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National Windscreens to ‘lead the way’ at BIBA 2019

13 May 2019

National Windscreens is heading to BIBA 2019 this week for the fifth year in a row, to showcase its dedicated broker programme and industry leading Advanced Driver Assistance Systems (ADAS) calibration service. On May 15th and 16th 2019, Manchester will become the hub of the UK’s insurance broker sector and the UK’s largest independently owned windscreen repair and replacement specialist can be found on stand B12.

The theme of this year’s event is ‘leading the way’, so head to the stand to find out how National Windscreens delivers a market-leading glass repair and replacement service that builds policyholder trust and competitive advantage for insurers. You can also learn about the one-stop service for windscreen replacement and ADAS calibration, provided at all 108 purpose-designed workshops.

To ensure it is able to meet the fast-growing demand, National Windscreens has invested more than £3 million in ADAS calibration technology and training. With over 75% of vehicle manufacturers requiring ADAS calibration in workshop conditions, it is clear that it is only possible to deliver a one-stop replacement and calibration service with a national network of purpose-designed workshops, backed by specialist technology at every location and professionally qualified ADAS calibration technicians.

In pursuit of providing the ultimate customer experience, the company has also invested in a unique PartscheckTM system that selects the right glass first time with 99.5% accuracy. The system only requires the vehicle registration number (VRN), so avoids the need for many technical questions for the policyholder and the inconvenience of a wasted appointment due to selecting the wrong glass for a vehicle.

Lisa Pugh, business development director at National Windscreens comments:

“We are working closely with fleets and insurers to educate at all levels. We are undertaking training courses with insurers’ claims handlers, those dealing with complaints, team leaders, supply chain managers and engineers. Major insurers have attended calibration demonstrations at our workshops around the country and we have sent ADAS technicians to insurers’ premises to provide training.

“This conference and exhibition is just one part of a wider project at National Windscreens, aiming to ensure insurers, brokers and motorists are fully educated on this subject.”