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National Windscreens sole appointed supplier for Ageas Glass Line customers

26 May 2015

National Windscreens is delighted to announce that it is now the sole appointed supplier for all windscreen repair and replacement jobs booked through long-standing customer, Ageas Insurance Ltd’s dedicated Glass Line.

Ageas provides a number of motor insurance policies for a range of intermediaries and partners that cover a wide range of vehicles throughout the UK. It has worked with National Windscreens for a number of years and the recent contract extension is testimony to the level of service it has received from the independently owned company.

National Windscreens’ Insurance Executive, Lisa Pugh, comments, “Ageas prides itself on its customer service and only works with carefully selected service providers to ensure that its high standards are preserved throughout all stages of customers’ interactions.

“Over the past few years National Windscreens has proved to Ageas Insurance that it offers the quality of service expected and as such it is a natural fit.” 

National Windscreens operates 108 fitting centres across the UK and more than 800 mobile units – this customer serviced approach means that on average a UK motorist is never more than 11 miles or 20 minutes away from a National Windscreens technician.

This service reach is a key factor in National Windscreens consistently high customer satisfaction scores. The NPS system was implemented more than two and a half years ago to monitor customer satisfaction from across the UK on a regular basis to ensure any potential issues are identified and addressed swiftly; National Windscreens' current NPS is 88.1.

The company’s dedicated services for Insurers and Insurance Brokers have resulted in contracts with a number of leading companies; National Windscreens has direct billing arrangements with more than 70 insurance providers and a significant number of high-street brokers hold Broker Accounts.

National Windscreens’ Managing Director, Pete Marsden, says, “We are very pleased to have had our customer service offering recognised through the extension of our contract with Ageas. We work hard to make sure that insurers and their policy holders benefit from the highest levels of service and we aim to add value wherever possible. Whether that’s through claim handler training, offering dedicated phone lines or providing regular Management Information.

“National Windscreens is committed to delivering the best possible service to ensure all windscreen repair and replacement claims are dealt with as efficiently as possible.”

Find out more about National Windscreens’ dedicated service offering for insurers.