Kevin Wagg, compliance manager at National Windscreens
National Windscreens has been awarded ISO 9001:2015, the international quality management system standard, upgrading to this latest standard from the ISO 9001: 2008 award it has held for many years. The accreditation was awarded following an independent audit by Det Norske Veritas (DNV-GL), a leading global quality assurance and risk management company.
“Delivering consistent quality to our customers is a top priority for us as a company. Whether an individual customer, a fleet or insurance client, we aim to deliver the same high level of service they expect,” said Kevin Wagg, compliance manager at National Windscreens.
“We had already attained ISO 9001:2008 and so ensuring we surpassed the requirements of the latest version was imperative for us. The transition to the updated 2015 standard meant a complete review of our existing procedures and policies from the top down.
“We then had to ensure the same procedures were replicated throughout our UK network. Demonstrating that wherever a customer is, they receive the same high level of service.” Said Kevin.
As a customer-centric company, with the most extensive network of windscreen fitting and Advanced Driver Assistance Systems (ADAS) calibration centres in the UK, attaining ISO 9001:2015 demonstrates the company’s commitment to consistency, continual improvement and customer satisfaction.
ISO 9001 helps to ensure companies organise processes, increase the efficiency of procedures and continually improve all aspects of its operations. The new standards set out in ISO 9001:2015 include greater emphasis on leadership; focus on risk management; emphasis on objectives, performance management and change; communication and awareness.
The certification comes as National Windscreens continues to invest heavily in its network of 108 fitting and calibration centres in the UK and the training and development of over 800 mobile technicians. This is in addition to its recent £2 million investment in ADAS calibration technology.
The independent audit of National Windscreens by DNV-GL involved a thorough examination of the company’s processes and procedures, including visits to various fitting centres in the UK as well as its Tamworth headquarters.
“We do not stop here,” added Mr Wagg. “ISO 9001:2015 is about continual development and improvement and customer satisfaction. We are committed to this and believe our customers see this through the service they receive throughout the whole windscreen repair and replacement service.”