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Time to serve is critical component in renewed contract with Venson

26 January 2015

National Windscreens is delighted to announce that it has been appointed sole vehicle glass repair and replacement supplier for leading fleet solutions expert, Venson Automotive Solutions Limited, for a further two year term.

First established in 1992, Venson operates a fleet of more than 11,000 vehicles and works with some of the most demanding fleets in the UK, including the emergency services. The company has counted National Windscreens amongst its trusted partners for more than 6 years.

Accident and Maintenance Manager, Lee O’Neill, comments, “Venson has earned a reputation for not letting clients down - our 98% retention rate is testament to that. To enable us to consistently offer this level of service we need to work with partners that we can trust and who can help us deliver on our promises.

“National Windscreens has proved time and again that it can be relied on to deliver the high level of service demanded by our customers.”

Venson counts National Windscreens outstanding ‘time to serve’ as a critical component in its 98% client retention rate - ensuring vehicles are roadworthy at all times is imperative for all fleet operators, but particularly those whose customers can choose to go elsewhere if they feel the service they receive isn’t first class.

National Windscreens extensive fitting centre network, the largest of its kind in the UK, and over 800 mobile technicians ensure Venson’s customers benefit from the fastest service possible. The latest monthly management information (MI) supplied to Venson showed that the 2014 average time to serve figure across all jobs was just 47 hours, with 71% completed within two days.

O’Neill continues, “Customer satisfaction sits at the heart of everything we do. Our main aim when any vehicle repairs are required is to ensure that our customers are back on the road as swiftly as possible and that unnecessary costs are not incurred. This is proven by National Windscreens repair over replace ratio."

Bucking the current market trend for reducing the number of physical windscreen repair branches, National Windscreens is firmly committed to its network and the benefits that result from operating multiple locations.

National Windscreens Regional Sales and Marketing Director, Martyn Bennett, says, “Each of our 108 fitting centres across the UK acts as a warehouse, enabling us to hold a huge number of windscreens, side windows and rear screens in stock.

“National Windscreens has been in business for more than 30 years and in that time we have developed excellent working relationships with leading glazing suppliers, which means that any models not held in stock can be accessed extremely quickly. These time savings are passed on directly to our customers.”

The fitting centres are supported by a substantial team of mobile glazing technicians operating across the length and breadth of the UK to ensure Venson’s customers can access quality vehicle glass repairs wherever they’re needed. On average, UK motorists are never more than 11 miles or 20 minutes away from a National Windscreens technician.

The independently owned company also offers a number of bespoke services to fleet operators including dedicated phone lines, safety initiatives, vehicle check days and detailed monthly management information.

Find out more about National Windscreens’ dedicated Fleet Cover services and for more details about Venson’s services please visit www.venson.com.

Image caption (l-r): Martyn Bennett, Regional Sales and Marketing Director at National Windscreens pictured with Lee O’Neill, Accident and Maintenance Manager at Venson Automotive Solutions Limited