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We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide
Excellent service from calling and making the booking to getting the stone chip fixed on my windscreen. Highly recommend.
I had a large chip and they fixed it in 20 minutes as promised.
Friendly, Very professional. Quite reasonable.
Windscreen replaced within 2 hours, all trim re fitted and the vehicle left clean and tidy, you wouldn't know it had been done, apart from you can see through it now :)
Very efficient and effective just call them up and get someone to come around to replace windscreen the price was very reasonable in comparison to many definitely recommend them. I tend to use independents however the individuals available didn't answer or respond and couldn't wait longer. The guys carried out a great job
Technician came on time for the Mobile Repair & my Windscreen was replaced within 40 minutes.
Brilliant job by Lewis and Roy. Excellent communication and all matters discussed accurate. Prompt and pleasant service in person, a really positive and professional approach and job well done. Really pleased with the level of customer service here.
Very polite gentleman, he follow social distancing rules and did wore protection gloves. On time, quick and fab work done
Very helpful. Quick and did a good job.
The technician phoned and said he will between the time he said he was, how friendly he was can’t fault him in any way.
Very friendly service and the technicians really went out of their way to expedite the replacement of my windscreen. I also found a very pleasant walk nearby to pass the time while I waited. All in all an unexpectedly pleasant experience.
Used National several times over the last few years, always professional, fast and fairly priced. Hugh is an excellent technician and all other staff I've dealt with have been quality and effective
Excellent and prompt service
You were able to carry out our replacement earlier than originally expected. Your technician arrived on time, on a Saturday morning. He was very polite, explaining everything to me. Carrying out a very good job.
Very professional on the phone from original call, through to booking and then contact on the day. The technician that came was smart and professional, did a great job, quick and clean, no mess or rubbish left behind. If it wasn't for the fact he repaired the windscreen we wouldn't have known he was there, he also maintained social distancing at all times. Impressed.
The technician was absolutely fantastic and I would recommend him to everyone
Exceptionally good service at a difficult time
Your service was quick efficient and decent I am very happy with the work done, thank you so much
The process was easy and dealt with in a professional &timely manner
100% couldn't find fault any where. Courteous and polite
Came out to me through my insurance. No issues. Very easy to deal with from start to finish. Good communication and a good job done. Many thanks
Excellent and courteous service from this company during the Covid 19 lock down when my front passenger window had been smashed in while the car was parked in the street. Job done on time and efficiently (Lothian area). Thank you
Helpful and efficient, these guys were so helpful and quick in dealing with my windscreen
Polite, professional and good service/advice from Paul the technician. Would recommend this branch. Free coffee too whilst you wait.
Made arrangements for them to come to my home tp replace screen. On arrival it was pouring with rain so risk to glue bonding properly, so they juggled their schedule, and I took car to Brackmills workshop and it was all done while we did some shopping and had a costa nearby. Phoned me after 1 hour 20 mins to say all done. Pleasant efficient service.
Technician was polite, very professional and promoted National Windscreens as a company that cares.
Quick and easy service. The technician rang first thing to let me know when he was arriving. He was a very polite, informative, and a nice gentleman. I would definitely recommend.
Absolutely brilliant service,£250 cheaper than the next cheapest company too,wouldn't look anywhere else in future & I'd advise anyone else to go to National Windscreens for windscreen repairs
First class service all round - from the mobile technician, from the call centre and from the team at the local fitting centre. Very impressed!
The service was first class from start to finish. I will definitely use the service again.
I couldn’t fault the service.
The service was exemplary from start to finish.
I had absolutely no complaints about the whole procedure; everything went like clockwork. The technician talked me through what he was going to do and showed me the finished job. He told me how long to wait before driving the car and was very polite throughout the procedure whenever I spoke to him.
It was very informative, professional and polite through the whole process.
Friendly service and they made sure it was as easy and trouble free as possible.
I phoned the Call Centre, as directed by my Insurance. The operative was friendly and efficient. After she had contacted the insurers to confirm cover, she phoned back and told us about ordering in the right windscreen and my appointment time. The technicians turned up early, were very friendly, and super-efficient. They answered any questions I had and sorted out the payment and paperwork.
The technician did a fantastic job and even went out of his way to cover up a chip to the paintwork near the windscreen. Great customer service.
I was very happy with the service, the technicians were very friendly and polite.
The service was excellent. I was kept informed. The technician was polite and helpful.
Couldn't have ask for a better service. The staff at Banbury were the best and really went the extra mile in trying to fix a camera issue.
The service was provided promptly and your technician was clearly knowledgeable and very thorough. He was also of a friendly and cheerful disposition; a credit to your organisation.
The service was faultless 10/10.
The technician was friendly, reassuring, very polite and did a great job!
Service was faultless from start to finish and the staff in your Belfast deport were fantastic and deserve nothing but praise. Well done.
The service that I received was spot on. Everything was done perfect and to the standard I expected. The technician was very good and polite at all times .
Just very happy with the service from start to finish.
The experience was hassle free and the technician was very polite.
We had a new windscreen fitted at our home and they came from the Aldershot office. They were prompt, efficient, extremely polite, kept us informed of progress, cleaned up etc. I would say some of the best service from a brand in years.
The service was excellent and your staff were very friendly and polite.
Replacement glass was fitted in timescale given. The technicians were very helpful, polite and work completed on time.
James and his team were very helpful when resolving the issue with windscreen and accidental damage that took place when repairing the windscreen. They were up front and honest about the accidental damage and resolved this free of charge. Quality of work was to a high standard. Thanks
Great bunch of guys & very helpful.
Good service. Tech who fixed my windscreen was very pleasant and efficient.
Excellent service, ford transit side electric window, pulled up and 20 min I drove out, with the job complete , booked the appointment on a Sunday, for the next day , really cant praise them enough
Fast and efficient, 2 hour visit for me as there are cameras and optics to calibrate on my car, no tech problems with the work done.
My hubby spotted a chip on our sons windscreen which was actually a small hole. As he does a lot of motorway driving we wanted it fixing soon as possible. I reported to his insurance Thursday afternoon and they rang back within an hour booking us in for Friday afternoon. We arrived at 8.30 and were leaving by 8.50. Quality repair carried out by extremely friendly professional staff would highly recommend.
Service I got from first phone call to the technician cleaning fitted windscreen was absolutely brilliant. I would truly 150% recommend this company to everyone. First class in every department.
Good Service and Great Staff at the Derby Branch. (Thanks for the mug of coffee.)
I was impressed by the level of service and the courteous and professional way I was dealt with.
Replaced my side window Christmas eve. Only place still open. Had to take the car to then (normally they come out). They did a good job of cleaning all the glass (it was everywhere) and took about an hour to fit the new window. Waiting room with coffee machine and some magazines made the wait fly by.
The technician was brilliant. Very professional and did the job quickly. Gave the time slot that was convenient and flexible. Overall a great service.
Brilliant service. Fair quotation, flexible with the appointment, job done well within time and the mechanic actually managed to reuse my existing rain sensor resulting in a 10% saving on the agreed original price.
Technician was polite and professional and had the windscreen replaced pretty quick
Very quick and efficient.Jimmy and Joshua from Huddersfield were friendly and very professional in their approach.They replaced the windscreen in 10 minutes.
First class service from start to finish thank you
Amazing service from start to finish. Your technician was polite, informative and friendly from his phone call to give me a time indication to leaving when the repair was complete. This is the first time I have had a windscreen repair in over 30 years and if I ever need one again your number will be the first I call.
Technicians were very polite and helped me out in every way possible , to take the stress out of a bad situation.
Easy to deal with, excellent service
Very nice guys who did a great job on my cars replacement windscreen with no mess
They were quick and fixed my car windscreens same day.
The two men who came to replace my windscreen were excellent, they were polite, efficient and friendly. The branch staff i spoke with regarding rearranging my appointment due to an urgent medical appointment were, sympathetic and reassuring both accommodating my needs and putting my mind at rest as to the safety of my vehicle in the mean time. I couldn't recommend your staff highly enough, an absolute credit to the business across the board.
Great service and really helpful and professional staff. Windscreen replacement was done quickly and efficiently, but was really impressed with the service provided from start to finish. Really took the hassle away from the problem and dealt with our issue really quickly on a Sunday.
Excellent efficient service. Engineers very professional. Nothing to criticise.
The staff at National Windscreens were very helpful and polite and my windscreen was fitted on time, the whole service was excellent and I would not hesitate recommending National Windscreens.
Very polite and a great job done today on my Peugeot
Originally booked at my home address, was able to easily switch to my work address 80 miles away. Turned up on time and completed job quickly.
Brilliant service. The repair was finished quickly and with great care.
I was so happy with the service it was so quick and convenient to get an appointment, i was in Manchester when i called for an appointment and they offered me one the next day as it was Christmas period, i happened to drive back to London and the next day i got a call to give me a time slot but i told them i had come to London so straight away they arranged for me to have it fixed in London instead and a gentleman came to my home and repaired it there it only took him an hour which was great.
My windscreen was repaired the same day I called to report it to my insurance. The woman who called to ask if I was available that afternoon was very polite and even called the technician to see if she could give me a better time scale. The technician called to say he was en route and was earlier than I expected him to be. He was polite and and professional and the repair was done quickly. All in all the service provided was excellent from start to finish and the staff I dealt with are an asset
The technician did a superb job and very quickly. Also cleaned up after he’d finished the installation.
When the technician arrived he set up and got to work very quickly, he did a fantastic job perfectly, very happy with the service I received and will always recommend National Windscreens in the future.
The service was brilliant arrived on time and was hassle free to organise them to come out .
Very good and helpful
Friendly and efficient service and a good repair.
Very kind, very helpful and very efficient!
Technician very friendly and efficient. The Norwich branch was brilliant, everything was explained in a very clear way so that I understood I would get a call on the day giving me rough time of the technician’s time of arrival which is what happened.
Fab service, quick and efficient. Very professional and did what was needed to be done.
The whole experience was easy to book, task was completed quicker than estimated, staff were professional and friendly. A first class job by all.
Technician was very lovely and gave me all the information that I needed.
The local branch took the car in to their secure unit late Sat pm, so we did not have to worry, then rang us Monday morning to collect it. Great service.
Because they were very helpful, high quality standard of work and professional in every way.
I scored the way I did due to the swift response to my cracked windscreen and also due to the fact that everything was able to be fitted around my tight work schedule with no problems at all.
From when I called up to book in the guy handling my call was brilliant and accommodated my personal situation. The guy who came out to fit the windscreen was really friendly and efficient and made me feel very comfortable/at ease. Thank you!
Car was collected from my house as I couldn't drive due to a recent operation. I asked Technician if he could check for a leak under the screen, which he did, car was returned promptly with the windscreen replaced. Technician was very friendly but also very helpful and professional. 10/10
The technician from Ipswich replaced my windscreen. Phoned me ahead of appointment to let me know he was coming. He was very friendly, polite and professional. He explained everything to me and did a great job. I would definitely use you company again and recommend it to others.
Spot on work by the guys.
Excellent service, first class installation
Very satisfied. Polite and informative technicians who completed the task swiftly and competently.
The technician who called was extremely well mannered and very pleasant to me. He did an excellent and efficient job very nice young man.
Very professional technician and trainee attended to fit the glass advising of exactly what they would do with the vehicle, a credit to National Windscreens.
From the 1st call to the completed job everything went smoothly, the technician was polite, friendly and knowledgeable about his work. Very happy customer.
Windscreen fitter was extremely knowledgeable and although my windscreen was a pain, he handled the task professionally and was very friendly during his visit!
Good fast efficient service although time of call was later than advised when booked. Technicians were professional and polite
Engineer was friendly and no issues
The service received from start to end was exceptional which is not always the way nowadays. The technician who fixed my windscreen was brilliant not complaining that he had to fix it in the rain or anything he was quick, professional and very very polite. Thanks to them all for making the whole process so easy and stress free.
Very helpful. Patient with my multi calls for an update. Cleaned the glass out of my car. Made my trauma easier to cope with. Thank you.
Very pleased with all aspects of service could not have been better
The technician was so friendly and helpful when he phoned to arrange the appointment at the Taunton branch. We were made to feel very welcome when we arrived at Taunton, and the technician who did the job was also very friendly and helpful. The car was ready exactly when he said it would be. A professional service, delivered with a smile (well many smiles really!) As a customer experience, I couldn't fault it!
I called my insurance and within an hour someone calling me to arrange an appointment for the same day for the technician to replace my windscreen. I've never had my windscreen fixed in such a timely manner before from different companies
They were very helpful and commented on not to use a pressure washer for a few days on it
Service was very courteous and efficient. I much appreciated the offer of a lift home and pick-up when the weather forced fitting of the screen at the depot instead of at home.
Technician was very helpful and dealt with a difficult situation; (the old windscreen did not come out easily)
Everything was done on time, very politely and friendly. I could not ask for more. The man who came to repair my windscreen was lovely, quick and did a very good job. He called me before arriving and turned up when he said he would. He was very quick and delivered an excellent service. Once he completed the repair, i could not tell where the chip was. Well done.
Friendly LOCAL fitter who explained everything he was going to do and was very patient with the extremely awkward screen removal. I was very happy with the service and the professionalism shown.
All round excellent service
I scored this survey this way, as I thought the level of service was very high. From booking the appointment to having the windscreen fitted. There were no delays, the fitter arrived on time and completed the job without any problems. That’s why I would recommend National Windscreens. Thank you.
The technician was great. Nothing was too much trouble. Friendly and professional
The gentleman who was responsible for the completion of the work on my windscreen was excellent and professional, and should be commended for his work. He is obviously a master of his trade, and I would personally recommend National Windscreens purely because of his work ethic alone.
The service was outstanding from the first call to the job done. I spoke to two gentlemen who were very professional and friendly, the job was done perfectly. Very happy.
The job was professionally dealt with from the initial contact to final polishing of the new fitted screen. Thank you very much.
Extremely happy with the way I was treated, by this, I mean the first windscreen was ordered and damaged and rather then leave me sitting around waiting, a lovely woman phoned me first thing in the morning to tell me the disappointment, however, I was very grateful due to national windscreen not messing me around and book me in another suitable time to work around my job. Flexibility and reliability is what has given you the marks I have given you.
We were amazed at how professional they were. It was pouring with rain, they worked within our double garage, but did a wonderful job - and they were cheerful !!
Overall fabulous service and the Technician was very friendly and professional kept me fully informed of what he needed to do and why and also not to power wash my car for at least 24hrs.
The vehicle was attended during a regular service at the Mercedes garage, Eastbourne. Although I was not present, the technician called me and kept me informed, excellent service.
The whole team at Bridgend were amazing, they are Top Ambassadors for your company and you should be very proud of them
First class service and attention to detail even though it was late on Christmas Eve
Couldn't fault the service I received.
Very professional and flexible with arrangements as I had to change the original booking, the work was done to a high standard and within timeframe stated.
I called my insurer and I received a call within 2 hours from National Windscreen to arrange fitting a new one. They were Brilliant, no trouble, no problems really pleased with the work. Thank you so very much.
Great service, completed the job to a good standard, exactly the experience you want
I was satisfied with his service. The technician was polite and replaced the windscreen very conscientiously and far quicker than I expected.
I was able to be flexible over Christmas and went to Croydon, greeted by two employees and had a nice chat and was attended to straight away by a more senior staff member and assured it would be taken care of within an hour, I arrived back after and the boot was spotless from broken glass and no hassle to pay and get out the gate. Sound job and polite and courteous manner with all levels of staff. Have a prosperous new year lads and thanks again
I was very impressed at the depot, it was very busy but the staff were helpful and efficient
The 2 men that came to my home to fix my window screen were extra polite done a fantastic job didn’t leave a mess and went through everything with me. Great effort
Very helpful friendly staff at the Dorchester depot, got booked in within a couple of days of enquiring, very satisfied with the overall experience.
I had the new windscreen fitted at your Exeter depot. This was very easy to arrange. I when I went at the agreed time I was met by one of your employees who dealt with me in a very helpful, friendly, and professional manner. The whole thing was easy to set up and have carried out.
I could not have had an easier more convenient experience, thank you very much. The technician came and replaced my windscreen at my workplace and was very helpful and professional.
Your technician has demonstrated very high standards of professionalism
Very satisfactory service. Gentleman who came to repair glass was really friendly and polite.
10 out of 10 excellent customer service and all work carried out in an efficient and professional manner. Would highly recommend.
Cannot fault the service I received from the booking to the fitting very good customer service
Good all round experience top rate
The gentlemen at Kings Lynn branch was amazing! He provided excellent customer service and he should be commended for being so good at his job. He and his colleague both took extra time out to explain to me what lane guidance was and how I use it on my car. They both were amazing, please pass this on to them!
Service was brilliant. Very quick and efficient. Technician very friendly
I received a fantastic service. Very pleased with the result.
Response was very quick and efficient. The technician arrived when promised. She made the repair efficiently and we hope it will last. I was impressed by the technology she used. I was grateful for the leaflet describing the procedure.
Great service, very professional, and extremely informative.
I received an excellent service from polite and friendly people.
Lovely people, booked for a new windscreen as suggested by other garages but took me into the back to see that I didn't need a new windscreen just a repair thus saving me money not just doing the job and making me have something done that didn't need doing. Very informative
Quick repair. Came out of his way to pick up the car keys so it was easier for me. Thanks!
Brill service, be my first port of call if it happened again
The work was carried out in a very professional way and with a smile.........great service and well done to the technician
Professional service from start to finnish. A+++
The technician that was sent to me was very friendly and helpful. He contacted me when he said he would and arrived within the timeframe that he gave me! He was very efficient and my windscreen was perfect. Made the rest of my car look filthy! He even told me how long to leave it before driving and washing. If all of your technicians are like him, I certainly would not have any problem recommending you. Altogether a very positive experience.
My overall experience with National Windscreens was excellent. They were extremely polite and everything was done in the ageed timescale. Thank you
Technician was fantastic. Explained what he had done and explained aftercare after just having windscreen replaced. Staff in the office were polite and pointed me in the direction to get a coffee and the telephone staff were polite and helped me out hugely with the fact I was driving for a trip the afternoon of the day I had my windscreen replaced. They got me in the next day and was so helpful.
The windscreen replacement was done while I waited at the agreed time and in the timescale I was given. I was given a cup of coffee in the waiting room and kept informed of the progress of my repair. Great service
We have been impressed with everyone we have spoken to @ National Windscreens, both on the phone and in person - Dwayne in particular at this Branch has been awesome and an absolute credit to this Business.
100% recommendation (and trust me I’m fussy where my car is involved!)
Excellent service from start to end.
Excellent service throughout. Could not have been happier with the technicians conduct, attitude and quality of work.
Very professional as I was unsure what to do! Called National Windscreen call centre! They promptly sorted everything and had my window replaced at work...... Days later. Thanks you
The service was excellent. The technicians also left the inside of my car cleaner than they found it!
Very efficient service with the technician coming out to my home. He explained what he was going to do and showed me the repair when completed.
Having to have your windscreen fixed isn’t the most convenient thing to have fixed on a car, but the whole team were so friendly and so understanding! Amazing service that did everything to make the process so quick and effortless. Thank you!
Your engineer was polite and very professional in his manner and work ethic. I have no problem in recommending your company to others
Very polite staff within the Hartlepool branch, not only did they keep me updated with the progress and were happy enough to have a conversation whilst i waited but also offered me a cup of coffee on the cold morning. This just shows they went above and beyond and provided excellent customer service.
Completely satisfied with the service from National windscreens. Helpful, friendly staff and good job done.
Quick, efficient service
Efficient, effective & friendly service provided from start to finish.
Very fast, efficient service. Great customer service from the team over the phone and even better from the man who came to complete the works. Cannot praise the service enough.
I have used this service twice in three weeks due to bad luck with stones being thrown up and breaking the windscreen both times the service was speedy polite and good customer service.
The technician was here spot on time he was very polite and did a professional job and he left the car spotless, I was very pleased than you.
Good service and communication
Very good all round from the first call to the technician turning up and repairing the screen. The technician was very polite and was a pleasure to meet. Many thanks.
Excellent service. Couldn’t repair the chip, so technician called through and booked me in for 2 days later. Lovely team, I had to wait for the car, they kept me well hydrated with tea!
We attended the Exeter Centre at a prearranged time and we impressed by the efficiency of all the staff we met. We were shown that the vehicle was checked before work was carried out and given a completion time. On arriving back at that time the vehicle was ready and waiting for collection.
All staff that I had contact with on the phone and in the branch were very friendly, polite and helpful. I was impressed with the timescale that they could replace the windscreen, only having to wait a few days.
They phoned to say they were coming and arrived as promised. Got the old windscreen out and put the new one in. All very polite and job well done. We even got a comment with thanks for their cuppa.
The response to my claim was swift and the technician arrived right at the start of the appointment slot and the service was extremely professional
Very quick response time. I wasn't sure if the chip could be repaired so they agreed to check before ordering a screen and this was done the same day. They kept me updated about the progress of the replacement and were always very polite when I phoned.
I thought the service was excellent. The gentleman I spoke to on the phone was lovely and I didn't have to listen to any annoying music waiting to get through. The technicians arrived on time and completed the work very quickly and were very friendly. It felt like I was dealing with my local garage. Brilliant service.
I found the company to be professional and efficient. The technician was polite and chatty and happy for me to watch the procedure.
The two technicians were polite, helpful and did an amazing job! Very happy with their customer service and how they done the work.
The technician was very friendly polite and good at his job not only that he was fast and answered any questions I had
Can't fault the service I received. Following my initial enquiry I was called back quickly and a technician was scheduled to visit me the very next day. He arrived at the time that was promised too.
Quick service phoned Thursday in on Monday and done in 2 and half hours with great customer care.
Service was quick and hassle free, the engineer was polite and professional
Very friendly, efficient (rapidly overcame a few difficulties) fitters. Excellent job.
The whole job from the start to finish was carried with efficiency.
Everyone from first contact to last were very helpful and knowledgeable. The technician was really good, put me at ease from the beginning
They made me very welcome while my windscreen was repaired, allowing me to work in their office and making me a good cup of tea!
A friendly and efficient service. Had explained a limited time slot and despite rather poor weather the job was done. Good communication
I had my driver door glass smashed at 13.00. All done and replaced by about 15.00!Everyone made the process very easy and the technician was lovely and worked in the rain and did a brilliant job. Thank you
Great service, very professional and polite
Extremely professional service from all departments. The technician went above his call of duty to change my windscreen.
The technician was prompt, polite, quick about his work without rushing and extremely good at explaining what was happening and the choices I had to make. He was also meticulous about keeping his work area tidy.
Did what it said on the tin. Screen broken, screen repaired, satisfied customer. Many thanks
My call was handled politely and professionally. I was told that I would be called back and I was. The technician phoned to check an estimated arrival time at my house to do the repair. The technician was efficient and extremely pleasant. The work was done in exactly the time that he said.
Everything went well from contact to finish. The technician was so good I didn’t even know was there, then gave me sound advice before he went. Great job.
Excellent customer service and attention to detail from both the office and technicians.
National Windscreens is a registered company in England & Wales
Registered Number 1612587 VAT Number 322 1657 86
Calls may be recorded & monitored for training and quality purposes.
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