National Windscreens Customer Reviews

Technician completed an excellent job within the time scale I was given.

Easy to do business with having been dealt with very efficiently at the Call Centre and then calling back within 10 minutes to have a technician attend the next day. Andy, the technician, was extremely pleasant arriving earlier the expected. He explained everything he had done and left my vehicle very clean and tidy - well done National Windscreens and thank you.

I took my vehicle to your depot my and I was given a lift home. After this, my vehicle was delivered to my home when finished. Excellent customer service, well done! 10/10.

The whole process was conducted in a professional manner and your technician arrived on time, was courteous and cheerful and carried out the works in an efficient and tidy manner.

Excellent all rounDue to the weather on the day (high winds) I travelled to your depot in Bangor and was allowed to watch (at a safe distance). Gareth your technician removed and refit my windscreen. I found him to be polite, knowledgeable and helpful. Not only did he fit my window professionally, he also diagnosed and sorted out the water ingress problem I had with the old window for which I am extremely grateful for.d service with a smile.

Friendly and courteous service and work completed within timescales given.

I phoned one day and appointment made for next day. I was kept informed by the technician about when he would be arriving. Excellent customer service.

Brad and his team were amazing and helpful.

The service was excellent and the technician was very knowledgeable. He was also nice to deal with.

The whole process from start to finish was first class. Also the glass is of very good quality too. Thank you Birmingham Branch.

The technician was friendly and prompt. He completed the work with no problems.

I am very pleased with the fitment process and the speed the company worked at to sort a problem. The technician was brilliant.

Very satisfied with the service received. This was an emergency repair dealt with promptly and professionally.

I was very impressed with how quickly I had a new windscreen. A day after the incident. The two technicians were very polite and didn`t make any mess in my car, if anything they actually made it cleaner.

I wanted to leave some feedback about the excellent service that I had last weekend from Graham and team at National windscreens at the Brighton and Hove centre at St. Josephs Business Park. My rear windscreen was smashed on Friday evening and Graham came to my rescue by waiting for me to get to Hove until nearly half past eight in the evening, so that my vehicle would be secure until fixed. This was really beyond the call of duty.

Excellent service from start to finish.

Very professional and polite service.

Very professional service. The technician was knowledgeable and courteous.

The work carried out was to a high standard the technician was polite and friendly and arrived on time as pre-arranged.

Very professional service, the operative was very polite and smart. The vehicle was returned in a very clean condition. Who wouldn’t score your service highly?

The technicians were excellent. They were so nice that they wouldn't even accept my tip! Thank you Carlisle.

Excellent service, they were on time and explained everything to me thoroughly.

Excellent experience from start to finish, could not have been better.

Very friendly and professional. I would 100% recommend and use again.

First class service.

Fantastic service from start to finish. The technician was very professional. He did an excellent job to a very high standard.

The technicians who came to do the job are amazing and a credit to the Dartford branch and your company. Please pass on my commendation.

The whole process from reporting the cracked windscreen to the final fitting was done quickly and efficiently. Every detail was made clear, including the information that was required to be on hand.

Service was very well handled from start to finish.

Impressed by the professionalism, courtesy and determination to do a good job.

I was made to feel welcome when I arrived and informed throughout.

It was a pleasure to be there.

Brilliant service. Very polite engineer and very professional. I would use National Windscreens again. Great job!

Excellent service.

I contacted National Windscreens through the website and I was called back promptly to confirm the appointment. The technician contacted me when he was leaving his previous job to confirm the arrival time. He was polite, efficient and explained what he was doing. He left the windscreen clean. All in all an excellent service.

From start to finish everything was arranged so easily and done right on time and everyone we dealt with was very friendly.

Excellent, fast and friendly service.

The call was handled promptly, and the appointment was booked around my convenience. The technician who came to replace the windscreen was amazing, even though the first replacement screen was cracked , he found another one, picked it and got the job done.

First time I have ever had to have a windscreen replaced and all of the worry was taken away from me. An excellent service and the technicians were extremely helpful.

Your service was prompt, the technician arrived on time, he proceeded with the replacement immediately and had a friendly manner. He cleaned up afterwards and fully explained how I should `treat` the windscreen over the next 24hours or so. A first class employee in my view.

The technician explained everything to me, and completed the work efficiently.

The technicians who arrived were on time and phoned to say they were on their way. They were friendly, efficient and polite. The replacement screen was done in the time they said, and I rated them both ten out of ten, very satisfied would certainly recommend the technicians and National Windscreens.

I am very pleased with the windscreen repair. The process was very easy from the first call to the Call Centre, contact from the Huddersfield and subsequent call from the technician to advise on appointment time. The technician was very polite and hard working. Many thanks to all.

Due to the exceptional level of service from start to finish I would highly recommend National Windscreens.

Polite, professional, clean and careful workmanship within a short time of first contact.

From initial contact to the last minute with the technician - I witnessed happy to help and polite manners. The technician was friendly and explained everything so I knew what was happening. Very positive experience, my technician was lovely.

Brilliant technicians that got the job done! Brilliant service all round. Thank you very much.

Service was simply excellent, got a bad stone and phoned our insursnce same afternoon, was instantly directed to you and then contacted by the Leeds branch within half an hour. By 10.30am next day our windscreen was repaired. Fantastic.

Technician was knowledgeable and genuinely interested in doing a good job. He explained what he was doing and why. I was in safe hands.

The staff at the branch were a credit to National Windscreens.

Everybody I spoke to from the Call Centre right up to the technician was efficient, helpful and friendly. I received fantastic service and I could not recommend National Windscreen enough.

Service was excellent from start to finish.

Nice technicians, they did the job quickly and professionally. They cleaned up after themselves. National Windscreens - well recommended.

Your technicians ticked all your boxes, they arrived within the timescale and were polite and professional in their work.

Start to finish, you made a stressful situation so much easier. Your staff were all helpful, professional and really friendly.

It only took a few days for my windscreen to be replaced and it was done to a high standard. The technician was professional and polite and got on with what needed to be done.

When I called your company turned up the next day to replace my windscreen. The person I spoke to on the telephone was very helpful and the two technicians that came to replace the windscreen very very efficient and friendly. Excellent service!

The whole team demonstrated perfection throughout without fault. I would personally like to commend and thank the team that conducted my windscreen replacement.

Very efficient and professional service and very easy to deal with. Very pleased with their manner and couldn`t wish for a better service.

Both technicians were extremely helpful and explained everything in detail as to what they were doing.

Excellent service.

Great fast service.

Prompt, friendly and efficient service.

Quick and easy process over the phone. Appointment booked within 10 minutes of first calling the Call Centre. The technicians arrived and completed the replacement within 20 minutes. Very happy with the service.

The technician who attended was brilliant. Very polite friendly and professional. I wouldn`t hesitate to recommend National Windscreens to others.

Your technicians were both incredibly friendly, professional and a pleasure to be around. They also did a prompt and professional job on the windscreen. They are a huge credit to your company.

All of your team, from the first person to the technician who did the repair, was very helpful and was courteous to me at all times. Very much appreciated by myself.

It was very quick professional service, no fuss and the technician cleaned up after themselves.

A quick and reliable service.

The guys at the Banbury branch were friendly, helpful and professional. Many thanks!!

Every step was simple and the staff were very polite, helpful and everything went according to plan. Very impressed.

The technician who came to do my windscreen was on time, they were 100%. I would use National Windscreens again, thank you.

Very professional approach, very efficient, friendly and really quick at carrying out the work. They kept me informed and had excellent advice on after care. Thank you.

I was very pleased with the service I received from both people on the phone and the two technicians who arrived to replace my windscreen. They were really friendly and the whole thing was handled really professionally.

This was my first smashed windscreen and person at the Call Centre was extremely helpful. The technician was fantastic and very knowledgeable. I have no problem at all in recommending this company to family and friends.

The service and communication was faultless and was exceptionally satisfied.

Service was very good. I had a call back on the branch on a Saturday, which I wasn`t expecting. I was able to book in a convenient time and check on the day a more specific time. Technician was very good! Overall very good experience.

The technician was excellent, she explained everything very well and did a super job. She was very polite and efficient.

From initial contact to the last minute with the technician I witnessed happy to help and polite manners. The technician was friendly and explained everything so I knew what was happening. Very positive experience, my technician was lovely.

Your technician was friendly and very efficient. He was smartly dressed, his van was clean and tidy inside and out. He explained the work he had carried out clearly. Very professional indeed and superb customer service which is becoming a rarity these days. I would recommend very highly.

Rear windscreen shattered on last day of holiday in Cornwall but no replacement in Cornwall. Stopping over at Salisbury overnight so kindly waited till we arrived 4 hours later at the hotel. It was a Bank holiday weekend and National Windscreens were excellent in their efforts to find a replacement and then wait for my arrival. Thank you so much for fantastic customer service and support.

Technician was extremely professional and the replacement was carried out very quickly including removing broken glass.

I was very pleased as I’d originally ordered a full windscreen as the crack was about 3cm, as indicated on the website. The technician came and said it just needed repairing, which saved some money. The repair was undertaken quickly and at my place of work which was really convenient. Thankyou.

From the first call I made it was easy and dealt with very professional. I would also like to mention that the technician was great and is a credit to your company. He is very professional and well-mannered, he took care removing parts from my vehicle and replaced all without any damage. Thank you.

I found the whole process extremely swift and easy, a professional service from start to finish. Thank you.

Very pleased with the speed and efficiency. Fantastic guy came and fixed my screen.

Excellent service by the technician, friendly and courteous.

Very friendly and competent staff (both on the phone and in person) and window was replaced quickly.

The technician that came to do my windscreen is a credit to your company he was proficient in his work, communication and timing. A bonus for him is well deserved! Thank you and I will defiantly be using you again and passing your details on to friends and family!

The technician came ahead of the agreed time and completed the work in installing a new windscreen very quickly. He was very cheerful and polite. Therefore I would certainly recommend National Windscreens to anyone.

I was completely satisfied with the service I received. Communication was good and the technician was friendly and professional.

The whole process was explained to me throughout. The Torquay branch then text to arrange a time, the technician arrived, was very helpful, friendly, professional and explained all my questions.

Very polite on the phone and the engineer was very knowledgeable, and extremely fast and polite.

Couldn’t have wished for a better service.

Technician was very friendly and talked me through the process of replacing my glass. He is quick and efficient and ensured me that he gave my car a really good hoover to clean the glass. The whole process was made really easy and simple considering it was a stressful time having the glass smashed on my car. Thanks.

The technicians were very polite, professional and helpful. Many thanks for the service.

The technicians were very polite and professional.

Everything was handled very efficiently, cheerfully and politely.

Excellent friendly service. A skilled technician who knew their job. I would definitely use again.

Everything was easy and no complications.

The technician was very polite and helpful. He talked through in detail what he had to do. A very professional and helpful person.

The technician fitted me in around my work, he couldn't have done a better job.

Quick, reliable and professional

A fast efficient service and an excellent technician who was very knowledgeable about my car and very polite. I felt I was in very safe hands

I was very impressed with the member of staff who came to replace my windscreen very efficient, polite & did an excellent job.

I was impressed with the courteous manner in which my problem was solved

The technician suggested somewhere near by for me to fill the waiting time, took me there and fetched me back when my car was ready to save me from sitting at the workshop whilst they did my windscreen, much appreciated, thank you.

Extremely pleased with the service from the National Windscreen branch in Swindon -- the staff were courteous and the windscreen on my Mercedes Benz was completed within the estimated time given when I arrived at the branch

Ten out of ten, the initial call was very well conducted, I received a call from Ben at Swindon within a short time and the appointment was made, he was extremely polite. When the technician arrived at my house he was polite and conducted the replacement windscreen job professionally. I was very impressed at each stage.

My whole experience with National Windscreens was handled with kindness, the engineer was so helpful and kind and completed the work quickly and efficiently. I would recommend National Windscreens to my family and friends.

The whole process was conducted efficiently and effectively with good manners and my car was treated with care. Very pleased with my experience

The technician went above and beyond the call of duty. He did a brilliant job, great service and gave me confidence in a job well done. Not only is he is a true professional, but a good ambassador for your company.

Excellent service. Did an excellent thorough job and they were very polite and professional.

Approachable friendly technician.

It all went well with no problems whatsoever. 10 out of 10 for all stages of contact.

Operative on phone, and who fixed the windscreen, were very courteous, polite and explained things in an easy way to understand. Both efficient and knowledgeable in both their roles.

Jason was superb; delighted to be pleasantly surprised by excellent service.

Excellent service. Polite, friendly employee. Explained what he was doing and very quick.

Could not fault National Windscreens, technicians were very polite and friendly and completed a good job, explained everything to me.

Technician was extremely friendly and polite. Repaired the windscreen in an efficient manner.

Very helpful and friendly on the phone. The technicians that came to replace my screen were great, really professional, but a good laugh and friendly at the same time. They came to my work to do the job, made no mess whatsoever and hardly needed any space so they didn't impact on business at all. Would highly recommend!

All the staff I dealt with at the Plymouth branch, from the manager to the fitters, were very professional, polite & helpful with the new windscreen being fitted promptly.

I am very happy with the professional manner in which the work was carried out.

Everything dealt with as promised, very pleased with the service and the result.

Technicians were punctual, friendly and professional great service and would use National Windscreens again

I felt the service was excellent and in particular the technician. he couldn't have been more helpful.

Very polite technician, rang ahead before he arrived, new window screen was fitted within an hour and the work carried out was to a high standard.

Very pleased with the service I received

From my first call to your call centre to report my cracked windscreen, to the technician's visit I found the service impeccable, wouldn’t hesitate to recommend or call upon your services again. 10 out of 10

Easy and efficient service.

My total contact with National Windscreens ran very smoothly.

Fast excellent professional service

Excellent communication, really polite couple of technicians.. a refreshing change to chat to people with humour and politeness.

Outstanding service in every way. I was going on holiday during the period of work and this was no problem whatsoever - they met me there! (In UK.)

Dave is a credit to your company, extremely polite. Nothing was too much trouble, it was like dealing with a friend. Fantastic customer service

Everything was explained every step of the way and they did everything they said they were going to do within the timescale outlined. I am very happy

Very quick and easy! Would use again

It was perfect, lovely job well done!

Very friendly both over the phone and in person. We’re quick to make the repairs, fixing it within the morning in the shop.

The windscreen was replaced at my work place as I found it difficult to slot into the day. I found your service to be very good, helpful and entirely to my satisfaction, thank you.

The technician went out of his way to accommodate my circumstances. He was very friendly and he did a professional job. Very satisfied with the service he provided. Would recommend highly

I was so worried about getting my wind screen replaced but it was so easy! Everything went perfectly to plan, you replaced it within the next couple of days! Couldn’t be happier!!

Service was brilliant, the 2 technicians that came were very polite, they were very punctual as they arrived on time, and got the job done, thanks :-)

I was very happy with the service from start to finish

Both the technicians were very polite and friendly and did a very proficient job in a very short time. Recommended.

Excellent service throughout. From contacting our insurers to the arrival of the technicians everything was conducted very efficiently, professionally and politely, could not ask for better.

Very good service, technician was actually due to arrive earlier than requested which was no use as I was travelling back from Scotland at the time. Without hesitation he said he would go back to the base to see if there was any other work to be done and arranged to come slightly later than actually planned. He dully turned up and completed the work to a good standard.

Great service, very happy!

Extremely happy with service

Excellent all round service, from the initial phone call, the appointment phone call and the call from the technician to let me know when he would be here and all professionally answered. Technician very polite, friendly and excellent job done. Would definitely recommend National Windscreens to friends and family. Thanks

Technician arrived on time, explained the whole process, was professional in his approach and carried out the repair in a timely manner. Overall, great experience.

The technician was polite and helpful. We asked him questions and he gave us helpful answers. An excellent performance.

Thoroughly impressed with the whole process.

The guys in the garage were really kind, helpful and professional. They replaced my windscreen quickly, did all of my insurance paperwork and informed me of other issues with my car! Would definitely use them again and will definitely recommend them to my friends and family.

Polite prompt service friendly staff reliable clean and tidy.

This was my first time of using National Windscreens and everything went really well and was easy.

Although my car couldn't be repaired at home due to the weather, I went to the depot next day and received excellent attention.

Very happy and polite and took time to get our dog used to him being there before he started.

Everything from beginning to the end of the work was handled quick and professionally without any problems. Thank you.

The technician who attended my car was indeed very helpful, polite and made the whole process very quick and straight forward thanks

Extremely happy with the service provided thank you.

Extremely satisfied with the work done, courteous workforce, on time. Very happy thank you

Your technician was so professional as well as being very polite. He repaired the screen quickly and left my car clear of broken glass. Thank you so much for your help

Very good customer service, technician was very helpful and explained everything that needed to be done after new windscreen was fitted.

Service was excellent and the work done was fantastic.

All aspects from my original call to the end of the job were handled in a very professional way. Handled very fast and accurately. No complaints at all !!

Very pleased with the process from start to finish, from the online booking and follow up calls to the actual installation, everything was great.

I was very satisfied from first contacting them, to them arriving at my house ten minutes before the stated time. They were very polite and got straight on with the job. Very satisfied customer

Everything about National Windscreen was just right. From the friendly manner of the person I spoke to on the phone to the technician that arrived to replace my windscreen. Wonderful people giving a wonderful service. Thank you!

I was pleased with the service

Gary the Manager at Bridgend was amazing. He was helpful when I became very stressed over the time I had to wait for a replacement. He kept me informed at all times. Ben and Dai, who fitted my windscreen, were very professional, friendly and polite.

Top marks for the technician who replaced my windscreen. Very polite, professional and completed a very good job. Make sure he doesn't leave the company as he is a top employee.

Your service was fast, reliable & your technician was very polite and efficient

Technician did a excellent job and was quick with no hassle.

Technician was outstanding, both in terms of customer interaction, explaining what he was going to do etc. He then completed the installation very efficiently and checked all was ok with me before concluding. Exemplary performance and much appreciated.

Professional and courteous. Excellent installation, cleared out boot for me and removed all the shattered glass

Excellent services, very friendly and polite.

Convenient and professional. 10/10. Flawless crossover with insurance

The technician who repaired my glass was efficient, polite, on time and a real pleasant guy. I cannot fault National Windscreens in any way.

Technician gave me clear options - to repair or replace (as crack was in the line of driver's vision). I was not pressurised at all towards the more expensive option. Very polite and helpful. Great service.

Extremely professional service. Would definitely recommend.

The weather on the day was appalling but the lads fixed the door window extremely well. They were soaked through but still managed to smile and do a thoroughly professional job. Top marks!!

Great service, both technicians were really professional and did a good job

The technician that came was absolutely brilliant. He put us completely at ease. I wouldn’t hesitate to recommend you just because of him. He was from the Bangor depot and came to see us in Criccieth. He came early to suit us and was absolutely brilliant! Fabulous!

Excellent service. Banbury team top marks, they were so helpful and very professional Excellent job! Thank you Banbury team

Professional service throughout Julie at the Aylesbury branch was excellent, friendly and kept me updated.Even offered me an earlier appointment that came available to try and help me with work commitments.Amazing professional customer service.

I was impressed from start to finish. The way a business should be run, with the customers put first... Thank you!

First class treatment

I’ve already recommended you to a few colleagues and family. The technicians were great! Polite, really quick and friendly. Thank you!

Appointment worked on time, staff were friendly, no issues, payment easy, job done as they say. Thank you

The Technician that came out to repair the chip was very polite when he phoned me to arrange a time to complete the repair. He completed a good job on the chip and was very professional with everything that he did! He is a credit to your company.

The technician was incredibly knowledgeable and professional, he is an asset to your company

The service I was given was excellent. The staff were very helpful and they kept to the specified timescale.

The repair was carried out very quickly after the chip was reported, the same day in fact, by a very polite and courteous technician, who carried out his work in a professional manner.

Very polite. Worked efficiently and clean. The young man that carried out the work is a credit to your company

Everything was completed and done to a professional level and the technician was very helpful and polite. Will definitely recommend this company to anyone else as I could not be happier with the results.

Very professional, but friendly service, the technician was polite and friendly as were the people I spoke to at the Call Centre.

Your technician was very polite and a true craftsman qualities very hard to find nowadays.

The service was prompt and to a high standard. Communication was first class.

Very happy with service. Very prompt. Very fast service.