National Windscreens Customer Reviews

Very fast efficient service, the technician was wonderful and extremely polite.

Excellent service and very accommodating. Well presented fitters

I am self employed. It matters to me that my vehicle is repaired as conveniently and quickly as possible and that appointments are kept. You met all these criteria and your home repair service allowed me to avoid a break in my work. thank you.

The technician was outstanding. He was thorough in both the preparation and fitting elements. He was a great ambassador and advert for your company.

Everything about the experience was pleasant. Everyone I spoke to was polite and helpful and where needed explained everything fully.Fantastic way to deal with an unpleasant situation

The technician was very helpful and friendly. He completed the task professionally and quickly

The guy who arrived was prompt, very friendly and was easy to speak to regarding the windscreen issue. Job was completed quickly and i was very happy with the process.

The technician couldn't have been more helpful as there were unusual problems with this particular job

The technician was polite and very professional. The weather was really bad when he arrived, wet, windy and really cold. He took his time and did not rush to finish the job. He also took his time explain what he was doing and how it all works. Really friendly gentleman and I would also like to add that you all were really prompt with my response. I called on Friday evening around 1500 hours and got a call back within an hour and got an appointment pretty much straight away. Thank you so much

Your technician was very cheerful and very politely asked if I could take my van to him, due to heavy rainfall. I arrived he fixed my screen and off I went. He was a very nice man. Thanks.

Good friendly service and got my car in to fit the windscreen as soon as they could. Good clean job and a very satisfied customer

First class service and attention to detail even though it was late on Christmas Eve

The whole team at Bridgend were amazing, they are Top Ambassadors for your company and you should be very proud of them

Couldn't fault the service I received.

I called my insurer and I received a call within 2 hours from National Windscreen to arrange fitting a new one. They were Brilliant, no trouble, no problems really pleased with the work. Thank you so very much.

Very professional and flexible with arrangements as I had to change the original booking, the work was done to a high standard and within timeframe stated.

I received a fantastic service. Very pleased with the result.

Great service, completed the job to a good standard, exactly the experience you want

I was satisfied with his service. The technician was polite and replaced the windscreen very conscientiously and far quicker than I expected.

I was able to be flexible over Christmas and went to Croydon, greeted by two employees and had a nice chat and was attended to straight away by a more senior staff member and assured it would be taken care of within an hour, I arrived back after and the boot was spotless from broken glass and no hassle to pay and get out the gate. Sound job and polite and courteous manner with all levels of staff. Have a prosperous new year lads and thanks again

I was very impressed at the depot, it was very busy but the staff were helpful and efficient

Technician was fantastic. Explained what he had done and explained aftercare after just having windscreen replaced. Staff in the office were polite and pointed me in the direction to get a coffee and the telephone staff were polite and helped me out hugely with the fact I was driving for a trip the afternoon of the day I had my windscreen replaced. They got me in the next day and was so helpful.

The 2 men that came to my home to fix my window screen were extra polite done a fantastic job didn’t leave a mess and went through everything with me. Great effort

Lovely people, booked for a new windscreen as suggested by other garages but took me into the back to see that I didn't need a new windscreen just a repair thus saving me money not just doing the job and making me have something done that didn't need doing. Very informative

Very helpful friendly staff at the Dorchester depot, got booked in within a couple of days of enquiring, very satisfied with the overall experience.

Quick repair. Came out of his way to pick up the car keys so it was easier for me. Thanks!

Brill service, be my first port of call if it happened again

The work was carried out in a very professional way and with a smile.........great service and well done to the technician

I received an excellent service from polite and friendly people.

I had the new windscreen fitted at your Exeter depot. This was very easy to arrange. I when I went at the agreed time I was met by one of your employees who dealt with me in a very helpful, friendly, and professional manner. The whole thing was easy to set up and have carried out.

The technician that was sent to me was very friendly and helpful. He contacted me when he said he would and arrived within the timeframe that he gave me! He was very efficient and my windscreen was perfect. Made the rest of my car look filthy! He even told me how long to leave it before driving and washing. If all of your technicians are like him, I certainly would not have any problem recommending you. Altogether a very positive experience.

I could not have had an easier more convenient experience, thank you very much. The technician came and replaced my windscreen at my workplace and was very helpful and professional.

Your technician has demonstrated very high standards of professionalism

Great service, very professional, and extremely informative.

The vehicle was attended during a regular service at the Mercedes garage, Eastbourne. Although I was not present, the technician called me and kept me informed, excellent service.

Very satisfactory service. Gentleman who came to repair glass was really friendly and polite.

Response was very quick and efficient. The technician arrived when promised. She made the repair efficiently and we hope it will last. I was impressed by the technology she used. I was grateful for the leaflet describing the procedure.

My overall experience with National Windscreens was excellent. They were extremely polite and everything was done in the ageed timescale. Thank you

10 out of 10 excellent customer service and all work carried out in an efficient and professional manner. Would highly recommend.

Great service and very professional staff. Thank you

Cannot fault the service I received from the booking to the fitting very good customer service

Good all round experience top rate

Professional service from start to finnish. A+++

The gentlemen at Kings Lynn branch was amazing! He provided excellent customer service and he should be commended for being so good at his job. He and his colleague both took extra time out to explain to me what lane guidance was and how I use it on my car. They both were amazing, please pass this on to them!

Service was perfect - couldn't have asked for more!

Everything was so easy to arrange and it all went perfectly. I even had 2 technicians to do the job so it was done in no time. Thank you very much

Service was brilliant. Very quick and efficient. Technician very friendly

Everything was smooth and professional - fast as well. Great service and experience from National Windscreens. :-)

Rear window was completely smashed by someone throwing a rock through it. The repair was done within 24 hours and the work was carried out professionally. I am extremely grateful. Thank you.

Excellent service throughout. Could not have been happier with the technicians conduct, attitude and quality of work.

Efficient, effective & friendly service provided from start to finish.

Very fast, efficient service. Great customer service from the team over the phone and even better from the man who came to complete the works. Cannot praise the service enough.

Very professional, friendly installer. Have already recommended your company! Thank you.

I have used this service twice in three weeks due to bad luck with stones being thrown up and breaking the windscreen both times the service was speedy polite and good customer service.

Excellent service from start to end.

The repair man was utterly fantastic and did a wonderful job was very fast and did a great job cleaning all the glass from car

Good service and communication

They made me very welcome while my windscreen was repaired, allowing me to work in their office and making me a good cup of tea!

Very polite staff within the Hartlepool branch, not only did they keep me updated with the progress and were happy enough to have a conversation whilst i waited but also offered me a cup of coffee on the cold morning. This just shows they went above and beyond and provided excellent customer service.

Very good all round from the first call to the technician turning up and repairing the screen. The technician was very polite and was a pleasure to meet. Many thanks.

Excellent service. Couldn’t repair the chip, so technician called through and booked me in for 2 days later. Lovely team, I had to wait for the car, they kept me well hydrated with tea!

We attended the Exeter Centre at a prearranged time and we impressed by the efficiency of all the staff we met. We were shown that the vehicle was checked before work was carried out and given a completion time. On arriving back at that time the vehicle was ready and waiting for collection.

Your engineer was polite and very professional in his manner and work ethic. I have no problem in recommending your company to others

Very professional as I was unsure what to do! Called National Windscreen call centre! They promptly sorted everything and had my window replaced at work...... Days later. Thanks you

The service was excellent. The technicians also left the inside of my car cleaner than they found it!

Very efficient service with the technician coming out to my home. He explained what he was going to do and showed me the repair when completed.

All staff that I had contact with on the phone and in the branch were very friendly, polite and helpful. I was impressed with the timescale that they could replace the windscreen, only having to wait a few days.

Having to have your windscreen fixed isn’t the most convenient thing to have fixed on a car, but the whole team were so friendly and so understanding! Amazing service that did everything to make the process so quick and effortless. Thank you!

They phoned to say they were coming and arrived as promised. Got the old windscreen out and put the new one in. All very polite and job well done. We even got a comment with thanks for their cuppa.

I found the company to be professional and efficient. The technician was polite and chatty and happy for me to watch the procedure.

The windscreen replacement was done while I waited at the agreed time and in the timescale I was given. I was given a cup of coffee in the waiting room and kept informed of the progress of my repair. Great service

The response to my claim was swift and the technician arrived right at the start of the appointment slot and the service was extremely professional

Very quick response time. I wasn't sure if the chip could be repaired so they agreed to check before ordering a screen and this was done the same day. They kept me updated about the progress of the replacement and were always very polite when I phoned.

The technician was here spot on time he was very polite and did a professional job and he left the car spotless, I was very pleased than you.

I thought the service was excellent. The gentleman I spoke to on the phone was lovely and I didn't have to listen to any annoying music waiting to get through. The technicians arrived on time and completed the work very quickly and were very friendly. It felt like I was dealing with my local garage. Brilliant service.

Can't fault the service I received. Following my initial enquiry I was called back quickly and a technician was scheduled to visit me the very next day. He arrived at the time that was promised too.

Quick service phoned Thursday in on Monday and done in 2 and half hours with great customer care.

Completely satisfied with the service from National windscreens. Helpful, friendly staff and good job done.

The two technicians were polite, helpful and did an amazing job! Very happy with their customer service and how they done the work.

Service was quick and hassle free, the engineer was polite and professional

The whole job from the start to finish was carried with efficiency.

The technician was very friendly polite and good at his job not only that he was fast and answered any questions I had

Everyone from first contact to last were very helpful and knowledgeable. The technician was really good, put me at ease from the beginning

I had a stone chip which could not be repaired, the technician who came out to my work was really nice and rebooked a replacement appointment. On the day of next appointment, I decided to change venue (went home instead of having it done at work) rang the office, all sorted. Technician came to house, no mess, all done in good time and no fuss.Excellent service.

Very friendly, efficient (rapidly overcame a few difficulties) fitters. Excellent job.

The woman in the call centre and the technician both carried out great and efficient jobs

Awesome service, polite courteous on phone and whilst doing replacement, loved the fact my dash and floor inside the vehicle was actually cleaner than before he started.would recommend to anyone, thank you.

Every stage of the process was efficient. Everybody I interacted with was polite and helpful. The technician explained everything wonderfully.

The technician was extremely accommodating in getting me an urgent windscreen replacement on the same day as receiving my request, in order to assist me with an expected MOT fail. He did a good job.

From when i made a phone call, everything went like clockwork.It was amazing. Cannot praise all the staff enough. Thank you.

The professional and helpful, friendly manner in which I was treated was a pleasure.

Really good service, appointment was arranged for Monday at my place of work but NW called to see if I would prefer taking my car to local branch on the Sunday before which was much more convenient for me. Windscreen done in 45 minutes and Chris in Banbury who did replacement was excellent. Carl also from Banbury branch called me twice and arranged bookings. Both were very helpful and the service I received was excellent. Thank you very much.

Everything went very well & the service was prompt, polite & helpful.

A very professional service from start to finish.

The team were very helpful when I arrived, friendly and polite, did a great job fitting my back window and clearing away the glass from inside the car. Left it in a spotless condition.

The service I received was excellent it was a pleasure to meet your friendly professional staff who showed respect to me and my car.

Very professional. I asked the technician not to knock at my door and give me a phone when they arrive due to sleeping baby and reactive dog. The technician kept me updated re his arrival time, was really informative about the repair and really professional. Thanks

Absolutely brilliant service from beginning to end, kept in contact and extremely happy with the work carried out, highly recommended.

Great service from initial phone call to collecting my car. Polite, informative and friendly. Great service.

Very competent and friendly technicians. Left my car clean and did a brilliant job. Excellent explanations and professional work. Very happy.

National Windscreens were polite, efficient and professional......from booking my appointment to driving off their premises.......

Efficient service. Very pleasant staff.

I could not be more happy with how I have been treated by National Windscreens and my technician who works in the Basildon area is the most lovely person who works swiftly, professionally and with precision. I could not be more happy with the entire process.

Great service and communication from start to finish. Depot in great location. I've never had a windscreen replaced before and it was all very straight forward. thank you for a great job in setting up and fixing

The windscreen was replaced in less than 3 hours from calling the insurance company. It was a very efficient and convenient service.

The technician was prompt, polite, quick about his work without rushing and extremely good at explaining what was happening and the choices I had to make. He was also meticulous about keeping his work area tidy.

I visited the centre in Poole. I was offered a cup of tea and given a room with a table where I could do some school marking whilst waiting. Very impressed by this friendly attitude.

The technician was a very polite gentleman. He made no mess and complete the job very professionally

I had my driver door glass smashed at 13.00. All done and replaced by about 15.00!Everyone made the process very easy and the technician was lovely and worked in the rain and did a brilliant job. Thank you

Great service, very professional and polite

Extremely professional service from all departments. The technician went above his call of duty to change my windscreen.

Everything went well from contact to finish. The technician was so good I didn’t even know was there, then gave me sound advice before he went. Great job.

The technician was polite, friendly and explained what he was doing at all stages. I couldn't have asked for better

Did what it said on the tin. Screen broken, screen repaired, satisfied customer. Many thanks

Screen was replace with in 48 hours, I have been extremely satisfied with the service I have received and would recommend National Windscreens.

My call was handled politely and professionally. I was told that I would be called back and I was. The technician phoned to check an estimated arrival time at my house to do the repair. The technician was efficient and extremely pleasant. The work was done in exactly the time that he said.

They came out to me within 2 hours and did the job. Great, quick, easy service!

Extremely helpful staff from start to finish. This was my first car and the first time I had any problems with it. All staff worked hard to reassure me and completed a fantastic job.

The technician was friendly, polite, professional and conducted himself really well. It was a pleasure dealing with him.

Excellent customer service and attention to detail from both the office and technicians.

Amazing service opening the depot in the middle of the night so I could secure my car.

Couldn't fault the service!

Very good service given by this Technician and a credit to your firm. With my sincere thanks

I needed a particular day and after a particular hour when I’d finished work and I got both. When I spoke to everyone involved by phone or in person everyone gave me what I needed. Very happy

Great service, new brilliant windscreen. Just a signature required!

Excellent hassle free service and a very satisfactory job.

Technician arrived on time, kept me fully informed, was friendly and polite and did a good job!

Excellent customer service, from start to finish. Technician called to advise ETA, and was on time, also very polite, explained the process. All in all very happy and would definitely use again.

No problems at all. Engineer called first thing with approximate time of arrival, which he did. Carried out the change of windscreen within one and a half hours and handed back the keys job done. Excellent service.

Very friendly service. Time slot agreed within 24 hours and work completed within agreed timescales. You can't ask for any more than great service, work completed within agreed timescales and competitive pricing. If I ever have issues with my windscreen again I will certainly be using National Windscreens in Exeter again.

I was blown away by the efficiency. I made the call in the morning and the screen was fitted that afternoon on my drive. All the people I spoke to were friendly and made the whole process very easy.

Extremely pleased with the service I received. I was not sure whether they would be able to source a windscreen for our make of car so quickly. The car was left very clean.

I could not fault the service I received from the initial call to the engineer working on my car and leaving. Excellent - thank you

Brilliant service, fast and efficient. Even came to my work place and didn’t mind leaving the keys with them to crack on with the work. Very friendly men who did a great job thanks :)

A friendly and efficient service. Had explained a limited time slot and despite rather poor weather the job was done. Good communication

Very helpful and managed to fit in my replacement within my school run hours! Fab!

Absolutely no problems. It actually started to rain just as Technician arrived but after checking weather forecast she decided to wait for 5 mins and luckily the rain stopped so she could repair the 2 chips on my windscreen.

Excellent service delivered in a most professional manner. Good technical knowledge and attention to detail.

Everything was very smooth, from the first phone call to the technician driving away after doing the repair. He was on time within the stated time frame.

Excellent people skills, my expectations were managed extremely well

No criticisms whatsoever. All Staff that we dealt with both by phone and in person were friendly and professional. Job was carried out exactly within timescale given.

The service that was provided by National Windscreen was fantastic. I called on a Saturday and the screen was replaced on the Monday. I didn’t expect to have the screen replaced so quickly.

Very impressed with knowledgeable and friendly service.

Polite and helpful and gave great information for after care great service all around

The technician I had fitting my windscreen, I couldn't be more pleased with the job he mad. It was a professional job throughout. I would certainly recommend National Windscreen, thank you.

The arrangement was made for me to visit the Banbury depot with my car as weather precluded fixing it outside, and this arrangement was made to fit in with my tight work commitments. It worked very well and the Technician fitted the screen quickly and professionally

Excellent communication and flexibility to check the necessary requirements, organise and complete the replacement.

We were very pleased with how pleasant and efficient the member of staff was.

Fast service and friendly staff.

Excellent service

I was totally happy with the service provided.

The two technicians that arrived to do my windscreen were polite, explained what would happen and did an excellent job.

From initial contact through to the job being completed everyone involved was courteous and professional. The technician arrived on time and completed the work within the time frame he gave. A thoroughly professional job.

I was away from home and with just one call to my insurance provider the windscreen was replaced the next morning. Excellent!

The whole process was dealt with in an extremely professional and courtesy manner.

National Windscreens did everything they said they would and I could not fault the performance or quality of work done.

Everyone that I spoke with was friendly, polite and helpful. The technicians that came to fix the screen were on time, explained what they were going to do and did it speedily and well. Very impressed.

Great service and brilliant response.

Fantastic and professional service from the technician in Newry. Great job.

I was booked in for a replacement window very quickly and the technician who arrived to fit the screen was very pleasant and helpful and did an excellent job. He called me in the morning to confirm the appointment time and then called me again to let me know he was on his way. He arranged for my excess to be dealt with efficiently and the operative I spoke to was very pleasant too. I was really happy with all aspects of the service and will definitely recommend to my friends and family.

Very good service, no hassle.

I was happy with your service, the staff were very polite and efficient and I was very pleased with the end result.

Excellent manner and technical proficiency of the repair technician, a credit to your company. The repair was carried out swiftly and to an excellent standard.

The whole job from National Windscreens was brilliant. From the operative dealing with the job and booking it in to the technicians that fitted the windscreen - it was excellent. The technicians were brilliant.

Very professional from start of job till the end.

Exceptionally polite and cheerful technician, courtesy call to notify arrival time, very neat job and tidy up.

Both technicians were professional and friendly. They explained what they were doing and how to resolve any further problems.

Trouble free and quick replacement, thank you.

The technician was very professional and friendly, he kept me informed about his progress and I cannot fault him. Thank you very much.

Perfect customer service. Very prompt arrival. Did a fantastic job. Highly recommend.

The technician I had was absolutely amazing, so friendly and helpful as my windscreen was down as a replacement but only needed repairing so contacted his office and got it changed. He was amazing. Totally recommend to everyone.

The technician was very friendly we had a good chat and he did the job professionally and didn't take long to do. I believe the technician deserves a pay rise.

Your service was excellent and your technician very good in many ways. He was a credit to your company.

Excellent service, depot even called me to say I could come in earlier as a previous appointment had cancelled. The screen was fit in the time the technician said, all staff very polite and friendly. Thank you St Austell branch.

Excellent service from the Stafford branch. I would recommend and use again, great service.

Superb and professional service. The job was completed very quickly and the vehicle was picked up and dropped off to me. Extremely impressed.

Excellent service - good communication, convenient day and time for repair, quick and efficient, polite and a good job done. Very happy.

Quick, fast service and kept my vehicle safe as couldn’t collect until a few hours later. My Dad collected the key from them and I went after work to collect vehicle when depot shut. They’d put car alongside one of their vans so out of view.

Professional and helpful but friendly too and job completed quickly.

Very polite from start to finish.

Your windscreen technician was professional, helpful, friendly, and did a great job.

Everyone I spoke to and dealt with were amazing and very polite. No issues at all and all done on the same day it happened.

The Wolverhampton depot were very helpful. The staff were very polite. I would definitely recommend them to friends. Thank you!

The technician who came to replace my windscreen could not have been more helpful!! As well as doing a fantastic job he also cleaned up virtually every shard of glass inside my car on seats/foot well areas caused by the damage done by a vandal to my windscreen. I cannot praise enough for the work he did, thank you!

The whole experience was hassle free, very smooth and exactly what I've rated it. 10/10.

Friendly, efficient and hassle-free service.

Fast response and the fitting was carried out quickly and the technician was really easy to deal with.

Polite, professional, punctual and explained everything well.

Both technicians were friendly and did a good job.

Really impressed. I called in the evening to be told next day 1-5pm my windscreen could be replaced! Got a call about 12 to say technician was on his way and would be with me in about an hour. Both Call Centre and technician were so efficient and really good customer service. Have had a windscreen replacement years ago on a car with another company and you were miles ahead, would definitely (already have!) recommend you to people I know over them. Thank you!

The two technicians were quick and efficient. The replacement windscreen was very professionally done.

The technician arrived at the appointed time and was very quick and efficient. He explained what he was going to do.

I was very happy in how the whole operation was carried out in a very professional manner from booking to completion.

Very pleased with the efficiency of the technician and reception staff.

Very pleasant and well presented came and did the job very well, couldn’t ask for better good service.

Great job looks like rear screen had never been smashed, all looks totally original and this was important to me as vehicle was pristine before vandal damage.

It was the first time in my 26 years of driving that I have had to replace a windscreen. The service I received from start to finish was excellent. Thank you!

The work was carried out very professionally, and the technician was very polite and pleasant.

Perfect service!

A brilliant experience from start to finish. Easy to book, updated quickly and the technician was brilliant. Can’t believe how hassle free it was. A shame you don’t cover more than windscreens!