National Windscreens Customer Reviews

Excellent service, first class installation

Very satisfied. Polite and informative technicians who completed the task swiftly and competently.

The technician who called was extremely well mannered and very pleasant to me. He did an excellent and efficient job very nice young man.

Very professional technician and trainee attended to fit the glass advising of exactly what they would do with the vehicle, a credit to National Windscreens.

From the 1st call to the completed job everything went smoothly, the technician was polite, friendly and knowledgeable about his work. Very happy customer.

Windscreen fitter was extremely knowledgeable and although my windscreen was a pain, he handled the task professionally and was very friendly during his visit!

The technician was brilliant. Very professional and did the job quickly. Gave the time slot that was convenient and flexible. Overall a great service.

Good fast efficient service although time of call was later than advised when booked. Technicians were professional and polite

Engineer was friendly and no issues

The service received from start to end was exceptional which is not always the way nowadays. The technician who fixed my windscreen was brilliant not complaining that he had to fix it in the rain or anything he was quick, professional and very very polite. Thanks to them all for making the whole process so easy and stress free.

Very helpful. Patient with my multi calls for an update. Cleaned the glass out of my car. Made my trauma easier to cope with. Thank you.

Very pleased with all aspects of service could not have been better

The technician was so friendly and helpful when he phoned to arrange the appointment at the Taunton branch. We were made to feel very welcome when we arrived at Taunton, and the technician who did the job was also very friendly and helpful. The car was ready exactly when he said it would be. A professional service, delivered with a smile (well many smiles really!) As a customer experience, I couldn't fault it!

I called my insurance and within an hour someone calling me to arrange an appointment for the same day for the technician to replace my windscreen. I've never had my windscreen fixed in such a timely manner before from different companies

They were very helpful and commented on not to use a pressure washer for a few days on it

Very kind, very helpful and very efficient!

Service was very courteous and efficient. I much appreciated the offer of a lift home and pick-up when the weather forced fitting of the screen at the depot instead of at home.

Technician was very helpful and dealt with a difficult situation; (the old windscreen did not come out easily)

Everything was done on time, very politely and friendly. I could not ask for more. The man who came to repair my windscreen was lovely, quick and did a very good job. He called me before arriving and turned up when he said he would. He was very quick and delivered an excellent service. Once he completed the repair, i could not tell where the chip was. Well done.

I was impressed by the level of service and the courteous and professional way I was dealt with.

Service I got from first phone call to the technician cleaning fitted windscreen was absolutely brilliant. I would truly 150% recommend this company to everyone. First class in every department.

Friendly LOCAL fitter who explained everything he was going to do and was very patient with the extremely awkward screen removal. I was very happy with the service and the professionalism shown.

I was so happy with the service it was so quick and convenient to get an appointment, i was in Manchester when i called for an appointment and they offered me one the next day as it was Christmas period, i happened to drive back to London and the next day i got a call to give me a time slot but i told them i had come to London so straight away they arranged for me to have it fixed in London instead and a gentleman came to my home and repaired it there it only took him an hour which was great.

I scored this survey this way, as I thought the level of service was very high. From booking the appointment to having the windscreen fitted. There were no delays, the fitter arrived on time and completed the job without any problems. That’s why I would recommend National Windscreens. Thank you.

All round excellent service

The technician was great. Nothing was too much trouble. Friendly and professional

Friendly and efficient service and a good repair.

The gentleman who was responsible for the completion of the work on my windscreen was excellent and professional, and should be commended for his work. He is obviously a master of his trade, and I would personally recommend National Windscreens purely because of his work ethic alone.

The service was outstanding from the first call to the job done. I spoke to two gentlemen who were very professional and friendly, the job was done perfectly. Very happy.

The job was professionally dealt with from the initial contact to final polishing of the new fitted screen. Thank you very much.

Extremely happy with the way I was treated, by this, I mean the first windscreen was ordered and damaged and rather then leave me sitting around waiting, a lovely woman phoned me first thing in the morning to tell me the disappointment, however, I was very grateful due to national windscreen not messing me around and book me in another suitable time to work around my job. Flexibility and reliability is what has given you the marks I have given you.

My windscreen was repaired the same day I called to report it to my insurance. The woman who called to ask if I was available that afternoon was very polite and even called the technician to see if she could give me a better time scale. The technician called to say he was en route and was earlier than I expected him to be. He was polite and and professional and the repair was done quickly. All in all the service provided was excellent from start to finish and the staff I dealt with are an asset

We were amazed at how professional they were. It was pouring with rain, they worked within our double garage, but did a wonderful job - and they were cheerful !!

Overall fabulous service and the Technician was very friendly and professional kept me fully informed of what he needed to do and why and also not to power wash my car for at least 24hrs.

The service was brilliant arrived on time and was hassle free to organise them to come out .

Technician very friendly and efficient. The Norwich branch was brilliant, everything was explained in a very clear way so that I understood I would get a call on the day giving me rough time of the technician’s time of arrival which is what happened.

The technician did a superb job and very quickly. Also cleaned up after he’d finished the installation.

Originally booked at my home address, was able to easily switch to my work address 80 miles away. Turned up on time and completed job quickly.

Very good and helpful

Fab service, quick and efficient. Very professional and did what was needed to be done.

The whole experience was easy to book, task was completed quicker than estimated, staff were professional and friendly. A first class job by all.

The staff at National Windscreens were very helpful and polite and my windscreen was fitted on time, the whole service was excellent and I would not hesitate recommending National Windscreens.

Technician was very lovely and gave me all the information that I needed.

Excellent efficient service. Engineers very professional. Nothing to criticise.

Great service and really helpful and professional staff. Windscreen replacement was done quickly and efficiently, but was really impressed with the service provided from start to finish. Really took the hassle away from the problem and dealt with our issue really quickly on a Sunday.

The local branch took the car in to their secure unit late Sat pm, so we did not have to worry, then rang us Monday morning to collect it. Great service.

The two men who came to replace my windscreen were excellent, they were polite, efficient and friendly. The branch staff i spoke with regarding rearranging my appointment due to an urgent medical appointment were, sympathetic and reassuring both accommodating my needs and putting my mind at rest as to the safety of my vehicle in the mean time. I couldn't recommend your staff highly enough, an absolute credit to the business across the board.

Good service

Because they were very helpful, high quality standard of work and professional in every way.

I scored the way I did due to the swift response to my cracked windscreen and also due to the fact that everything was able to be fitted around my tight work schedule with no problems at all.

First class service from start to finish thank you

Amazing service from start to finish. Your technician was polite, informative and friendly from his phone call to give me a time indication to leaving when the repair was complete. This is the first time I have had a windscreen repair in over 30 years and if I ever need one again your number will be the first I call.

From when I called up to book in the guy handling my call was brilliant and accommodated my personal situation. The guy who came out to fit the windscreen was really friendly and efficient and made me feel very comfortable/at ease. Thank you!

Technicians were very polite and helped me out in every way possible , to take the stress out of a bad situation.

Car was collected from my house as I couldn't drive due to a recent operation. I asked Technician if he could check for a leak under the screen, which he did, car was returned promptly with the windscreen replaced. Technician was very friendly but also very helpful and professional. 10/10

The technician from Ipswich replaced my windscreen. Phoned me ahead of appointment to let me know he was coming. He was very friendly, polite and professional. He explained everything to me and did a great job. I would definitely use you company again and recommend it to others.

Technician was polite and professional and had the windscreen replaced pretty quick

Spot on work by the guys.

10 out of 10 excellent customer service and all work carried out in an efficient and professional manner. Would highly recommend.

Great service and very professional staff. Thank you

Cannot fault the service I received from the booking to the fitting very good customer service

Good all round experience top rate

Professional service from start to finnish. A+++

The gentlemen at Kings Lynn branch was amazing! He provided excellent customer service and he should be commended for being so good at his job. He and his colleague both took extra time out to explain to me what lane guidance was and how I use it on my car. They both were amazing, please pass this on to them!

Service was brilliant. Very quick and efficient. Technician very friendly

Service was perfect - couldn't have asked for more!

Everything was so easy to arrange and it all went perfectly. I even had 2 technicians to do the job so it was done in no time. Thank you very much

Very fast efficient service, the technician was wonderful and extremely polite.

Excellent service and very accommodating. Well presented fitters

I am self employed. It matters to me that my vehicle is repaired as conveniently and quickly as possible and that appointments are kept. You met all these criteria and your home repair service allowed me to avoid a break in my work. thank you.

The technician was outstanding. He was thorough in both the preparation and fitting elements. He was a great ambassador and advert for your company.

Everything about the experience was pleasant. Everyone I spoke to was polite and helpful and where needed explained everything fully.Fantastic way to deal with an unpleasant situation

The technician was very helpful and friendly. He completed the task professionally and quickly

The guy who arrived was prompt, very friendly and was easy to speak to regarding the windscreen issue. Job was completed quickly and i was very happy with the process.

The technician couldn't have been more helpful as there were unusual problems with this particular job

The technician was polite and very professional. The weather was really bad when he arrived, wet, windy and really cold. He took his time and did not rush to finish the job. He also took his time explain what he was doing and how it all works. Really friendly gentleman and I would also like to add that you all were really prompt with my response. I called on Friday evening around 1500 hours and got a call back within an hour and got an appointment pretty much straight away. Thank you so much

Your technician was very cheerful and very politely asked if I could take my van to him, due to heavy rainfall. I arrived he fixed my screen and off I went. He was a very nice man. Thanks.

Good friendly service and got my car in to fit the windscreen as soon as they could. Good clean job and a very satisfied customer

The whole team at Bridgend were amazing, they are Top Ambassadors for your company and you should be very proud of them

First class service and attention to detail even though it was late on Christmas Eve

Couldn't fault the service I received.

I called my insurer and I received a call within 2 hours from National Windscreen to arrange fitting a new one. They were Brilliant, no trouble, no problems really pleased with the work. Thank you so very much.

Very professional and flexible with arrangements as I had to change the original booking, the work was done to a high standard and within timeframe stated.

I received a fantastic service. Very pleased with the result.

Great service, completed the job to a good standard, exactly the experience you want

I was satisfied with his service. The technician was polite and replaced the windscreen very conscientiously and far quicker than I expected.

I was able to be flexible over Christmas and went to Croydon, greeted by two employees and had a nice chat and was attended to straight away by a more senior staff member and assured it would be taken care of within an hour, I arrived back after and the boot was spotless from broken glass and no hassle to pay and get out the gate. Sound job and polite and courteous manner with all levels of staff. Have a prosperous new year lads and thanks again

I was very impressed at the depot, it was very busy but the staff were helpful and efficient

Technician was fantastic. Explained what he had done and explained aftercare after just having windscreen replaced. Staff in the office were polite and pointed me in the direction to get a coffee and the telephone staff were polite and helped me out hugely with the fact I was driving for a trip the afternoon of the day I had my windscreen replaced. They got me in the next day and was so helpful.

The 2 men that came to my home to fix my window screen were extra polite done a fantastic job didn’t leave a mess and went through everything with me. Great effort

Lovely people, booked for a new windscreen as suggested by other garages but took me into the back to see that I didn't need a new windscreen just a repair thus saving me money not just doing the job and making me have something done that didn't need doing. Very informative

Very helpful friendly staff at the Dorchester depot, got booked in within a couple of days of enquiring, very satisfied with the overall experience.

Quick repair. Came out of his way to pick up the car keys so it was easier for me. Thanks!

Brill service, be my first port of call if it happened again

The work was carried out in a very professional way and with a smile.........great service and well done to the technician

I received an excellent service from polite and friendly people.

I had the new windscreen fitted at your Exeter depot. This was very easy to arrange. I when I went at the agreed time I was met by one of your employees who dealt with me in a very helpful, friendly, and professional manner. The whole thing was easy to set up and have carried out.

The technician that was sent to me was very friendly and helpful. He contacted me when he said he would and arrived within the timeframe that he gave me! He was very efficient and my windscreen was perfect. Made the rest of my car look filthy! He even told me how long to leave it before driving and washing. If all of your technicians are like him, I certainly would not have any problem recommending you. Altogether a very positive experience.

I could not have had an easier more convenient experience, thank you very much. The technician came and replaced my windscreen at my workplace and was very helpful and professional.

Your technician has demonstrated very high standards of professionalism

Great service, very professional, and extremely informative.

The vehicle was attended during a regular service at the Mercedes garage, Eastbourne. Although I was not present, the technician called me and kept me informed, excellent service.

Very satisfactory service. Gentleman who came to repair glass was really friendly and polite.

Response was very quick and efficient. The technician arrived when promised. She made the repair efficiently and we hope it will last. I was impressed by the technology she used. I was grateful for the leaflet describing the procedure.

My overall experience with National Windscreens was excellent. They were extremely polite and everything was done in the ageed timescale. Thank you

Excellent service from start to end.

The repair man was utterly fantastic and did a wonderful job was very fast and did a great job cleaning all the glass from car

Good service and communication

They made me very welcome while my windscreen was repaired, allowing me to work in their office and making me a good cup of tea!

Very polite staff within the Hartlepool branch, not only did they keep me updated with the progress and were happy enough to have a conversation whilst i waited but also offered me a cup of coffee on the cold morning. This just shows they went above and beyond and provided excellent customer service.

Very good all round from the first call to the technician turning up and repairing the screen. The technician was very polite and was a pleasure to meet. Many thanks.

Excellent service. Couldn’t repair the chip, so technician called through and booked me in for 2 days later. Lovely team, I had to wait for the car, they kept me well hydrated with tea!

We attended the Exeter Centre at a prearranged time and we impressed by the efficiency of all the staff we met. We were shown that the vehicle was checked before work was carried out and given a completion time. On arriving back at that time the vehicle was ready and waiting for collection.

Your engineer was polite and very professional in his manner and work ethic. I have no problem in recommending your company to others

Very professional as I was unsure what to do! Called National Windscreen call centre! They promptly sorted everything and had my window replaced at work...... Days later. Thanks you

The service was excellent. The technicians also left the inside of my car cleaner than they found it!

Very efficient service with the technician coming out to my home. He explained what he was going to do and showed me the repair when completed.

All staff that I had contact with on the phone and in the branch were very friendly, polite and helpful. I was impressed with the timescale that they could replace the windscreen, only having to wait a few days.

Having to have your windscreen fixed isn’t the most convenient thing to have fixed on a car, but the whole team were so friendly and so understanding! Amazing service that did everything to make the process so quick and effortless. Thank you!

They phoned to say they were coming and arrived as promised. Got the old windscreen out and put the new one in. All very polite and job well done. We even got a comment with thanks for their cuppa.

I found the company to be professional and efficient. The technician was polite and chatty and happy for me to watch the procedure.

The windscreen replacement was done while I waited at the agreed time and in the timescale I was given. I was given a cup of coffee in the waiting room and kept informed of the progress of my repair. Great service

The response to my claim was swift and the technician arrived right at the start of the appointment slot and the service was extremely professional

Very quick response time. I wasn't sure if the chip could be repaired so they agreed to check before ordering a screen and this was done the same day. They kept me updated about the progress of the replacement and were always very polite when I phoned.

I thought the service was excellent. The gentleman I spoke to on the phone was lovely and I didn't have to listen to any annoying music waiting to get through. The technicians arrived on time and completed the work very quickly and were very friendly. It felt like I was dealing with my local garage. Brilliant service.

The technician was here spot on time he was very polite and did a professional job and he left the car spotless, I was very pleased than you.

Can't fault the service I received. Following my initial enquiry I was called back quickly and a technician was scheduled to visit me the very next day. He arrived at the time that was promised too.

Completely satisfied with the service from National windscreens. Helpful, friendly staff and good job done.

Quick service phoned Thursday in on Monday and done in 2 and half hours with great customer care.

The two technicians were polite, helpful and did an amazing job! Very happy with their customer service and how they done the work.

Service was quick and hassle free, the engineer was polite and professional

The whole job from the start to finish was carried with efficiency.

The technician was very friendly polite and good at his job not only that he was fast and answered any questions I had

Everyone from first contact to last were very helpful and knowledgeable. The technician was really good, put me at ease from the beginning

I had a stone chip which could not be repaired, the technician who came out to my work was really nice and rebooked a replacement appointment. On the day of next appointment, I decided to change venue (went home instead of having it done at work) rang the office, all sorted. Technician came to house, no mess, all done in good time and no fuss.Excellent service.

Very friendly, efficient (rapidly overcame a few difficulties) fitters. Excellent job.

The woman in the call centre and the technician both carried out great and efficient jobs

Awesome service, polite courteous on phone and whilst doing replacement, loved the fact my dash and floor inside the vehicle was actually cleaner than before he started.would recommend to anyone, thank you.

Every stage of the process was efficient. Everybody I interacted with was polite and helpful. The technician explained everything wonderfully.

The technician was extremely accommodating in getting me an urgent windscreen replacement on the same day as receiving my request, in order to assist me with an expected MOT fail. He did a good job.

From when i made a phone call, everything went like clockwork.It was amazing. Cannot praise all the staff enough. Thank you.

The professional and helpful, friendly manner in which I was treated was a pleasure.

Everything went very well & the service was prompt, polite & helpful.

Really good service, appointment was arranged for Monday at my place of work but NW called to see if I would prefer taking my car to local branch on the Sunday before which was much more convenient for me. Windscreen done in 45 minutes and Chris in Banbury who did replacement was excellent. Carl also from Banbury branch called me twice and arranged bookings. Both were very helpful and the service I received was excellent. Thank you very much.

A very professional service from start to finish.

The team were very helpful when I arrived, friendly and polite, did a great job fitting my back window and clearing away the glass from inside the car. Left it in a spotless condition.

Everything was smooth and professional - fast as well. Great service and experience from National Windscreens. :-)

Rear window was completely smashed by someone throwing a rock through it. The repair was done within 24 hours and the work was carried out professionally. I am extremely grateful. Thank you.

Excellent service throughout. Could not have been happier with the technicians conduct, attitude and quality of work.

Efficient, effective & friendly service provided from start to finish.

Very fast, efficient service. Great customer service from the team over the phone and even better from the man who came to complete the works. Cannot praise the service enough.

Very professional, friendly installer. Have already recommended your company! Thank you.

I have used this service twice in three weeks due to bad luck with stones being thrown up and breaking the windscreen both times the service was speedy polite and good customer service.

The service that was provided by National Windscreen was fantastic. I called on a Saturday and the screen was replaced on the Monday. I didn’t expect to have the screen replaced so quickly.

The technician I had fitting my windscreen, I couldn't be more pleased with the job he mad. It was a professional job throughout. I would certainly recommend National Windscreen, thank you.

Very competent and friendly technicians. Left my car clean and did a brilliant job. Excellent explanations and professional work. Very happy.

Great service from initial phone call to collecting my car. Polite, informative and friendly. Great service.

The service I received was excellent it was a pleasure to meet your friendly professional staff who showed respect to me and my car.

Very professional. I asked the technician not to knock at my door and give me a phone when they arrive due to sleeping baby and reactive dog. The technician kept me updated re his arrival time, was really informative about the repair and really professional. Thanks

Absolutely brilliant service from beginning to end, kept in contact and extremely happy with the work carried out, highly recommended.

National Windscreens were polite, efficient and professional......from booking my appointment to driving off their premises.......

I could not be more happy with how I have been treated by National Windscreens and my technician who works in the Basildon area is the most lovely person who works swiftly, professionally and with precision. I could not be more happy with the entire process.

Efficient service. Very pleasant staff.

The windscreen was replaced in less than 3 hours from calling the insurance company. It was a very efficient and convenient service.

Great service and communication from start to finish. Depot in great location. I've never had a windscreen replaced before and it was all very straight forward. thank you for a great job in setting up and fixing

The technician was a very polite gentleman. He made no mess and complete the job very professionally

The technician was prompt, polite, quick about his work without rushing and extremely good at explaining what was happening and the choices I had to make. He was also meticulous about keeping his work area tidy.

I visited the centre in Poole. I was offered a cup of tea and given a room with a table where I could do some school marking whilst waiting. Very impressed by this friendly attitude.

Extremely professional service from all departments. The technician went above his call of duty to change my windscreen.

I had my driver door glass smashed at 13.00. All done and replaced by about 15.00!Everyone made the process very easy and the technician was lovely and worked in the rain and did a brilliant job. Thank you

Great service, very professional and polite

Everything went well from contact to finish. The technician was so good I didn’t even know was there, then gave me sound advice before he went. Great job.

Did what it said on the tin. Screen broken, screen repaired, satisfied customer. Many thanks

The technician was polite, friendly and explained what he was doing at all stages. I couldn't have asked for better

My call was handled politely and professionally. I was told that I would be called back and I was. The technician phoned to check an estimated arrival time at my house to do the repair. The technician was efficient and extremely pleasant. The work was done in exactly the time that he said.

Screen was replace with in 48 hours, I have been extremely satisfied with the service I have received and would recommend National Windscreens.

Extremely helpful staff from start to finish. This was my first car and the first time I had any problems with it. All staff worked hard to reassure me and completed a fantastic job.

They came out to me within 2 hours and did the job. Great, quick, easy service!

The technician was friendly, polite, professional and conducted himself really well. It was a pleasure dealing with him.

Excellent customer service and attention to detail from both the office and technicians.

Amazing service opening the depot in the middle of the night so I could secure my car.

Couldn't fault the service!

Very good service given by this Technician and a credit to your firm. With my sincere thanks

I needed a particular day and after a particular hour when I’d finished work and I got both. When I spoke to everyone involved by phone or in person everyone gave me what I needed. Very happy

Great service, new brilliant windscreen. Just a signature required!

Excellent hassle free service and a very satisfactory job.

Technician arrived on time, kept me fully informed, was friendly and polite and did a good job!

Excellent customer service, from start to finish. Technician called to advise ETA, and was on time, also very polite, explained the process. All in all very happy and would definitely use again.

No problems at all. Engineer called first thing with approximate time of arrival, which he did. Carried out the change of windscreen within one and a half hours and handed back the keys job done. Excellent service.

Very friendly service. Time slot agreed within 24 hours and work completed within agreed timescales. You can't ask for any more than great service, work completed within agreed timescales and competitive pricing. If I ever have issues with my windscreen again I will certainly be using National Windscreens in Exeter again.

Extremely pleased with the service I received. I was not sure whether they would be able to source a windscreen for our make of car so quickly. The car was left very clean.

I was blown away by the efficiency. I made the call in the morning and the screen was fitted that afternoon on my drive. All the people I spoke to were friendly and made the whole process very easy.

I could not fault the service I received from the initial call to the engineer working on my car and leaving. Excellent - thank you

Brilliant service, fast and efficient. Even came to my work place and didn’t mind leaving the keys with them to crack on with the work. Very friendly men who did a great job thanks :)

A friendly and efficient service. Had explained a limited time slot and despite rather poor weather the job was done. Good communication

Very helpful and managed to fit in my replacement within my school run hours! Fab!

Absolutely no problems. It actually started to rain just as Technician arrived but after checking weather forecast she decided to wait for 5 mins and luckily the rain stopped so she could repair the 2 chips on my windscreen.

Excellent service delivered in a most professional manner. Good technical knowledge and attention to detail.

The whole experience was hassle free, very smooth and exactly what I've rated it. 10/10.

We were very pleased with how pleasant and efficient the member of staff was.