National Windscreens Customer Reviews

I am extremely impressed with the whole process from start to finish and especially impressed with the technicians professional attitude and his expertise in replacing the windscreen of my BMW 5 series.

I had great and polite customer service from Call Centre to Technician. The operative I spoke to was the most helpful person I’ve spoken to in customer service, in a long time. Very knowledgeable and friendly.

Excellent service from start to finish.

Carl in Banbury was very helpful, happy to talk and provided excellent customer service . His team were friendly and I would definitely use that branch again.

Happy with the service and very polite professional member of your staff made it worthy of a 10.

From the moment I rang until the technician left my vehicle, it was good service all the way.

Very prompt and professional service. The technicians who fitted my screen very knowledgeable and treated my 14 year old car like a brand new one. They gave me reassurance if they’re any problems, they will gladly return.

Great guys, very professional! 5 stars.

Very courteous and did an excellent job.

Excellent service - windscreen replaced on the drive in the timescale specified. Technician competent and polite at all times.

Excellent service. Very quick.

Amazing service every step of the way!

Great service from start to finish and was kept up to date on progress of glass delivery and installation time, thank you!

Excellent service throughout!

Very easy process starting with the phone call right to windscreen being replaced.

Very professional service carried out by a friendly technician. I was guided on what was being done and was made to feel welcome. Brilliant.

The technician was absolutely professional, hardworking and polite. Nothing was too much trouble. Even though the weather was awful, he persisted and got the job done. Thank you!

The windscreen was replaced correctly, on time and the vehicle was left spotlessly clean.

Very good service with great communication.

Technicians were both polite and efficient. Did a great job quickly.

I was pleased that my window screen was fixed so quick and no hassle, all concerned were very helpful and polite.

Everything was marvellous. No stress, no worries, everything completed in a competent, professional and polite manner. Well done.

I was %100 happy the service.

The service I received was exceptional. I called the Crawley office explaining my predicament and the technician went beyond what I see as normal to obtain a side window for me that was fitted by a great techncian, out of hours at 7 pm. Great service.

Perfect service.

Lovely technician who made sure to let me know exactly what was going on and clear instructions for aftercare. Very polite and friendly.

Excellent service.

The technician who came to replace my windscreen were very polite and my window screen was fitted perfectly.

Excellent and friendly service.

The technician did an excellent job. He was very courteous and took a lot of trouble and skill to do a great repair

Very professional and polite service, technician explained how long it would take and how long I would have to wait until driving. The work carried out speedily and no leaks but technician explained there was a chance but that it was only 1 in 100 that it would happen to mine. Very polite and friendly person. All in all couldn`t ask for a better service.

Easy, straight forward and polite service.

Very polite technician and an excellent job done. I definitely would recommend.

Your technician was professional, polite and knew what he was doing. He fixed my windscreen quickly and without issue.

Perfect service

Excellent service from friendly and helpful staff, making the whole process painless.

No faults, perfect experience.

I was very pleased with all aspects of the work.

Absolutely amazed how quick and reliable National Windscreens were, from first telephone call, appointment arranged and glass fitted. Thank you National Windscreens for what started as a disaster that day and ended in just two days being repaired and set to go.

Faultless service

A very quick and professional service.

I was extremely impressed by the way my call for help was answered. My car had been broken into and the window smashed. Two technicians arrived and they had travelled a considerable journey. This was 11pm but they removed the broken glass and installed a temporary window. The technicians that came to replace the window were polite and efficient. I was impressed with the speedy service especially as it was the day before Christmas. Thank you.

Very happy with level of service and politeness of technician.

From the start to finish, everything was done in a professional manner, no messing about, job done to a high standard and very easy for me at this end on how to provide the information that you needed to do the job, very pleased

Prompt service, polite friendly and easy to use.

Technician was friendly, polite and did a great job fixing windscreen.

The whole experience from start to finish was very prompt and professional.

Excellent service, the work was carried out in a professional manner. The two technicians were very polite and courteous. They were a credit to the company.

Excellent service and could not fault the technician. He had a polite and friendly manner, and did not take as long as I thought he would to fit the window. All in all, marks out of 10 for the service! Thanks.

Very simple process from start to finish. Scored top marks as I am unable to find a way the service could have been improved.

The technician was absolutely superb. First class job and very polite and friendly.

Friendly and professional.

I was very happy with the whole of the service I received.

Excellent service. The technicians were extremely polite and professional.

Great service and friendly staff. I was well informed throughout the process.

The service was very quick and the staff were very polite and professional, great work!

The level of customer service and attention to detail given by the technician was very good. He was more than happy to talk me through the process, and made every effort to ensure that the work was done well. I am really happy with the work and how quickly it was completed.

Quick, friendly and efficient. Zero hassle and one happy customer!

From the minute I called up everything was so quick and easy to arrange. The technician was very polite and helpful. Great Service.

Helpful and friendly. I took the vehicle to the workshop which was five minutes away from my home. Excellent services and the glass inside the vehicle was cleaned away.

Very efficient and effective service.

No faults to find, excellent service.

First class service.

Excellent service and I was kept informed about when the technician would arrive.

From start to finish it was a pleasure to deal with you no hassle ,and prompt,the fitters were polite and very clean workers would strongly recommend.

First class service, couldn’t fault it in any way.

I could not fault the work carried out and the technician was very helpful.

The service was excellent. From phone call to confirm the appointment on the day. Everyone was helpful and polite. Very impressed.

I could not fault the procedure from the speed of getting an appointment to the technician who did the job.

Very professional service from initial phone call to windscreen repair. I’d definitely recommend this company. Technician was very polite, knowledgeable and dexterous.

Technician was efficient, punctual, explanatory and got the job done in absolutely no time at all! Made it look easy even though it`s a complex job! The Call Centre were extremely helpful and I was called from the local branch very promptly. Top class service!

The technician Andy was absolutely fantastic. Very professional and passionate about providing a great service. He takes pride in his work and this shows in the quality of the service I received as well as the quality of the replacement. He made a stressful experience for me (as my car is brand new) very relaxed and I felt very comfortable and trusting in his knowledge. If I had any further work done on any of my or my families cars I would be requesting Andy.

Really good service technician. He was on time and kept me updated. He was a very nice person to deal with. I will use you again, thank you.

The Call Centre were super helpful and arranged a technician to come out and clear away broken glass within hours, which was unexpected on a Sunday night. The technician was very polite and knowledgeable when he arrived too. I`m exceptionally impressed!

It was a great and very friendly service from start to finish. The windscreen was a custom made one and couldn’t be acquired immediately, but I was kept up to date all the way and they came sooner than anticipated. They did a beautiful job.

Really friendly staff who completed the replacement in about 30 minutes in my car park at work. Excellent system.

You customer service was excellent. National Windscreens contacted me and informed all the way from start to finish. The technician is a credit to your company.

I was extremely grateful for the wonderfully kind, professional and above all polite attention I received from everyone at your depot in Slough. A very big thank you. I have mentioned you to everyone I have talked to since I saw you on Wednesday. Many many thanks again!

It was the easiest process I have ever used for something like this. It was quick, easy, prompt and the engineer called me before he got here and it was just an overall excellent service.

I have used National Windscreens before. They are very reliable and get the work done in the time stated. I will use National Windscreens in the future because they don’t let you down. I scored you this way because when I rang to book the appointment I was given a day that was suitable to me and the technician turned up at the agreed time.

The service provided was excellent from the first phone call to the fitting of the windscreen. I would definitely recommend this services to family and friends.

A brilliant experience from start to finish. Easy to book, updated quickly and the technician was brilliant. Can’t believe how hassle free it was. A shame you don’t cover more than windscreens!

Great service. I can’t believe how quickly and stress free the service was. Everyone I dealt with were professional, knowledgeable and polite. Thank you.

Very quick at booking an appointment and work was carried out the next day, very nice technician and carried out his work very quickly.

Could not fault the service or quality of the workmanship, and I have worked in the motor trade for 45 years.

Great work and series. It was a fast call out. Very happy with employee! A+++

I was very happy with the service I received.

Very friendly and helpful, highly recommend the technician that came out to me.

fantastic, quick and efficient service.

Technician was courteous, friendly and did the job well and professionally. He was great to talk to, especially as he was working to complete the job. Very knowledgeable and deserves more than a pat on the back. Well done!!

Very pleased with speed of service and staff were polite and efficient.

Technician was very approachable and professional.

The whole process was done very smoothly and the telephone skills of the member of staff that took my call was very polite and professional.

Very polite and efficient

I have never met a nicer or polite person in my life. As a business Manager I would be very proud to have him representing me.

I cannot fault the service as it was prompt and efficiently carried out.

It was an effortless procedure. From the first call to the repair, everything was quick and efficient. We`re very impressed.

Excellent service, friendly and very polite staff and did what they said they would do within the timeframe given

I could not fault the service in any way at all. I had arranged for a home visit but telephoned in case the weather was bad and as this proved to be the case, it was arranged that I would drive to the branch which I was more than happy to do. All was handled professionally.

Due to the weather I was telephoned and asked if I was able to come to the garage. The two technicians were very polite, friendly and completed the job very efficiently.

Flawless execution of service.

A very helpful and professional technician.

Utterly superb service from the Weston-Super-Mare Team. They came out when they should have finished for the day. I can’t praise them highly enough for their professionalism and kindness. The branch are a credit to the company.

The screen technician was very punctual, polite, and knowledgeable. He explained what he was going to do and did his job very professionally. He is a credit to your organisation.

Perfect repair.

I couldn’t fault any of the people I spoke to on the phone or the two technicians who replaced my windscreen, they were all very polite and professional.

The technician collected our vehicle and took it to his workshop some ten miles away, as we were unable to. It was raining quite hard and we didn`t have cover for him to change the windscreen. In what seemed no time at all, he returned our vehicle. No mess, no fuss, no complaints at all; just exceptional service. Well Done! Will most definitely recommend National Windscreens.

Just all round good service.

The technicians are so polite and friendly. They made me feel so assured it would be sorted quickly. They were really good. They kept me in touch - down to phoning saying they were 3 minutes away. How good is that?

Great service, friendly company and did what they said they would do in a timely manner. Would highly recommend this company.

National Windscreens went out of their way to source my rear window as I was off on holiday to France at the time. So very helpful.

Happy with the way it was done from start to finish.

Very satisfied with the technician and the work carried out on my vehicle.

Very reliable and I would highly recommend. Everyone was very friendly. Hope to deal with again. Thank you guys!

Amazing service. Technician arrived within an hour after speaking to lovely lady in the local branch who rang within minutes of me posting the online request form. This was 3 days quicker than the website said possible. Very polite, friendly service from both the technician and the lady at the local centre. Very happy indeed and would definitely recommend our local branch to everyone.

I was very pleased with the overall service.

The call-out service responded quickly to our request for assistance and promptly fitted crash wrapped to weatherproof the vehicle. When it came to fitting the actual glass the technician, Roy, was extremely helpful in organising his visit to make the repair and completed the job with minimum fuss. Great job! Many thanks.

Lee was fantastic, he was friendly, polite and knowledgeable. He did a fantastic job despite terrible weather. He`s a credit to your team.

Excellent service, very nice and polite, very quick! Would highly recommend!

A job well done and the technician was very professional and polite.

Great communication throughout. Friendly and knowledgeable engineer.

The technician was wonderful. Very accommodating, polite, and super funny. He was extremely quick, lovely and professional.

Very pleased with service. Very efficient and trouble free.

Extremely pleased with the speed of the repair. Next day service. Thank you.

I thought the service was excellent from making the phone call to receiving the windscreen. I am extremely happy with the service I received. So polite and friendly. Thank you.

Everything ran very smoothly. The technician who come out to fix the chip was brilliant and the lady over the phone was great. Would highly recommend. Thank you so much!

The technician was tidy and very competent. He went through verbally all the actions required to complete the job. He was also polite and well mannered.

These guys are terrific, nothing is a bother for them!

Impressed with the service I received.

10 out of 10.

Very professional would use and recommend.

A very well organised and helpful system!! I really wish all companies could be so accommodating, thank you.

Couldn’t have had a better experience. The technician was very friendly and polite and I would recommend National Windscreens to anyone.

I couldn`t fault the service.

We were extremely impressed with everything and already recommending you.

Very helpful, polite staff. Would recommend you as I was over the moon with the service across the board.

Very speedy service. Catered to my needs above and beyond. I was booked to go away when I had my vehicle broken into. National windscreens allowed me to leave my car with them to repair whilst I took my trip and picked the vehicle up on return. Overall, fantastic and quick service. Thank you National Windscreens Middlesbrough.

Quick and easy to arrange. The technician who did the work was excellent and a credit to you. Very efficient and tidy workmanship.

The service was excellent.

Excellent service.

He was very polite, even calling on route to say he would be with me soon. Really nice person and great customer service from start to finish.

Could not fault the service received.

Excellent and professional service.

The technician who fixed my windscreen was lovely, polite, friendly, quick and was professional.

Easy from initial contact to fitting.

Excellent service, prompt and the woman on the phone who called to book the appointment was lovely. The man who changed the windscreen was also very helpful and professional.

Brilliant customer service, making the process so easy. Thank you for an excellent service!

Super easy to get done, the technician was super helpful and got the job done in no time at all.

Informative and professional - friendly customer care and prompt resolution, highly recommend.

The technician was very polite and explained everything. 10/10 for service.

The technician was helpful and fitted the window very quickly, he gave advice on what to do next and helped to put all my things back in the vehicle, this all helped to make the situation less stressful when I was away from home with a 2 year old, thank you!

Very helpful and efficient. Appreciated the fact that the vehicle was clean and tidy after the replacement. Took the time to ensure the wiper blades were set just right. Dropped off and collected at nearby shopping centre while the work was being carried out. I would recommend to friends.

Faultless from start to finish.

Excellent service from start to finish, minimum hassle and very nice friendly technician. Confident he was doing, good job.

Rear screen cracked, after I turned on the demister for the first time in my new car. Peugeot couldn`t do anything until 10th January. Your guys had it replaced by 4pm the same day. Top marks for saving me hassle at Christmas time.

The technician was a very nice polite and helpful man. He did a very professional job in replacing my windscreen. The service was excellent as National Windscreens came the next day after I telephoned them late afternoon. Thank you for your efficiency.

Service was fantastic and efficient. Would highly recommend.

What can I say? Great service, the technicians were pleasant and helpful. They have done a great job.

Totally impressed and satisfied with the speed and level of service.

A very good service.

Excellent service all round.

Quick and excellent service.

Fast, efficient and professional service. I would thoroughly recommend.

Perfect service from start to finish. The technicians were really great at customer interaction. A successful MOT before Christmas, thank you!

The whole process was handled efficiently, politely and professionally. A faultless service. Thank you.

I can’t fault the service or the professionalism of the technicians we dealt with. They were polite, courteous and had a sense of humour. We had to take our vehicle back as the pipe to the windscreen washer had come loose, they dealt with the problem and we were extremely happy. Top marks and special praise for the technicians at the Chesterfield depot.

Very professional from original call to confirm appointment. I was kept informed all the way through the process. The 2 technicians who replaced my windscreen were very courteous and completed the job promptly and without fuss. Highly recommended.

A good job was done on time.

Excellent service. I was kept informed as soon as the windscreen was sourced and it was booked in when it suited me. Staff were very polite and helpful.

Very good and prompt service. The technicians were very polite and professional, would recommend.

I couldn’t fault anything, it was quick service. The technician phoned when he was on his way and replaced the windscreen within 1 hour.

Both the technicians were brilliant.

Having my vehicle broken into was somewhat traumatic for my wife when she found it at 08.30am. To have a phone call from me a couple of hours later to say it was all sorted was a huge relief. Many many thanks

The service was excellent. The Manager kept me informed every step of the way. The staff were polite and helpful and the job was well done.

The service was first class. It was on time and on the ball – efficient, friendly, helpful ,fast and was honestly the best service I’ve had from anyone for years. National Windscreens wanted to get it done for my MOT, first class.

Every aspect of sorting out my broken window was handled professionally. I was particularly impressed with the technician.

Brilliant overall service.

Good service throughout/

My car window had been vandalised and the efficient, professional service you provided made the whole experience a lot easier.

Excellent service. Phoned in the morning, windscreen was repaired that afternoon. Very friendly staff.

The service was faultless.

First class service from the technician with a complex install on a car with HUD, Surround Cameras, Adaptive Cruise and Smart lighting. It does not get more difficult and you guys nailed it! Brilliant!!

Professional approach.

Simple and effective what more could I ask for!

The technician was helpful, gave good advice, was efficient, and carried out efficient clean work in a minimum of time. Everyone I dealt with, including your Office staff, were helpful, efficient and professional. Thank you..

First class service.

The Call Centre staff were very friendly and helpful and the technician was too. He fitted the screen with no fuss. All in all, an excellent service.

Got seen to quite quickly and efficiently. The staff were very polite and kept me updated on the job they were doing.

First class service.

My windscreen was replaced in a quick and efficient manner. Highly recommended.

The two members of staff kept me fully informed of how long job would take, they were extremely fast and completed the job to satisfaction. They were very polite and professional. Very happy.

Diligent, exact time for collection, friendly and informative throughout the whole transaction. Frankly how business and service should be conducted.

Aylesbury National Windscreens made a good impression from the initial phone call to arrange a time a date to completing the work. The gentleman on the phone was very friendly and helpful and on the day of the windscreen being replaced the two technicians again were very friendly and polite. I would strongly recommend the Aylesbury team. Quick, efficient and helpful.

Just the way everything was handled from the initial call to the technician who arrived. All polite and professional.

I was very pleased with the way the replacement windscreen was handled between the insurance company and National Windscreens.

The work was done very professionally, and the technician did a fantastic job.

Brilliant service from start to finish. Absolutely no faults and would certainly recommend and use again.

Couldn`t fault the service. The technician even came to my place of work.

Faultless service.

Very happy at the speed and efficiency of your staff and the work carried out.