Our UK contact centre
Can handle over 1,000,000 calls per year
- Our UK contact Centre in Tamworth, Staffordshire is open 24 hours a day, 7 days a week and is staffed by highly experienced, well trained and knowledgeable call handlers.
- Our target is to answer on average 80% of calls within 20 seconds. Dedicated telephone lines for your policyholders allow them direct access to our call centre. When insurers are able to provide a policy database our call handling times can be significantly improved.
Seamless European coverage for your policyholders
National Windscreens is the UK Partner of Automotive Glass Europe®, a close alliance between national automotive glass replacement and repair companies in different European countries. Policyholders can telephone our UK contact centre from anywhere in Europe, and receive the same high level of service as if they were in the UK, eliminating any language, administration or payment issues.
Windscreen Repair in Europe