. Quick and reliable service. Ten out of ten.

Outstanding service!

I was really impressed with the professionalism of your company.

Everything just happened as it was supposed to, no hiccups, and also a call to offer an earlier appointment.

I received a very courteous and efficient service from the moment I was contacted by your Call Centre following a call to my insurers.

Happy with the service provided. I have no complaints.

Excellent professional service. Very quick and brilliantly finished job.

I was very impressed with the service I received. The technician arrived within the time stated and was very professional.

The service was first class and the technician did a great job regardless of the bad weather.

The service was first class, everybody was very polite - the technician was first class, polite, informative and friendly.

Excellent staff.

Very polite technician Paul in Hull branch. Very knowledgeable and issued good advice Very prompt and speedy appointment which suited my emergency.

Very good service in customer care and your technician who fitted windscreen. Well done.

Great to deal with from start to finish, the technician represented your company well.

It was a great service, thank you.

Excellent and friendly service.

I couldn't fault the service in any way at all. Polite, professional and punctual, did a good quick job. I highly recommend National Windscreens

Excellent service, no faults at all. Everything went very smoothly and the technician was exceptionally polite friendly young man.

We were very pleased with how pleasant and efficient the member of staff was.

The two technicians were ever so helpful, carried out the work extremely quickly. We’re very professional and chatty. Happy with the outcome.

Nice to have professional dealings both from the agent in the Call Centre and the technician who arrived to replace my window. Both are a credit to the company. They were friendly, courteous and professional.

A faultless transaction from initial phone call to your technician leaving. The technician was very courteous, pleasant, careful and knowledgeable.

Fast service and friendly staff.

Excellent service

I was totally happy with the service provided.

The two technicians that arrived to do my windscreen were polite, explained what would happen and did an excellent job.

From initial contact through to the job being completed everyone involved was courteous and professional. The technician arrived on time and completed the work within the time frame he gave. A thoroughly professional job.

I was away from home and with just one call to my insurance provider the windscreen was replaced the next morning. Excellent!

The whole process was dealt with in an extremely professional and courtesy manner.

The technician arrived at the appointed time and was very quick and efficient. He explained what he was going to do.

National Windscreens did everything they said they would and I could not fault the performance or quality of work done.

Everyone that I spoke with was friendly, polite and helpful. The technicians that came to fix the screen were on time, explained what they were going to do and did it speedily and well. Very impressed.

Great service and brilliant response.

Fantastic and professional service from the technician in Newry. Great job.

I was booked in for a replacement window very quickly and the technician who arrived to fit the screen was very pleasant and helpful and did an excellent job. He called me in the morning to confirm the appointment time and then called me again to let me know he was on his way. He arranged for my excess to be dealt with efficiently and the operative I spoke to was very pleasant too. I was really happy with all aspects of the service and will definitely recommend to my friends and family.

Very good service, no hassle.

I was happy with your service, the staff were very polite and efficient and I was very pleased with the end result.

Excellent manner and technical proficiency of the repair technician, a credit to your company. The repair was carried out swiftly and to an excellent standard.

The whole job from National Windscreens was brilliant. From the operative dealing with the job and booking it in to the technicians that fitted the windscreen - it was excellent. The technicians were brilliant.

Very pleased with the efficiency of the technician and reception staff.

Very professional from start of job till the end.

Exceptionally polite and cheerful technician, courtesy call to notify arrival time, very neat job and tidy up.

Both technicians were friendly and did a good job.

Great job looks like rear screen had never been smashed, all looks totally original and this was important to me as vehicle was pristine before vandal damage.

Both technicians were professional and friendly. They explained what they were doing and how to resolve any further problems.

It was the first time in my 26 years of driving that, I have had to replace a windscreen. The service I received from start to finish was excellent. Thank you!

Trouble free and quick replacement, thank you.

The technician was very professional and friendly, he kept me informed about his progress and I cannot fault him. Thank you very much.

Perfect customer service. Very prompt arrival. Did a fantastic job. Highly recommend.

Fast response and the fitting was carried out quickly and the technician was really easy to deal with.

The technician I had was absolutely amazing, so friendly and helpful as my windscreen was down as a replacement but only needed repairing so contacted his office and got it changed. He was amazing. Totally recommend to everyone.

The technician was very friendly we had a good chat and he did the job professionally and didn't take long to do. I believe the technician deserves a pay rise.

Your service was excellent and your technician very good in many ways. He was a credit to your company.

Polite, professional, punctual and explained everything well.

Excellent service, depot even called me to say I could come in earlier as a previous appointment had cancelled. The screen was fit in the time the technician said, all staff very polite and friendly. Thank you St Austell branch.

Excellent service from the Stafford branch. I would recommend and use again, great service.

Perfect service!

Superb and professional service. The job was completed very quickly and the vehicle was picked up and dropped off to me. Extremely impressed.

Really impressed. I called in the evening to be told next day 1-5pm my windscreen could be replaced! Got a call about 12 to say technician was on his way and would be with me in about an hour. Both Call Centre and technician were so efficient and really good customer service. Have had a windscreen replacement years ago on a car with another company and you were miles ahead, would definitely (already have!) recommend you to people I know over them. Thank you!

Excellent service - good communication, convenient day and time for repair, quick and efficient, polite and a good job done. Very happy.

Quick, fast service and kept my vehicle safe as couldn’t collect until a few hours later. My Dad collected the key from them and I went after work to collect vehicle when depot shut. They’d put car alongside one of their vans so out of view.

Very pleasant and well-presented came and did the job very well, couldn’t ask for better good service.

The two technicians were quick and efficient. The replacement windscreen was very professionally done.

The work was carried out very professionally, and the technician was very polite and pleasant.

Professional and helpful but friendly too and job completed quickly.

Very polite from start to finish.

Your windscreen technician was professional, helpful, friendly, and did a great job.

Everyone I spoke to and dealt with were amazing and very polite. No issues at all and all done on the same day it happened.

The Wolverhampton depot were very helpful. The staff were very polite. I would definitely recommend them to friends. Thank you!

The technician who came to replace my windscreen could not have been more helpful!! As well as doing a fantastic job he also cleaned up virtually every shard of glass inside my car on seats/foot well areas caused by the damage done by a vandal to my windscreen. I cannot praise enough for the work he did, thank you!

I was very happy in how the whole operation was carried out in a very professional manner from booking to completion.

The whole experience was hassle free, very smooth and exactly what I've rated it. 10/10.

Excellent communication and flexibility to check the necessary requirements, organise and complete the replacement.

Friendly, efficient and hassle-free service.

I cannot fault the service as it was prompt and efficiently carried out.

I have never met a nicer or polite person in my life. As a business Manager I would be very proud to have him representing me.

Very polite and efficient

Very pleased with speed of service and staff were polite and efficient.

The whole process was done very smoothly and the telephone skills of the member of staff that took my call was very polite and professional.

Technician was very approachable and professional.

Technician was courteous, friendly and did the job well and professionally. He was great to talk to, especially as he was working to complete the job. Very knowledgeable and deserves more than a pat on the back. Well done!!

I was very happy with the service I received.

fantastic, quick and efficient service.

Very friendly and helpful, highly recommend the technician that came out to me.

Great work and series. It was a fast call out. Very happy with employee! A+++

Could not fault the service or quality of the workmanship, and I have worked in the motor trade for 45 years.

Very quick at booking an appointment and work was carried out the next day, very nice technician and carried out his work very quickly.

Great service. I can’t believe how quickly and stress free the service was. Everyone I dealt with were professional, knowledgeable and polite. Thank you.

A brilliant experience from start to finish. Easy to book, updated quickly and the technician was brilliant. Can’t believe how hassle free it was. A shame you don’t cover more than windscreens!

The service provided was excellent from the first phone call to the fitting of the windscreen. I would definitely recommend this services to family and friends.

I have used National Windscreens before. They are very reliable and get the work done in the time stated. I will use National Windscreens in the future because they don’t let you down. I scored you this way because when I rang to book the appointment I was given a day that was suitable to me and the technician turned up at the agreed time.

It was the easiest process I have ever used for something like this. It was quick, easy, prompt and the engineer called me before he got here and it was just an overall excellent service.

I was extremely grateful for the wonderfully kind, professional and above all polite attention I received from everyone at your depot in Slough. A very big thank you. I have mentioned you to everyone I have talked to since I saw you on Wednesday. Many many thanks again!

You customer service was excellent. National Windscreens contacted me and informed all the way from start to finish. The technician is a credit to your company.

Really friendly staff who completed the replacement in about 30 minutes in my car park at work. Excellent system.

It was a great and very friendly service from start to finish. The windscreen was a custom made one and couldn’t be acquired immediately, but I was kept up to date all the way and they came sooner than anticipated. They did a beautiful job.

Really good service technician. He was on time and kept me updated. He was a very nice person to deal with. I will use you again, thank you.

The Call Centre were super helpful and arranged a technician to come out and clear away broken glass within hours, which was unexpected on a Sunday night. The technician was very polite and knowledgeable when he arrived too. I`m exceptionally impressed!

The technician Andy was absolutely fantastic. Very professional and passionate about providing a great service. He takes pride in his work and this shows in the quality of the service I received as well as the quality of the replacement. He made a stressful experience for me (as my car is brand new) very relaxed and I felt very comfortable and trusting in his knowledge. If I had any further work done on any of my or my families cars I would be requesting Andy.

Technician was efficient, punctual, explanatory and got the job done in absolutely no time at all! Made it look easy even though it`s a complex job! The Call Centre were extremely helpful and I was called from the local branch very promptly. Top class service!

Very professional service from initial phone call to windscreen repair. I’d definitely recommend this company. Technician was very polite, knowledgeable and dexterous.

I could not fault the procedure from the speed of getting an appointment to the technician who did the job.

The service was excellent. From phone call to confirm the appointment on the day. Everyone was helpful and polite. Very impressed.

I could not fault the work carried out and the technician was very helpful.

From start to finish it was a pleasure to deal with you no hassle ,and prompt,the fitters were polite and very clean workers would strongly recommend.

Excellent service and I was kept informed about when the technician would arrive.

First class service, couldn’t fault it in any way.

First class service.

No faults to find, excellent service.

Very efficient and effective service.

Helpful and friendly. I took the vehicle to the workshop which was five minutes away from my home. Excellent services and the glass inside the vehicle was cleaned away.

From the minute I called up everything was so quick and easy to arrange. The technician was very polite and helpful. Great Service.

Quick, friendly and efficient. Zero hassle and one happy customer!

The level of customer service and attention to detail given by the technician was very good. He was more than happy to talk me through the process, and made every effort to ensure that the work was done well. I am really happy with the work and how quickly it was completed.

The service was very quick and the staff were very polite and professional, great work!

Great service and friendly staff. I was well informed throughout the process.

Excellent service. The technicians were extremely polite and professional.

I was very happy with the whole of the service I received.

Friendly and professional.

The technician was absolutely superb. First class job and very polite and friendly.

Very simple process from start to finish. Scored top marks as I am unable to find a way the service could have been improved.

Excellent service and could not fault the technician. He had a polite and friendly manner, and did not take as long as I thought he would to fit the window. All in all, marks out of 10 for the service! Thanks.

The whole experience from start to finish was very prompt and professional.

Excellent service, the work was carried out in a professional manner. The two technicians were very polite and courteous. They were a credit to the company.

Technician was friendly, polite and did a great job fixing windscreen.

Prompt service, polite friendly and easy to use.

From the start to finish, everything was done in a professional manner, no messing about, job done to a high standard and very easy for me at this end on how to provide the information that you needed to do the job, very pleased

I was extremely impressed by the way my call for help was answered. My car had been broken into and the window smashed. Two technicians arrived and they had travelled a considerable journey. This was 11pm but they removed the broken glass and installed a temporary window. The technicians that came to replace the window were polite and efficient. I was impressed with the speedy service especially as it was the day before Christmas. Thank you.

A very quick and professional service.

Very happy with level of service and politeness of technician.

Faultless service

Absolutely amazed how quick and reliable National Windscreens were, from first telephone call, appointment arranged and glass fitted. Thank you National Windscreens for what started as a disaster that day and ended in just two days being repaired and set to go.

I was very pleased with all aspects of the work.

No faults, perfect experience.

Excellent service from friendly and helpful staff, making the whole process painless.

Perfect service

Your technician was professional, polite and knew what he was doing. He fixed my windscreen quickly and without issue.

Very polite technician and an excellent job done. I definitely would recommend.

Easy, straight forward and polite service.

The technician who came to replace my windscreen were very polite and my window screen was fitted perfectly.

The technician did an excellent job. He was very courteous and took a lot of trouble and skill to do a great repair

Very professional and polite service, technician explained how long it would take and how long I would have to wait until driving. The work carried out speedily and no leaks but technician explained there was a chance but that it was only 1 in 100 that it would happen to mine. Very polite and friendly person. All in all couldn`t ask for a better service.

Excellent service.

Lovely technician who made sure to let me know exactly what was going on and clear instructions for aftercare. Very polite and friendly.

Perfect service.

The service I received was exceptional. I called the Crawley office explaining my predicament and the technician went beyond what I see as normal to obtain a side window for me that was fitted by a great techncian, out of hours at 7 pm. Great service.

I was %100 happy the service.

Everything was marvellous. No stress, no worries, everything completed in a competent, professional and polite manner. Well done.

I was pleased that my window screen was fixed so quick and no hassle, all concerned were very helpful and polite.

Very good service with great communication.

The windscreen was replaced correctly, on time and the vehicle was left spotlessly clean.

The technician was absolutely professional, hardworking and polite. Nothing was too much trouble. Even though the weather was awful, he persisted and got the job done. Thank you!

Very professional service carried out by a friendly technician. I was guided on what was being done and was made to feel welcome. Brilliant.

Great service from start to finish and was kept up to date on progress of glass delivery and installation time, thank you!

Very easy process starting with the phone call right to windscreen being replaced.

Excellent service throughout!

Amazing service every step of the way!

Excellent service. Very quick.

Excellent service - windscreen replaced on the drive in the timescale specified. Technician competent and polite at all times.

Very courteous and did an excellent job.

Great guys, very professional! 5 stars.

Very prompt and professional service. The technicians who fitted my screen very knowledgeable and treated my 14 year old car like a brand new one. They gave me reassurance if they’re any problems, they will gladly return.

From the moment I rang until the technician left my vehicle, it was good service all the way.

Happy with the service and very polite professional member of your staff made it worthy of a 10.

I had great and polite customer service from Call Centre to Technician. The operative I spoke to was the most helpful person I’ve spoken to in customer service, in a long time. Very knowledgeable and friendly.

Carl in Banbury was very helpful, happy to talk and provided excellent customer service . His team were friendly and I would definitely use that branch again.