National Windscreens Customer Reviews

The two members of staff kept me fully informed of how long job would take, they were extremely fast and completed the job to satisfaction. They were very polite and professional. Very happy.

Everyone involved from start to finish were polite and helpful.

Diligent, exact time for collection, friendly and informative throughout the whole transaction. Frankly how business and service should be conducted.

Aylesbury National Windscreens made a good impression from the initial phone call to arrange a time a date to completing the work. The gentleman on the phone was very friendly and helpful and on the day of the windscreen being replaced the two technicians again were very friendly and polite. I would strongly recommend the Aylesbury team. Quick, efficient and helpful.

Just the way everything was handled from the initial call to the technician who arrived. All polite and professional.

I was very pleased with the way the replacement windscreen was handled between the insurance company and National Windscreens.

The work was done very professionally, and the technician did a fantastic job.

Brilliant service from start to finish. Absolutely no faults and would certainly recommend and use again.

Faultless service.

First class service provided from start to finish from the National Windscreens help desk to the mobile Technician who came to undertake the repair.

Very happy at the speed and efficiency of your staff and the work carried out.

Fantastic service all round, can`t fault it!

He was very polite also his work was carried in a very clean and professional manner. I was more than pleased.

The technician was very friendly, helpful, efficient and professional. The service could not have been better.

Excellent service and great job done with a smile.

The service that I received from the beginning to the end was outstanding, fast and very professional. Nothing negative can be said about the service at all. Thank you very much.

Couldn`t fault the service. The technician even came to my place of work.

The job was completed in a professional manner and was done without any hassle to me, very polite guys.

Very good communication, very polite and an excellent service provided.

Very professional service, the operative was very polite and smart. The vehicle was returned in a very clean condition. Who wouldn’t score your service highly?

Everything was straight forward and the job was carried out in an excellent manner.

The service was excellent and the technician was very knowledgeable. He was also nice to deal with.

Excellent service and your engineer was professional and friendly.

The work carried out was to a high standard the technician was polite and friendly and arrived on time as pre-arranged.

Brilliant service and the technician was very professional and helpful.

Very professional service. The technician was knowledgeable and courteous.

Your team responded very quickly to replace the screen and the technician arrived on time. Perfect service.

Very professional and polite service.

Very professional company.

Excellent service from start to finish.

I wouldn’t dream about better service! I was more than impressed! Was a rainy and windy day, the technician came at 9:00 and collected my car and before I know my car was parked in great shape! Thank you Ethel best service I have ever experienced!!!

I wanted to leave some feedback about the excellent service that I had last weekend from Graham and team at National windscreens at the Brighton and Hove centre at St. Josephs Business Park. My rear windscreen was smashed on Friday evening and Graham came to my rescue by waiting for me to get to Hove until nearly half past eight in the evening, so that my vehicle would be secure until fixed. This was really beyond the call of duty.

Excellent all round service.

I was very impressed with how quickly I had a new windscreen. A day after the incident. The two technicians were very polite and didn`t make any mess in my car, if anything they actually made it cleaner.

Service was very good. Person at the Call Centre was amazing. Just solely on his performance I would have given a 10. The fitter was very good also. Would highly recommend National Windscreens to anyone.

Very friendly, upbeat and reassuring. I even commented to my colleagues how impressed I was.

I am very pleased with the fitment process and the speed the company worked at to sort a problem. The technician was brilliant.

The technician was friendly and prompt. He completed the work with no problems.

I was very impressed with the whole experience from my initial phone call to when the work was carried out. I would definitely recommend to other people

The whole process from start to finish was first class. Also the glass is of very good quality too. Thank you Birmingham Branch.

Excellent customer service and experience. I`ve used National Windscreens previously and yet again I’m impressed.

Excellent professional service - with a smile!!

Totally perfect service from speed to quality.

I phoned one day and appointment made for next day. I was kept informed by the technician about when he would be arriving. Excellent customer service.

From start to finish the customer service was excellent. The call handler was polite, professional and courteous. The engineer telephoned to advise timeline and was on time. He was professional, carrying out an initial inspection and demonstrated work carried out with ongoing advice. The payment process was fast and efficient. Extremely pleased with the service and will definitely recommend and return should the need arise.

Excellent service all around.

No problems at all, brilliant service!

The whole process was conducted in a professional manner and your technician arrived on time, was courteous and cheerful and carried out the works in an efficient and tidy manner.

Excellent and reliable service service. Great post work brief too.

I took my vehicle to your depot my and I was given a lift home. After this, my vehicle was delivered to my home when finished. Excellent customer service, well done! 10/10.

The team from the Aylesbury depot arrived early and could not have been more courteous and professional. Please pass on my thanks to them and I would certainly recommend them to anyone.

Very pleased with the service. Prompt, told exactly when he would visit. The technician explained all that he would do. Very satisfied and would definitely recommend your service.

Easy to do business with having been dealt with very efficiently at the Call Centre and then calling back within 10 minutes to have a technician attend the next day. Andy, the technician, was extremely pleasant arriving earlier the expected. He explained everything he had done and left my vehicle very clean and tidy - well done National Windscreens and thank you.

Technician completed an excellent job within the time scale I was given.

The technician was very polite, everything handled in a very professional manner and he found a viable solution when the rubber trim broke after some of it was glued down by a previous repairer.

Polite, friendly and very clean and efficient service.

Everything was handled very efficiently, cheerfully and politely.

Excellent friendly service. A skilled technician who knew their job. I would definitely use again.

Cannot fault the service at all. The technician arrived on time and extremely professional.

Everything was easy and no complications.

Completely satisfied with the service. The technician was extremely polite and professional.

Very polite on the phone and the engineer was very knowledgeable, and extremely fast and polite.

The technicians were very polite and professional.

Professional through and through, would highly recommend.

The technician was very polite and helpful. He talked through in detail what he had to do. A very professional and helpful person.

Very good service throughout, technician was perfect, an example to your company.

Great, all the people I spoke to were really helpful and helped to sort the job in a small timescale.

The technician was prompt, polite and explained everything that would happen during the procedure, including problems that may occur. The result of the repair was perfect. Thank you also to the customer service who were very helpful making the appointment.

It was a very quick professional service, no fuss and the technician cleaned up after themselves.

Everything was perfect.

A quick and reliable service.

Extremely professional and quick service

The guys at the Banbury branch were friendly, helpful and professional. Many thanks!!

From my call to completion everyone was professional. The technician called to say he was on his way and replaced my windscreen in no time

Every step was simple and the staff were very polite, helpful and everything went according to plan. Very impressed.

Everyone very helpful. The technician was really trustworthy and helpful. Sounds straightforward but not too many people as reliable and friendly!

The technician who came to do my windscreen was on time, they were 100%. I would use National Windscreens again, thank you.

Very polite and approachable technician. Fully informed me of what was going on. Excellent!

Excellent service from start to finish

Fantastic service

Very professional approach, very efficient, friendly and really quick at carrying out the work. They kept me informed and had excellent advice on after care. Thank you.

The technicians were very good and certainly knew their job. Only took about an hour on which was a rather difficult screen to replace. Excellent job, well done and thanks.

I was very pleased with the service I received from both people on the phone and the two technicians who arrived to replace my windscreen. They were really friendly and the whole thing was handled really professionally.

The young man that came at the time arranged was very helpful and friendly and did a good job in a very professional manner.

This was my first smashed windscreen and person at the Call Centre was extremely helpful. The technician was fantastic and very knowledgeable. I have no problem at all in recommending this company to family and friends.

Both technicians were a credit to National Windscreens. Both of the technicians went out of their way to ask if had any questions about the work. The job was completed in the time they specified it would take, they worked methodically and were clean and tidy. I asked their names so that they would get the credit for the excellent job done.

The service and communication was faultless and was exceptionally satisfied.

I was treated in a friendly and professional manner, even supplied with coffee. A+++ service. Thankyou

Service was very good. I had a call back on the branch on a Saturday, which I wasn`t expecting. I was able to book in a convenient time and check on the day a more specific time. Technician was very good! Overall very good experience.

Prompt service, very polite friendly man who fitted the screen. From the call to the Call Centre to fitting the experience was less than 24 hours, thank you.

The technician was excellent, she explained everything very well and did a super job. She was very polite and efficient.

My original call was handled politely and professionally and the technician was extremely professional and friendly and did an excellent job, so no complaints!

Rear windscreen shattered on last day of holiday in Cornwall but no replacement in Cornwall. Stopping over at Salisbury overnight so kindly waited till we arrived 4 hours later at the hotel. It was a Bank holiday weekend and National Windscreens were excellent in their efforts to find a replacement and then wait for my arrival. Thank you so much for fantastic customer service and support.

I was very happy with the work done and the people that carry out the job were polite and friendly.

Excellent and efficient service.

I was very pleased as I’d originally ordered a full windscreen as the crack was about 3cm, as indicated on the website. The technician came and said it just needed repairing, which saved some money. The repair was undertaken quickly and at my place of work which was really convenient. Thankyou.

I was extremely satisfied with the service.

Technician was extremely professional and the replacement was carried out very quickly including removing broken glass.

From the first call I made it was easy and dealt with very professional. I would also like to mention that the technician was great and is a credit to your company. He is very professional and well-mannered, he took care removing parts from my vehicle and replaced all without any damage. Thank you.

The attending technician was polite, very competent, and efficient. He made sure all pieces of broken glass were removed before and then after the work without my needing to say anything..

I found the whole process extremely swift and easy, a professional service from start to finish. Thank you.

Quick and easy service from the guys at the Southampton branch, highly professional work carried out to ensure the windscreen was replaced correctly, leaving no external damage. The customer service aspect was seamless, very approachable and attentive.

Excellent service by the technician, friendly and courteous.

Because you provided good communication, friendly yet professional service and a satisfactory conclusion to the end job.

Very friendly and competent staff (both on the phone and in person) and window was replaced quickly.

Very pleased with service and knowledge.

The technician that came to do my windscreen is a credit to your company he was proficient in his work, communication and timing. A bonus for him is well deserved! Thank you and I will defiantly be using you again and passing your details on to friends and family!

Couldn`t be happier with the service received. The operative was brilliant in explaining things so I had no worries or concerns.

The technician came ahead of the agreed time and completed the work in installing a new windscreen very quickly. He was very cheerful and polite. Therefore I would certainly recommend National Windscreens to anyone.

National Windscreens come to our Royal Mail site and are always within the agreed timescale and do a great job.

I was completely satisfied with the service I received. Communication was good and the technician was friendly and professional.

Great service. The branch fitted us in the same day and as well as replacing our windscreen they also repaired our interior light that was not attached to the windscreen. They went above and beyond.

Extremely helpful, had to attend hospital with my pregnant wife so rang to rearrange but the technician fitted the windscreen the same day as it was booked, without us there. Very much appreciated!! We had a follow up phone call and was asked if my wife was okay, which was appreciated too! Thank you.

Excellent service and friendly staff.

The whole process was explained to me throughout. The Torquay branch then text to arrange a time, the technician arrived, was very helpful, friendly, professional and explained all my questions.

Great professional service, technician worked with great care and attention to surrounding cars. Thank you.

Couldn’t have wished for a better service.

Some of the best service that I have had in ages. The gentleman at the local depot went out of his way to get my problems resolved. I was very pleased.

Technician was very friendly and talked me through the process of replacing my glass. He is quick and efficient and ensured me that he gave my car a really good hoover to clean the glass. The whole process was made really easy and simple considering it was a stressful time having the glass smashed on my car. Thanks.

Very polite and professional service with explanations while processing the windscreen replacement, which is extremely helpful for someone like who is interested in all aspects of life.

The technicians were very polite, professional and helpful. Many thanks for the service.

Both technicians were excellent. They were professional, totally knowledgeable and practically experienced. A credit to your company.

Brad and his team were amazing and helpful.

The technicians were excellent. They were so nice that they wouldn't even accept my tip! Thank you Carlisle.

Service was very well handled from start to finish.

From initial contact to the last minute with the technician I witnessed happy to help and polite manners. The technician was friendly and explained everything so I knew what was happening. Very positive experience, my technician was lovely.

Your technician was friendly and very efficient. He was smartly dressed, his van was clean and tidy inside and out. He explained the work he had carried out clearly. Very professional indeed and superb customer service which is becoming a rarity these days. I would recommend very highly.

Very pleased with the speed and efficiency. Fantastic guy came and fixed my screen.

Excellent service, they were on time and explained everything to me thoroughly.

Top quality class act, customer service skills are excellent and really good feedback on state of surface under the windscreen (shown photograph and the treatment they had put on it) I was told it would be ready for collection at 11:00 and it was, most impressed and satisfied, thank you Chester branch.

Excellent experience from start to finish, could not have been better.

Great service, easy to deal with. It didn`t disrupt my day. I was at work and the technician completed the repair without causing me any hassle.

Very friendly and professional. I would 100% recommend and use again.

I was very impressed with the service. The technician was very professional and friendly and accommodating.

First class service.

Not only was the process quick and seamless but everyone I came into contact with was a pleasure to deal with. I would like to make a special mention to the gentleman who fitted the windscreen, as he went above and beyond by refitting my dash cam and left it in a far better state than it was when he found it, with all cables hidden away! I was really blown away when I got in the car again, thank you National Windscreens!

Fantastic service from start to finish. The technician was very professional. He did an excellent job to a very high standard.

Excellent service, thank you. The technician was very polite and helpful. A real credit to your organisation!

The technicians who came to do the job are amazing and a credit to the Dartford branch and your company. Please pass on my commendation.

I had no problems what so ever. The windscreen was changed and the technicians were excellent. Great service, thank you.

The whole process from reporting the cracked windscreen to the final fitting was done quickly and efficiently. Every detail was made clear, including the information that was required to be on hand.

Everything was first class, the Call Centre handler and the man who fitted the windscreen was very prompt and professional. I will certainly recommend National Windscreens.

Impressed by the professionalism, courtesy and determination to do a good job.

Everything was first class, the Call Centre handler and the man who fitted the windscreen was very prompt and professional. I will certainly recommend National Windscreens.

I was made to feel welcome when I arrived and informed throughout.

Fabulous and polite service

It was a pleasure to be there.

Very good service.

Brilliant service. Very polite engineer and very professional. I would use National Windscreens again. Great job!

Excellent service from the point of submitting my claim to my insurers. National windscreen contacted me immediately to arrange for the replacement windscreen. The technician contacted me on the day with 4 hour window slot and he arrived within minutes of the start time. The technician presented himself in a polite and pleasant manner. He completed the work within the time stated and to a high standard. I would definitely recommend National Windscreens.

Excellent service.

My problem was dealt with in a quick, efficient and professional manner.

I contacted National Windscreens through the website and I was called back promptly to confirm the appointment. The technician contacted me when he was leaving his previous job to confirm the arrival time. He was polite, efficient and explained what he was doing. He left the windscreen clean. All in all an excellent service.

Everything worked in an efficient manner and the repair was completed with a minimum fuss.

From start to finish everything was arranged so easily and done right on time and everyone we dealt with was very friendly.

The technician was very helpful and accommodating. I found his approach extremely approachable and professional. First class customer service.

Excellent, fast and friendly service.

Excellent team at your Gloucester branch. A real treasure to the company. They deserve recognition for their professionalism and for bending over backwards to accommodate their customers.

The call was handled promptly, and the appointment was booked around my convenience. The technician who came to replace the windscreen was amazing, even though the first replacement screen was cracked , he found another one, picked it and got the job done.

Staff at the depot in Halesowen were fantastic and helpful, would recommend them to everyone.

First time I have ever had to have a windscreen replaced and all of the worry was taken away from me. An excellent service and the technicians were extremely helpful.

Great staff from start to finish. Professional and friendly throughout. Thank you very much.

Your service was prompt, the technician arrived on time, he proceeded with the replacement immediately and had a friendly manner. He cleaned up afterwards and fully explained how I should `treat` the windscreen over the next 24hours or so. A first class employee in my view.

Your technician was professional and cheerful and did an excellent job, very pleased.

Friendly and knowledgeable technicians who took great care of my vehicle and fitted the correct standard of windscreen. The car vehicle left clean and tidy after completion of the work.

Great service from start to finish, managed to get a Saturday appointment with only 24 hours’ notice as well which was great! The work carried was completed very professionally. I highly recommend this company.

The technicians who arrived were on time and phoned to say they were on their way. They were friendly, efficient and polite. The replacement screen was done in the time they said, and I rated them both ten out of ten, very satisfied would certainly recommend the technicians and National Windscreens.

The technician explained everything to me, and completed the work efficiently.

I am very pleased with the windscreen repair. The process was very easy from the first call to the Call Centre, contact from the Huddersfield and subsequent call from the technician to advise on appointment time. The technician was very polite and hard working. Many thanks to all.

The technician was amazing. He was friendly, open and really efficient. He explained what he did and any issues I might have. The fact he was honest as well as efficient was really nice.

Due to the exceptional level of service from start to finish I would highly recommend National Windscreens.

I recently sustained an ankle injury and was unable to move my car, change location due to weather and generally get about. The guys who attended made all efforts to help me by moving the car, carrying out the work and returning it to me in a super-fast time scale. Could not recommend any more, highly impressed by their skills and customer service. Very satisfied.

Polite, professional, clean and careful workmanship within a short time of first contact.

Well organised and a good clean tidy job.

From initial contact to the last minute with the technician - I witnessed happy to help and polite manners. The technician was friendly and explained everything so I knew what was happening. Very positive experience, my technician was lovely.

The service was efficient and very professional.

Brilliant technicians that got the job done! Brilliant service all round. Thank you very much.

The technician replaced my screen at the depot at short notice. It was a special screen that he located overnight and fitted next morning . He and the service were excellent.

The staff at the branch were a credit to National Windscreens.

The two technicians that dealt with my repairs phoned me in the morning told me when they were arriving and did so on time were very polite and cheerfully did the job in a good amount of time. They cleaned up after themselves. Great team to represent your company.

Service was simply excellent, got a bad stone and phoned our insursnce same afternoon, was instantly directed to you and then contacted by the Leeds branch within half an hour. By 10.30am next day our windscreen was repaired. Fantastic.

Technician was knowledgeable and genuinely interested in doing a good job. He explained what he was doing and why. I was in safe hands.

The staff at your call centre were very helpful and I got the appointment date through very quickly. The technician rang on the morning as promised as was there within the time he stated. He was very polite and an asset to your company.

Everybody I spoke to from the Call Centre right up to the technician was efficient, helpful and friendly. I received fantastic service and I could not recommend National Windscreen enough.

The technicians were very friendly, helpful, professional and efficient. Just perfect.

Service was excellent from start to finish.

Excellent service and great technician - polite, friendly and informative.

Nice technicians, they did the job quickly and professionally. They cleaned up after themselves. National Windscreens - well recommended.

Everything was extremely easy and your technician was very professional and a credit to himself and your company.

Your technicians ticked all your boxes, they arrived within the timescale and were polite and professional in their work.

In both cases of dealing with the Call Centre and the technician both were polite and professional.

Start to finish, you made a stressful situation so much easier. Your staff were all helpful, professional and really friendly.

I was completely satisfied with your service and the technician that attended. He gave me good advice and completed a great repair to my windscreen.

It only took a few days for my windscreen to be replaced and it was done to a high standard. The technician was professional and polite and got on with what needed to be done.

Brilliant service, absolutely faultless.

When I called your company turned up the next day to replace my windscreen. The person I spoke to on the telephone was very helpful and the two technicians that came to replace the windscreen very very efficient and friendly. Excellent service!

Fantastic service, I would not hesitate in recommending National Windscreens.

The whole team demonstrated perfection throughout without fault. I would personally like to commend and thank the team that conducted my windscreen replacement.

No complaints. Windscreen was replaced pretty quickly. Technician and Call Centre were both professional.

Call Centre gentleman was first class in his communication, the technicians were punctual, polite and professional. That rare thing of Great British service is alive and well at National Windscreens. I would happily recommend.