National Windscreens has formal direct billing arrangements with 70 leading insurers and maintains sole supplier status with many of these

The best time to serve

Our target response time is same day/next day — all over the UK

The best customer satisfaction

We have adopted the TCF (Treating Customers Fairly) principle thus recognising that fair treatment of our customers is about adding value to the service we offer

The best deal for insurers and policyholders

A highly competitive and transparent pricing structure

  • up to 50% less than National competitors
  • complexity of each model considered
  • no alternative pricing for the same piece of glass

Policyholder feedback

Impressive service from @Zurich and @NatWindscreens today, can't have been more than an hour between reporting a chip and getting it fixed

@NatWindscreens great service today from the Croydon branch. #thanks #window

Amazing service from @NatWindscreens Brighton. Called last night, replaced windscreen this morning. Polite & professional. Thanks

I'm always whinging about poor customer service on here, but had fab support from @tesco insurance and @NatWindscreens today. Top notch.

Supply chain management

  • Management Information (MI) is custom built for your needs
  • EDI ensures seamless invoicing
  • Service level agreements are rigorously applied and managed at all levels
  • 100% rectified complaints

Operations

  • The UK's largest network – 108 fitting centres and 800 mobile units
  • European coverage – your policyholder has one UK number to call when in Europe
  • Lifetime warranty on all glass replacements
  • We guarantee never to replace when a safe repair can be undertaken
  • We never solicit for repair business

Claims

  • Leading edge national call centre at Tamworth answers 80% of calls within 20 seconds
  • Established provision of delegated authority enables us to provide a full claims handling service

Our UK call centre

Can handle over 1,000,000 calls per year with capacity to double
  • Our UK Call Centre in Tamworth, Staffordshire is open 24 hours a day, 7 days a week and is staffed by highly experienced, well trained and knowledgeable call handlers.
  • Our target is to answer 80% of calls within 20 seconds. Dedicated telephone lines for your policyholders allow them direct access to our call centre. When insurers are able to provide a policy database our call handling times can be significantly improved.

Seamless European coverage for your policyholders

National Windscreens is the UK Partner of AutomotiveGlassEurope, a close alliance between national automotive glass replacement and repair companies in different European countries. Policyholders can telephone our UK call centre from anywhere in Europe, and receive the same high level of service as if they were in the UK, eliminating any language, administration or payment issues.

Windscreen Repair in Europe

Our service

The key to our success is the continued development of our people, products and services together with energetic IT development programmes. These systems and strategies are designed to allow us to get the right glass, to the right place in the shortest possible time, first time – every time. We also offer EDI, electronic direct billing, to suit your needs and frequency, reducing costs and improving the flow of data.

We are happy to work to strict service requirements that challenge our position in the market and enable you to deliver excellent service to your customers. We recognise your obligation to 'Treat the Customer Fairly' and have robust procedures in place to ensure all your requirements are met.

Contact us today for more information on
insurer partnerships with National Windscreens

01827 338941 insurance@nationalwindscreens.co.uk