National Windscreens Customer Reviews

I am extremely impressed with the whole process from start to finish and especially impressed with the technicians professional attitude and his expertise in replacing the windscreen of my BMW 5 series.

I had great and polite customer service from Call Centre to Technician. The operative I spoke to was the most helpful person I’ve spoken to in customer service, in a long time. Very knowledgeable and friendly.

Excellent service from start to finish.

Carl in Banbury was very helpful, happy to talk and provided excellent customer service . His team were friendly and I would definitely use that branch again.

Happy with the service and very polite professional member of your staff made it worthy of a 10.

From the moment I rang until the technician left my vehicle, it was good service all the way.

Very prompt and professional service. The technicians who fitted my screen very knowledgeable and treated my 14 year old car like a brand new one. They gave me reassurance if they’re any problems, they will gladly return.

Great guys, very professional! 5 stars.

Very courteous and did an excellent job.

Excellent service - windscreen replaced on the drive in the timescale specified. Technician competent and polite at all times.

Excellent service. Very quick.

Amazing service every step of the way!

Great service from start to finish and was kept up to date on progress of glass delivery and installation time, thank you!

Excellent service throughout!

Very easy process starting with the phone call right to windscreen being replaced.

Very professional service carried out by a friendly technician. I was guided on what was being done and was made to feel welcome. Brilliant.

The technician was absolutely professional, hardworking and polite. Nothing was too much trouble. Even though the weather was awful, he persisted and got the job done. Thank you!

The windscreen was replaced correctly, on time and the vehicle was left spotlessly clean.

Very good service with great communication.

Technicians were both polite and efficient. Did a great job quickly.

I was pleased that my window screen was fixed so quick and no hassle, all concerned were very helpful and polite.

Everything was marvellous. No stress, no worries, everything completed in a competent, professional and polite manner. Well done.

I was %100 happy the service.

The service I received was exceptional. I called the Crawley office explaining my predicament and the technician went beyond what I see as normal to obtain a side window for me that was fitted by a great techncian, out of hours at 7 pm. Great service.

Perfect service.

Lovely technician who made sure to let me know exactly what was going on and clear instructions for aftercare. Very polite and friendly.

Excellent service.

The technician who came to replace my windscreen were very polite and my window screen was fitted perfectly.

Excellent and friendly service.

The technician did an excellent job. He was very courteous and took a lot of trouble and skill to do a great repair

Very professional and polite service, technician explained how long it would take and how long I would have to wait until driving. The work carried out speedily and no leaks but technician explained there was a chance but that it was only 1 in 100 that it would happen to mine. Very polite and friendly person. All in all couldn`t ask for a better service.

Easy, straight forward and polite service.

Very polite technician and an excellent job done. I definitely would recommend.

Your technician was professional, polite and knew what he was doing. He fixed my windscreen quickly and without issue.

Perfect service

Excellent service from friendly and helpful staff, making the whole process painless.

No faults, perfect experience.

I was very pleased with all aspects of the work.

Absolutely amazed how quick and reliable National Windscreens were, from first telephone call, appointment arranged and glass fitted. Thank you National Windscreens for what started as a disaster that day and ended in just two days being repaired and set to go.

Faultless service

A very quick and professional service.

I was extremely impressed by the way my call for help was answered. My car had been broken into and the window smashed. Two technicians arrived and they had travelled a considerable journey. This was 11pm but they removed the broken glass and installed a temporary window. The technicians that came to replace the window were polite and efficient. I was impressed with the speedy service especially as it was the day before Christmas. Thank you.

Very happy with level of service and politeness of technician.

From the start to finish, everything was done in a professional manner, no messing about, job done to a high standard and very easy for me at this end on how to provide the information that you needed to do the job, very pleased

Prompt service, polite friendly and easy to use.

Technician was friendly, polite and did a great job fixing windscreen.

The whole experience from start to finish was very prompt and professional.

Excellent service, the work was carried out in a professional manner. The two technicians were very polite and courteous. They were a credit to the company.

The technician who fixed my windscreen was lovely, polite, friendly, quick and was professional.

Easy from initial contact to fitting.

Excellent service, prompt and the woman on the phone who called to book the appointment was lovely. The man who changed the windscreen was also very helpful and professional.

Brilliant customer service, making the process so easy. Thank you for an excellent service!

Super easy to get done, the technician was super helpful and got the job done in no time at all.

Informative and professional - friendly customer care and prompt resolution, highly recommend.

The technician was very polite and explained everything. 10/10 for service.

The technician was helpful and fitted the window very quickly, he gave advice on what to do next and helped to put all my things back in the vehicle, this all helped to make the situation less stressful when I was away from home with a 2 year old, thank you!

Very helpful and efficient. Appreciated the fact that the vehicle was clean and tidy after the replacement. Took the time to ensure the wiper blades were set just right. Dropped off and collected at nearby shopping centre while the work was being carried out. I would recommend to friends.

Faultless from start to finish.

Excellent service from start to finish, minimum hassle and very nice friendly technician. Confident he was doing, good job.

Rear screen cracked, after I turned on the demister for the first time in my new car. Peugeot couldn`t do anything until 10th January. Your guys had it replaced by 4pm the same day. Top marks for saving me hassle at Christmas time.

The technician was a very nice polite and helpful man. He did a very professional job in replacing my windscreen. The service was excellent as National Windscreens came the next day after I telephoned them late afternoon. Thank you for your efficiency.

Service was fantastic and efficient. Would highly recommend.

What can I say? Great service, the technicians were pleasant and helpful. They have done a great job.

Totally impressed and satisfied with the speed and level of service.

A very good service.

Excellent service all round.

Quick and excellent service.

Fast, efficient and professional service. I would thoroughly recommend.

Perfect service from start to finish. The technicians were really great at customer interaction. A successful MOT before Christmas, thank you!

The whole process was handled efficiently, politely and professionally. A faultless service. Thank you.

I can’t fault the service or the professionalism of the technicians we dealt with. They were polite, courteous and had a sense of humour. We had to take our vehicle back as the pipe to the windscreen washer had come loose, they dealt with the problem and we were extremely happy. Top marks and special praise for the technicians at the Chesterfield depot.

Very professional from original call to confirm appointment. I was kept informed all the way through the process. The 2 technicians who replaced my windscreen were very courteous and completed the job promptly and without fuss. Highly recommended.

A good job was done on time.

Excellent service. I was kept informed as soon as the windscreen was sourced and it was booked in when it suited me. Staff were very polite and helpful.

Very good and prompt service. The technicians were very polite and professional, would recommend.

I couldn’t fault anything, it was quick service. The technician phoned when he was on his way and replaced the windscreen within 1 hour.

Both the technicians were brilliant.

Having my vehicle broken into was somewhat traumatic for my wife when she found it at 08.30am. To have a phone call from me a couple of hours later to say it was all sorted was a huge relief. Many many thanks

The service was excellent. The Manager kept me informed every step of the way. The staff were polite and helpful and the job was well done.

The service was first class. It was on time and on the ball – efficient, friendly, helpful ,fast and was honestly the best service I’ve had from anyone for years. National Windscreens wanted to get it done for my MOT, first class.

Every aspect of sorting out my broken window was handled professionally. I was particularly impressed with the technician.

Brilliant overall service.

Good service throughout/

My car window had been vandalised and the efficient, professional service you provided made the whole experience a lot easier.

Excellent service. Phoned in the morning, windscreen was repaired that afternoon. Very friendly staff.

The service was faultless.

First class service from the technician with a complex install on a car with HUD, Surround Cameras, Adaptive Cruise and Smart lighting. It does not get more difficult and you guys nailed it! Brilliant!!

Professional approach.

Simple and effective what more could I ask for!

The technician was helpful, gave good advice, was efficient, and carried out efficient clean work in a minimum of time. Everyone I dealt with, including your Office staff, were helpful, efficient and professional. Thank you..

Excellent service, friendly and very polite staff and did what they said they would do within the timeframe given

First class service.

A very helpful and professional technician.

Flawless execution of service.

Due to the weather I was telephoned and asked if I was able to come to the garage. The two technicians were very polite, friendly and completed the job very efficiently.

I could not fault the service in any way at all. I had arranged for a home visit but telephoned in case the weather was bad and as this proved to be the case, it was arranged that I would drive to the branch which I was more than happy to do. All was handled professionally.

First class service.

It was an effortless procedure. From the first call to the repair, everything was quick and efficient. We`re very impressed.

Excellent and professional service.

Could not fault the service received.

He was very polite, even calling on route to say he would be with me soon. Really nice person and great customer service from start to finish.

Excellent service and Gary at the branch was very polite and helpful.

The service was excellent.

Quick and easy to arrange. The technician who did the work was excellent and a credit to you. Very efficient and tidy workmanship.

The Call Centre staff were very friendly and helpful and the technician was too. He fitted the screen with no fuss. All in all, an excellent service.

Very speedy service. Catered to my needs above and beyond. I was booked to go away when I had my vehicle broken into. National windscreens allowed me to leave my car with them to repair whilst I took my trip and picked the vehicle up on return. Overall, fantastic and quick service. Thank you National Windscreens Middlesbrough.

Very helpful, polite staff. Would recommend you as I was over the moon with the service across the board.

We were extremely impressed with everything and already recommending you.

I couldn`t fault the service.

Couldn’t have had a better experience. The technician was very friendly and polite and I would recommend National Windscreens to anyone.

A very well organised and helpful system!! I really wish all companies could be so accommodating, thank you.

Very professional would use and recommend.

10 out of 10.

The technician was tidy and very competent. He went through verbally all the actions required to complete the job. He was also polite and well mannered.

Impressed with the service I received.

These guys are terrific, nothing is a bother for them!

Everything ran very smoothly. The technician who come out to fix the chip was brilliant and the lady over the phone was great. Would highly recommend. Thank you so much!

I thought the service was excellent from making the phone call to receiving the windscreen. I am extremely happy with the service I received. So polite and friendly. Thank you.

Extremely pleased with the speed of the repair. Next day service. Thank you.

The technician was wonderful. Very accommodating, polite, and super funny. He was extremely quick, lovely and professional.

Very pleased with service. Very efficient and trouble free.

Got seen to quite quickly and efficiently. The staff were very polite and kept me updated on the job they were doing.

Great communication throughout. Friendly and knowledgeable engineer.

A job well done and the technician was very professional and polite.

Excellent service, very nice and polite, very quick! Would highly recommend!

Lee was fantastic, he was friendly, polite and knowledgeable. He did a fantastic job despite terrible weather. He`s a credit to your team.

The call-out service responded quickly to our request for assistance and promptly fitted crash wrapped to weatherproof the vehicle. When it came to fitting the actual glass the technician, Roy, was extremely helpful in organising his visit to make the repair and completed the job with minimum fuss. Great job! Many thanks.

I was very pleased with the overall service.

Amazing service. Technician arrived within an hour after speaking to lovely lady in the local branch who rang within minutes of me posting the online request form. This was 3 days quicker than the website said possible. Very polite, friendly service from both the technician and the lady at the local centre. Very happy indeed and would definitely recommend our local branch to everyone.

Very reliable and I would highly recommend. Everyone was very friendly. Hope to deal with again. Thank you guys!

Very satisfied with the technician and the work carried out on my vehicle.

Happy with the way it was done from start to finish.

National Windscreens went out of their way to source my rear window as I was off on holiday to France at the time. So very helpful.

Great service, friendly company and did what they said they would do in a timely manner. Would highly recommend this company.

Just all round good service.

The technicians are so polite and friendly. They made me feel so assured it would be sorted quickly. They were really good. They kept me in touch - down to phoning saying they were 3 minutes away. How good is that?

I couldn’t fault any of the people I spoke to on the phone or the two technicians who replaced my windscreen, they were all very polite and professional.

The technician collected our vehicle and took it to his workshop some ten miles away, as we were unable to. It was raining quite hard and we didn`t have cover for him to change the windscreen. In what seemed no time at all, he returned our vehicle. No mess, no fuss, no complaints at all; just exceptional service. Well Done! Will most definitely recommend National Windscreens.

Perfect repair.

The screen technician was very punctual, polite, and knowledgeable. He explained what he was going to do and did his job very professionally. He is a credit to your organisation.

Utterly superb service from the Weston-Super-Mare Team. They came out when they should have finished for the day. I can’t praise them highly enough for their professionalism and kindness. The branch are a credit to the company.

My windscreen was replaced in a quick and efficient manner. Highly recommended.

The two members of staff kept me fully informed of how long job would take, they were extremely fast and completed the job to satisfaction. They were very polite and professional. Very happy.

Diligent, exact time for collection, friendly and informative throughout the whole transaction. Frankly how business and service should be conducted.

Aylesbury National Windscreens made a good impression from the initial phone call to arrange a time a date to completing the work. The gentleman on the phone was very friendly and helpful and on the day of the windscreen being replaced the two technicians again were very friendly and polite. I would strongly recommend the Aylesbury team. Quick, efficient and helpful.

Just the way everything was handled from the initial call to the technician who arrived. All polite and professional.

I was very pleased with the way the replacement windscreen was handled between the insurance company and National Windscreens.

The work was done very professionally, and the technician did a fantastic job.

Brilliant service from start to finish. Absolutely no faults and would certainly recommend and use again.

Couldn`t fault the service. The technician even came to my place of work.

Faultless service.

Very happy at the speed and efficiency of your staff and the work carried out.

Fantastic service all round, can`t fault it!

He was very polite also his work was carried in a very clean and professional manner. I was more than pleased.

The technician was very friendly, helpful, efficient and professional. The service could not have been better.

Excellent service and great job done with a smile.

The service that I received from the beginning to the end was outstanding, fast and very professional. Nothing negative can be said about the service at all. Thank you very much.

The job was completed in a professional manner and was done without any hassle to me, very polite guys.

Very good communication, very polite and an excellent service provided.

Excellent all round service. Both the technicians who did my windscreen were very professional and very polite. Very happy with job.

Excellent service. All involved were excellent and the man who replaced my windscreen was very polite and did a great job.

Absolutely lovely technician! Arrived early in fact for the timeslot, was polite and professional, asset to your company! Really happy with my windscreen too!

Technician arrived in the agreed time, he was very professional and polite. We had a general chat whilst he was repairing my windscreen, nice guy all in all. His work was good and he was tidy, explained what he was doing.

The young man who came out to replace my window was brilliant, there was an awful mess of broken glass which seemed to have got everywhere. He managed to clear it all up completely and then quickly replaced the window.

I was totally amazed the speed of everything from firstly contacting my insurance company to having a windscreen fitted. It’s my first windscreen replacement in 36 years driving and was even impressed that you come to me! Well done.

I was extremely satisfied by the service I received, the technician was very informative and I was reassured by this.

The technician who came was very professional and did an excellent job, cleaned windscreen and it was excellent service.

A stressful experience was made stress free.

Extremely efficient, pleasant and polite. The replacement was carried out quickly with no hassle. Aftercare instructions clearly given. Couldn`t be better.

Excellent service and very prompt appointments.

Everything went smoothly, can’t ask for anything more.

The technician really went out of his way to get to me when the conditions were so bad, and he was really professional and proficient.

The technician was friendly, a problem solver, happy to help. I was actually going to write to you to inform you that you are probably one of the best companies I have had to deal with in a very long time. From the initial phone call to the final install, your company were user friendly and offered me a super-efficient service.

It was a great and efficient service done in a great, acceptable time.

Very quick and easy to get fixed. All staff I dealt with were very efficient and friendly.

Nice quick service and a friendly technician.

Very pleased, dealt with in a professional but also friendly manner.

I am very pleased with the windscreen repair. The process was very easy from the first call to the Call Centre, contact from the Huddersfield and subsequent call from the technician to advise on appointment time. The technician was very polite and hard working. Many thanks to all.

I recently sustained an ankle injury and was unable to move my car, change location due to weather and generally get about. The guys who attended made all efforts to help me by moving the car, carrying out the work and returning it to me in a super-fast time scale. Could not recommend any more, highly impressed by their skills and customer service. Very satisfied.

Polite, professional, clean and careful workmanship within a short time of first contact.

From initial contact to the last minute with the technician - I witnessed happy to help and polite manners. The technician was friendly and explained everything so I knew what was happening. Very positive experience, my technician was lovely.

Brilliant technicians that got the job done! Brilliant service all round. Thank you very much.

I was extremely satisfied with the service.

Great service from start to finish, managed to get a Saturday appointment with only 24 hours’ notice as well which was great! The work carried was completed very professionally. I highly recommend this company.

Excellent service.

Excellent service, thank you. The technician was very polite and helpful. A real credit to your organisation!

The technicians were excellent. They were so nice that they wouldn't even accept my tip! Thank you Carlisle.

I was very impressed with the whole experience from my initial phone call to when the work was carried out. I would definitely recommend to other people

Brad and his team were amazing and helpful.

Excellent professional service - with a smile!!

It was a very quick professional service, no fuss and the technician cleaned up after themselves.

Everything was perfect.

Everything was easy and no complications.

The technician was very polite, everything handled in a very professional manner and he found a viable solution when the rubber trim broke after some of it was glued down by a previous repairer.

Everything was handled very efficiently, cheerfully and politely.

Excellent friendly service. A skilled technician who knew their job. I would definitely use again.

Polite, friendly and very clean and efficient service.

The technician was very polite and helpful. He talked through in detail what he had to do. A very professional and helpful person.

Very good service throughout, technician was perfect, an example to your company.

It was a pleasure to be there.