Insurer Partnerships

National Windscreens has formal direct billing arrangements with 70 leading insurers and maintains sole supplier status with many of these

Supply chain management

• Management Information (MI) is custom built for your needs
• EDI ensures seamless invoicing
• Service level agreements are rigorously applied and managed at all levels
• 100% rectified complaints

Operations

• The UK's largest network – 108 fitting centres and 800 mobile units
• European coverage – your policyholder has one UK number to call when in Europe
• Lifetime warranty on all glass replacements for as long as you own the vehicle
• We guarantee never to replace when a repair can be undertaken

Claims

• Leading edge national call centre at Tamworth answers 80% of calls within 20 seconds
• Established provision of delegated authority enables us to provide a full claims handling service

Our UK contact centre

• Our UK contact Centre in Tamworth, Staffordshire is open 24 hours a day, 7 days a week and is staffed by highly experienced, well trained and knowledgeable call handlers.
• Our target is to answer on average 80% of calls within 20 seconds. Dedicated telephone lines for your policyholders allow them direct access to our call centre. When insurers are able to provide a policy database our call handling times can be significantly improved.

Seamless European coverage for your policyholders

National Windscreens is the UK Partner of Automotive Glass Europe^®, a close alliance between national automotive glass replacement and repair companies in different European countries. Policyholders can telephone our UK contact centre from anywhere in Europe, and receive the same high level of service as if they were in the UK, eliminating any language, administration or payment issues.