Customer focused business strategy positions National Windscreens as market leader
Tamworth headquartered National Windscreens, the UK’s largest independently owned windscreen repair and replacement specialist, is pleased to announce that Pete Marsden has been appointed as Managing Director.
Pete joined the company in 2010 as Commercial Director and has been instrumental in making National Windscreens one of the market leaders in the industry. He has spearheaded a series of very successful strategies since joining National Windscreens and this appointment strengthens the company’s commitment to the success of this commercial approach.
Pete says, “Over the past four years we have strengthened our brand and implemented a business strategy which has resulted in a number of high profile contracts with fleet operators, insurers and insurance brokers who recognise the value we place on customer service.”
Whilst the overall market trend is to cut operating costs by having fewer branches, National Windscreens believes that truly excellent customer service can only be delivered through local presence and local stock holding throughout the UK, and is committed to retaining its fitting centre network.
Pete continues, “We operate 108 fitting centres across the UK, holding in excess of £3million of glass stocks and supported by 800 mobile technicians. This service coverage means a UK motorist is on average never more than 11 miles or 20 minutes away from a National Windscreens technician - a key factor in achieving market leading time to serve statistics and a customer satisfaction (NPS) score of 88.1.”
National Windscreens offers dedicated services designed specifically for fleet operators and insurers which have resulted in supply contracts with leading companies in both fields.
It will be exhibiting at a number of industry events throughout 2015 to further raise brand profile and awareness of its service capabilities, including coverage throughout Europe through membership of Automotive Glass Europe – a carefully selected alliance of vehicle glazing specialists that provide quality repairs and replacements through one phone call to National Windscreens UK call centre.