National Windscreens Customer Reviews

Great service very impressed with the service and the quality of the work. Thank you!

Great efficient and professional service

Very happy with the service a very clean and speedy replacement.

Appointment worked on time, staff were friendly, no issues, payment easy, job done as they say. Thank you

The Technician that came out to repair the chip was very polite when he phoned me to arrange a time to complete the repair. He completed a good job on the chip and was very professional with everything that he did! He is a credit to your company.

The technician was incredibly knowledgeable and professional, he is an asset to your company

The service I was given was excellent. The staff were very helpful and they kept to the specified timescale.

The repair was carried out very quickly after the chip was reported, the same day in fact, by a very polite and courteous technician, who carried out his work in a professional manner.

Everything was completed and done to a professional level and the technician was very helpful and polite. Will definitely recommend this company to anyone else as I could not be happier with the results.

Very professional, but friendly service, the technician was polite and friendly as were the people I spoke to at the Call Centre.

Very polite. Worked efficiently and clean. The young man that carried out the work is a credit to your company

Really super job, easy from start to finish, could not do better anywhere else. Great people great job, thank you.

Brilliant all round! Easy to arrange, your technician was on time, was extremely polite, knowledgeable and did an excellent job within the time he quoted. A great all round service - Thank you!

Very happy with service. Very prompt. Very fast service.

Excellent service throughout the process. Everyone I spoke to was kind and professional - made it all stress free. Thank you

The two technicians who attended my house were so friendly and helpful, I couldn’t have asked for better service!

The service was prompt and to a high standard. Communication was first class.

The technician told me what he was going to do and finished the job within 20 minutes, hassle free and it looks great.

Excellent service, everything explained clearly, car was ready when they said it would be.

Very professional and obviously skilled technicians who paid a great deal of attention to details (they even replaced a "parking permission" sticker on the new windscreen without being asked).

Your technician was very polite and a true craftsman qualities very hard to find nowadays.

Fantastic service. The Call Centre staff member that took my call was helpful and reassuring. (I was worried about driving with the crack and she was able to provide me with the relevant technical info). I'm really pleased with how quickly we were able to get an appointment, minimising down time with the crack. Also, the handling of payment and insurance was very smooth and easy. So from start to end, a seamless and easy transaction.

I found the team at National Windscreens to be very professional and friendly. This is why I gave them a top score.

I had just passed my MOT with the comment that my windscreen needed repair ASAP so I was a bit concerned that it may be a very expensive and complicated process involving finding time to take my car to a garage. Getting it done at home by your proficient and pleasant team was a big weight off my mind. Thanks to all involved.

From the initial contact with the Call Centre to the Technician arriving and fitting the new windscreen, I feel that everything was dealt with in the most professional of ways. I would not hesitate to recommend National Windscreens to anyone who (unfortunately) may need them.

Very good service. The technician told me what he was going to do and finished the job within 20 minutes, hassle free and it looks great.

The service was prompt and to a high standard. Communication was first class.

I attended the National Windscreens workshop in Hartlepool. I was welcomed and told how long the job would take, given directions to places I wished to go (I am unfamiliar with the area) and returned to find the job done on time and even stickers removed from the old glass and placed on the new.

Very pleasant and polite a pleasure to deal with, quick and efficient repair, very happy.

Two Technicians arrived to replace my glass, one was fully experienced and the other was a trainee. Both were very professional in every way and courteous as well.

The technicians arrived the same day and replaced my windscreen quickly and efficiently. They were friendly and helpful and cleaned up behind them. I was really pleased.

The technician & man who handled the paperwork etc couldn’t have been more helpful. Excellent service

I thought it would be a difficult job on a Maserati... all the Maserati forums warned of all sorts of problems... none of which transpired... the guys were prompt, polite and very professional.

The appointment day was very wet and windy. I was telephoned well before the time your technician was due and we arranged for me to take the car to your Tunbridge Wells branch. I arrived early but was dealt with immediately and the whole process was dealt with smoothly and professionally.

Very easy from start to finish. Kept informed of time etc. Technician was on time as advised and completed the job swiftly.

The 2 technicians who replaced my windscreen could not have been nicer. 2 very polite charming men who did a splendid job. Well done

An excellent piece of work and the two staff who came to my house were polite, courteous and good at their job.

From start to finish everyone involved from my initial call to the centre, the branch who contacted me to book my appointment and the technician who carried out the work were very polite, helpful and professional. Thank you.

Excellent service provided and calls to tell me what was happening. Your fitter was extremely polite and patient.

An excellent service was provided by your call centre and windscreen fitter. Even better that it was done at my house on a Sunday morning

Very professional the way things were handled and very prompt service. 10 out of 10 all round.

From the moment I first contacted you until the expert technician had finished fitting the new windscreen, I could not have been more impressed by the helpful and reassuring manner in which you dealt with the whole process.

The technician was polite and explained all that he was going to do to the windscreen. I was very pleased with the service.

The technician went the extra mile very happy with his service will recommend National Windscreens to anyone

Staff at national windscreen were able to accommodate my time slot request which did not cause any disruption to my meetings scheduled in my diary - thank you

Technicians were first class

Every aspect of the service was 10 out of 10.

This was a very professionally handled appointment with an enthusiastic and engaging technician, who carried out the work at our home to our complete satisfaction.

The guy was friendly, clean and efficient when replacing my windscreen. Arrived when expected and I couldn't have expected better service than what I got

The whole process from ringing the office to getting an appointment was excellent the staff very friendly and helpful. On the day the fitter turned up on time and did an excellent job.

I was really impressed by the service!

Technician was brilliant, waited for me to arrive home. Very polite, let my kids watch him.

Very professional and polite. Made me feel that everything was going to be done to a high standard and that my car was in safe hands.

Impressed with the work and courtesy shown

Although busy my call was handled very well, Julie was really helpful and when i couldn`t tell if a repair or replacement was needed asked a technician to call in between jobs, he immediately judged a repair and even did it on the spot! i was so relieved as i drive for a living and needed the car.

Dealing with National Windscreens was an absolute pleasure. Thank you very much indeed.

Excellent all round service with a smile.

Technician went the extra mile to ensure rubber sealing strip was seated correctly.

It was very straight forward to book the repair and the man who came to do the repair was very polite and did an excellent job.

Appointment made easily. Arrived when agreed Quick and professional service

The whole process from initial call to the chip in my windscreen been fixed took an hour, now that is what you call a prompt and efficient service.

Can’t fault the service at all. Got screen replaced within 4 days of phoning. Technician called to say he was on the way and arrived within the timeframe given. A really prompt, professional service :)

Repair was done professionally and technician was very polite and explained how repair needs to be done quickly to avoid further damage thank you again

Good service and pleasant technicians and windscreen repaired in a good timescale.

Very helpful and informative, very pleased with the service I received

Your technicians were exceptional, down to earth, friendly and professional! A real credit to you

The technician was superb. Arrived on time, was friendly and courteous and did a great job. He is a credit to your company.

The technicians were very helpful . It was raining on the day of the fit and they followed me to a friends house just up the rd so they could do it in her garage. What more could I have asked for . Thank you very much.

Efficient and professional

Every stage of the fitting was handled professionally and the fitter was polite and friendly.

The whole process was easy, I was very impressed with the installation

The Inverness branch were able to replace a broken screen the same day, without which our holiday would have been ruined.

Excellent service provided by your Plymouth Team - thank you!

The technician was extremely polite, very friendly and did a really good job.

Good customer service, friendly and expertly carried out the windscreen replacement. Very pleased.

First class service from initial phone call to completion of repair, very satisfied!

Cannot fault the whole experience which is exactly what you want!

A very efficiently arranged appointment with a punctual phone call followed by prompt arrival of technician. All completed within the hour.

The guys were very polite and explained to me exactly how they were going to repair my windscreen and how long it should take.

The level of service was excellent and the work carried out was very professional

Excellent and quick service. Technician was tidy and explained everything clearly.

Great next day service, polite and helpful staff

Extremely friendly, helpful, and knowledgeable technician.

Your technician was efficient and gracious and did the job well. We hope we never need to replace a windscreen but will absolutely, definitely use your company!

The lady I spoke to in the call center was extremely helpful and understanding of my childcare commitments when needing to rearrange my appointment. Stewart, the technician, was polite, pleasant and friendly, worked with speed and was very thorough when explaining what needed to be done.

The gentleman that came here was extremely polite. I spoke to the call centre as well and they were brilliant with dealing with all my queries. I would give 100% marks to National Windscreens, well done, fantastic, wouldn’t use any other now.

The person that came round and replaced my windscreen showed great commitment to his job as it was raining when he arrived and came back out of his shift hours to replace it for me couldn't ask for better service

The technician that came to replace the windscreen was very helpful and polite.

Speedy personal response to the report of cracked windscreen. Extremely professional and friendly service. Came across as experts in your field.

Very efficient service. Sorted out an appropriate time and date to replace my windscreen. I had a very helpful lady called Debbie take my car details after a very disappointing service from a competitor. She ensured that I had the details of the technician to contact if I hadn't heard from them after 2 hours ( I was actually contacted within the hour) and the service was carried out as promised. Thank you

Every step from reporting the incident to getting my Van back on the road was handled with professionalism and courteous. Thanks.

The whole process was made very simple and the staff I spoke to were polite, helpful and pleasant. The technician was happy and polite!

The technician who came out to replace my window was nice and polite and did all he could to clean up as much as he could. Very pleased with the service I received.

In over 50 years of motoring, this was the first occasion that I needed a windscreen repair. I call that luck! It was so straightforward. The chip was quite bad and I was warned that the attempted repair may fail and would then result in a new windscreen. It didn't fail. At least, not yet. Very good service. Thanks

Your technician was polite, friendly and courteous, above all he did a fantastic job. I would highly recommend National Windscreens.

Your technician was polite, friendly and courteous, above all he did a fantastic job. I would highly recommend National Windscreens.

Above and beyond to get my car windscreen repaired before its MOT was due. The technician was also able to provide a number for a local taxi firm to enable me to get to a training course on time.

Start to finish it was so simple. Everyone was nice and polite too.

Very efficient and extremely kind and helpful.

Everyone was polite and extremely professional. The service was quick and to a high standard. Who knew having a cracked windscreen could be such an enjoyable experience? Big thanks to the guys at the Trafford Park site.

Great service, lots of communication. Technician was friendly and polite.

Service was great and technician was polite, friendly and efficient.

The technicians were very professional and very polite I would definitely recommend your company

Very good customer service and made it easy for me....fast and efficient service and all people involved in my communication were wonderful. Making sure I had direct contact to know when work would be carried out.. very pleased with the service and would highly recommend . Thank you

I was notified in advance of arrival, as requested. The technician was polite, friendly and professional at all times.

Very good customer service and made it easy for me. Fast and efficient service and all people involved in my communication were wonderful, making sure I had direct contact to know when work would be carried out. Very pleased with the service and would highly recommend . Thank you

Dealing with National Windscreens was, for me, a pleasant experience. I agreed a fix date with the company and the technician did confirm to me an arrival time on the day. The work was completed to a very high standard and the technician assisted me in making payment over the phone. I would have no hesitation in recommending National Windscreens to my friends.

The quality of the work was very good and I liked the fact that the technician phoned and made the appointment, it made it easy to arrange a convenient time.

Excellent service throughout and highly respectful and well mannered staff very very helpful

The guys arrived on time and did a great job at replacing my windscreen. They were both extremely polite and funny. Brilliant service. Highly recommend them and if needs be will not hesitate to use them again

I retired from business some years ago, but in my opinion this branch of National windscreens is outstanding from first contact to completion. The care and concern was exceptional and coupled with a first class job and being prepared to go the extra mile was special. Thank you Dumfries NW you made sure that two people's weekend was not spoilt in any way !!!

Could not fault your company

Excellent worker, job done in under 1 hour, great service l would have scored 20 if l could.

Phoned within the time scale the insurers said and arrived within the time they said. Also were very professional and quick.

The appointment was organised quickly and without any fuss. On the day, the technician arrived during the time slot allocated. He commenced work on the job immediately and completed the work in the time advised.

Reception and technician were very welcoming and completed the job efficiently and in good time.

Very efficient service and very happy with the result. Couldn’t have asked for better so thank you.

The whole process was hassle free and I can’t even find where the chip was on my screen - excellent job.

Very professional technicians. Good tidy job done.

A very professional and efficient job done: thank you.

The guy that came out was very polite, great to talk to and did the repair in good time. Lovely fella and a credit to your company.

The fitter was polite, courteous and carried out a careful and professional windscreen replacement with notable attention to detail.

The service was quick and trouble free. Technician was competent and polite. Job was completed in time specified and in less than 24 hours.

Technician knew what he was doing, and was well practised. I watched out of interest and learned a great deal about my vehicle. He responded well to my interest and questions.

Very professional and polite, knew what they were doing and made me confident about the job they were doing.

Superb technician who really knew what he was talking about and a really nice guy to talk to!

Technician was very professional and called me twice to let me know he was on his way and how long he would be before he arrived. He was very polite and efficient .

Professional, polite, respectful and very well mannered and the job was completed in a fast and professional way.

Everything was completed perfectly and I was kept informed. The Technicians were polite and professional and did a very good job.

Great service, quick professional I would highly recommend national windscreens

Service was fantastic the gentleman who fitted my windscreen was very professional in every way

Despite the technician being busy he arrived the same day and was more than happy to help. I had a great experience with yourselves and I'd happily continue to use the company should I require any more assistance.

Went to designated Edinburgh branch, they were waiting at the agreed time the technician was very helpful and polite and even directed us where we could get a coffee while waiting, all in all a very good experience.

I found the whole process quick and simple. The technician was on time, friendly and did a good job

The technicians were brilliant. They were courteous and nothing was too much bother. They left the car immaculate.

The replacement side window was replaced within a few hours of reporting the damage. The technician was prompt and efficient, clearing away any remains of the broken window.

The Technician was very polite and did the job in under a hour. He was very nice to talk to and got on with the job well done.

The whole service from first phone call to job completion was excellent

Great service from Karl at Banbury, tried to fit me in as soon as possible and called with an earlier day to get me sorted ASAP. Also had a bit of a friendly chat about my work when arranging a location. Very flexible with location changed at last minute due to work and were very accommodating. Have recommended to everyone!

Explained what they would do throughout, all staff encountered were polite and helpful. The technician kept me informed along the way. Would recommend to others.

Everything was conducted in an efficient and polite manner, at the agreed time. The windscreen was replaced well, and everything was left very clean with no mess.

I was very satisfied with the service I received from all concerned. I was kept informed and duly notified of the appointment and very pleased with the technician's manner and the completed job.

The 2 technicians who came were a credit to your company, they were polite, friendly and got on with the job. They were neat and tidy and did seem very aware of health and safety at all times. This is a genuine and honest comment. Thank you.

The service was fantastic. I was kept informed from the onset `re date, time etc and had a call from the fitter informing me of arrival time, throughout the whole process the fitter was courteous and polite.

The engineer was an excellent representative of this company. He was tidy efficient and had excellent people skills. Fabulous helpful service

The whole experience of dealing with National Windscreens was flawless from start to finish. I only wish I had used them initially rather than one of the competitors who did not provide a consumer-friendly service at all and have not replied to my complaint.

Top customer service from the first point of contact to the completed work. A breath of fresh air, in this day and age.

As a fleet coordinator for DHL we use National for all of our glass replacements and repairs, they always deal with our requests in a professional manner from initial phone call to the fitters that carry out the work we receive A1 service, they are second to none!!

The technician came out to me very quickly even though it was a bank holiday. Did a great job and was a credit to the company. His vehicle was very well presented and he knew what he was doing. Very professional.

The whole job was handled with professionalism, courtesy and seemed focused on client satisfaction. Delight to deal with you

Very professional and friendly service. They arranged a time that would be best for me and although it was a bank holiday they were still able to fix my windscreen. The technician kept in regular contact with me whilst trying to plan the best time and place to fix my windscreen

Your staff in Bangor were fabulous. I was nervous about driving with the crack in the screen as the glass for my car wasn’t in stock. One of your staff took the time to reassure me. I was so pleased with the service. Thanks very much

The 2 gentleman that attended to my vehicle were very nice & polite, made me feel at ease given I had scratched the windscreen myself. They also were very helpful with other things about my car. Overall great would definitely recommend your company for sure. Thank you

Excellent service from initial contact to having the windscreen replaced. Could not fault the service given and would have no hesitation in recommending National Windscreens to others.

Excellent service from initial contact to having the windscreen replaced. Could not fault the service given and would have no hesitation in recommending National Windscreens to others.

I was very pleased with the service from your company and in particular your fitter was excellent. No mess, no fuss and a very good job.

All carried out efficiently and to a high standard - very satisfied .

The call was handled quickly and efficiently. The chap turned up within the appointed timeframe, was polite, friendly and efficient. Whilst the replacement was made tricky by a rollcage he cracked on and got the job done. Very pleased.

Very pleased with quick response. Everyone I dealt with was polite & friendly. Job was completed to my satisfaction.

From start to finish the team were extremely polite and professional. The technicians were brilliant and very friendly! They knew exactly what the were doing and got straight on to the job within minutes of arriving.

The technician was professional, polite and extremely competent in his role. Would definitely use National Windscreens again. Thank you.

The Technician was very friendly, on time and got on with the work needed very well. The work was to a high standard. The car was not damaged in anyway during the process. He allowed me to clean a few bits while the windscreen was out for ease of access. The new windscreen went in without a hitch. It was a very smooth good service.

Excellent service - very competent technician who replaced glass carefully and professionally. 5*

You provided a very friendly, timely and efficient service.

Technician was polite and professional, rapid replacement of windscreen. All round good work.

Under difficult circumstances (the weather) the engineer, I think he was called Damon did the very best he could to get my windscreen replaced rapidly and to a good standard before it started raining. He first asked if I wanted him to proceed as once he starts he can’t stop and that if it rains it can cause problems. I said yes please continue, resulting in him working hard to get it changed.

I phoned Tesco insurance around 7.30pm on a Thursday to make the claim and within minutes was put through to a NW representative. He took details and in a little while I was contacted by Lee at the Rochester branch. He offered to come out to secure the car but I had already done this and he said they would phone the next day, duly done & arrangements made. I went to the branch Monday and glass was fitted within an hour, all staff were attentive and professional with attitude of caring for customer.

Was very pleased with the service provided. The young lady who carried out the repair was friendly and very professional.

Excellent service from start to finish. Very friendly and efficient. Thank you :)

Couldn’t fault the service provided. Pleasant helpful staff who turned up when agreed.

Everything was made extremely easy, the technician was very friendly and explained what he had done and showed me a couple of previous things that had been hidden by a previous repair.

Very impressed with the service from start to finish. Once I had made the initial phone call it took very little time to get a phone call from the Oxford branch to arrange for the technician to come out. When the Technician arrived he was very polite and friendly and other than the new windscreen you wouldn't have known he had been. Wouldn't hesitate to recommend. Thank you!

Good old-fashioned customer care and a top job also! The lad who fitted my front screen did so in a friendly and professional manner.

Both people I spoke with on the phone were polite and helpful and a replacement screen was arranged quickly. The two technicians who carried out the work were polite, professional and completed the job in a short time.

A technician from your Crawley branch went above and beyond what would be expected to replace my tailgate glass. He got me back on the road super quick.

The service was quick and everyone I spoke to was very polite and helpful.

The gentleman had difficulty finding my location but phoned giving a good description of where he was, I was able to direct him to my location. He was polite and well mannered throughout and did a very good job leaving no visible mess - A*.

Great service, fast response time. All the staff I dealt with were polite and efficient.

National Windscreens call centre and technicians were polite, friendly and professional. Thank you for doing an excellent job.

Excellent service- couldn’t fault it!

Excellent call centre and excellent technician.

From the telephone manner of the call centre, lady was first class, as was the window fitter. Could not better the service I received.

Technician arrived on time. I was estimated half hour for repair and it probably took 15 minutes. Very polite and courteous. I hope I never have to use you again but if I do I won't hesitate to call.

Having used a competitor in the past I was pleasantly surprised see a chap who knows just what customer satisfaction is. Also appreciates a good brew.

The staff at the Bury center were polite, friendly and efficient. I was offered a beverage, made comfortable and kept informed of progress.

Brilliant, professional, efficient service as always. Thank you Worcester branch

People are very quick to complain but not so quick to give praise when it's due. The call centre handler was pleasant, helpful and professional. The technician was also polite, pleasant and professional. He called when he was on his way and explained everything. A pleasant experience all round.

Polite, prompt service. Couldn’t be any more pleased.

I don't like to give a 10/10 for anything less than perfection. However, the job was simple and well defined so if there were no faults then I could hardly give less. Every part of the process was done correctly so well done. And the same to the guy who did the work. He was polite and professional. What else should I expect?As former MD of a group of companies I would be very happy with my experience.

The service that I received from beginning to end was exceptional, polite and professional. Thank you.

Lived up to the criteria. Pleasant telephone service and friendly and efficient when it came to installing the replacement windscreen. Would use again and recommend.

Good service throughout from start to finish. Well done the fitter was excellent.

It was a fab service. The Banbury team were helpful and the service received was exceptional.

National Windscreens provide a professional and efficient service. The Call centre was helpful and polite and The Technician was friendly and efficient. Very pleased with the quality of work. Thank you

The man arrived at the time we were told, he was a very nice friendly man who did a good job on the car, would highly recommend this company.

The technician couldn't have been friendlier. I would highly recommend this service and am extremely grateful for all of your help.

I was highly satisfied with the great customer service, the technician being friendly, but professional. Excellent and quick job!

A very efficient and pleasant resolution to a cracked windscreen problem. I am very happy to praise the individuals involved.

Very easy. I’ve never had to have my windscreen replaced.Very pleased, quick and hassle free!

The guy who came was very professional and did a great job in a very good time