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National Windscreens retains Lex Autolease account

16 February 2015

National Windscreens is delighted to announce that it has been appointed as primary vehicle glass supplier by Lex Autolease for a further three year term following a rigorous tender process.

Lex Autolease is one of the UK's leading fleet management and fleet funding specialists, offering vehicle leasing for fleets of all sizes and types. 

Kirsty Brown, SMR Supplier Manager at Lex Autolease, comments, “Organisations of all sizes rely on us to provide quality services as quickly as possible to minimise the time vehicles needing repairs are off the road. We need to ensure that all of our suppliers are able to fulfil our customers’ expectations.

“Over the past four years, and throughout the exhaustive tender process, National Windscreens has demonstrated that its commitment to customer service matches our own ethos. We are confident that our customers will continue to benefit from the high levels of service synonymous with Lex Autolease.”

National Windscreens first began working with Lex Autolease in 2011 and the new contract is testimony to the level of service provided during this time, asNational Fleet Sales Manager Graham Furneaux-Porter explains, “Our customer focused business strategy has resulted in leading time to serve and customer satisfaction (NPS) scores which both played a significant part in our renewed contract with Lex Autolease.

“In contrast to the trend in the automotive glass sector that is seeing providers reduce or even abandon their branch network, we believe that our extensive fitting centre network backed by mobile technicians plays a vital role in the overall level of service we are able to provide. This strategy is reaping dividends with clients for whom customer service is a major priority.”

National Windscreens has been established for more than 30 years – its dedicated fleet cover service is designed to help fleet operators achieve lower operating costs whilst maximising productivity.

Graham continues, “National Windscreens works with a significant number of leading UK fleet operators - Lex Autolease ranks as one of our largest customers so we are very pleased to be able to continue our professional relationship with the ambitious company.”

108 fitting centres throughout the UK and over 800 mobile technicians ensure that on average, UK motorists are never more than 11 miles or 20 minutes away from a National Windscreens technician.

And booking windscreen repairs and replacements with National Windscreens couldn’t be easier – the UK call centre can handle over 1,000,000 calls per year, meaning fleet managers can be confident their vehicle glazing issues will be dealt with swiftly.

Find out more about our dedicated Fleet Cover service.