National Windscreens was delighted to meet so many people at BIBA 2016 held at Manchester Central last week and tell them about its £1million investment in ADAS and innovative software that delivers the right replacement glass first time in 99.5% of cases.
Technical Manager Tim Camm said: “Use of Advanced Driver Assistance Systems (ADAS) is developing very quickly and it is anticipated that, by 2020, more than 40% of new vehicles will have at least two types of the technology. We have invested £1million in the equipment and training needed for this calibration at our 108 fitting centres.
“Our figures show that around 75% of all camera sensors should be calibrated under workshop conditions for accuracy which is why I am delighted that we have invested in maintaining a truly national fitting centre network. This means that, on average, a UK motorist is never more than 11 miles or 20 minutes away from a National Windscreens technician and can get both the replacement windscreen and camera calibration done in one visit.”
Brokers also heard more about ‘Partscheck’ which identifies the exact piece of replacement glass needed for a vehicle by just entering the Vehicle Registration Number.
Pete Marsden, managing director for National Windscreens, explains: “This may sound simple, but when some vehicles can have up to as many as 20 different types of windscreen, expecting a motorist to know the exact replacement windscreen type they require is unrealistic in many cases.
“This software has been developed to eradicate this issue and has already resulted in 99.5% accuracy across more than 220,000 enquiries as well as reducing the average ‘time to serve’ by more than five hours.”
“Our investment in ADAS calibration and development of Partscheck gives insurance brokers further assurance that when they use National Windscreens their customers will receive excellent service.” he added.
National Windscreens holds sole and preferred supplier status with many of the UK’s leading insurance providers and has direct billing arrangements with more than 70 of them – testimony to the outstanding service it provides to both brokers and policy holders, as demonstrated by its current NPS (customer satisfaction score) of 70.5.
Find out more about our dedicated service for insurance brokers here