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National Windscreens wins sole supplier contract from Royal Mail for its 49,000 vehicle fleet

22 May 2018

National Windscreens has been appointed by Royal Mail as sole supplier for its windscreen repair, replacement and Advanced Driver Assistance Systems (ADAS) calibration requirements.

As the universal service provider, delivering to around 30 million addresses across the UK, Royal Mail needs to ensure it can keep its fleet of 49,000 vehicles on the road at all times.

National Windscreens will provide its glass fitting and calibration service to vehicles based at delivery offices throughout the UK.

“We are acutely aware that Royal Mail must ensure its delivery vehicles are back on the road as quickly as possible following any damage to vehicle glass. Our national coverage through 108 fitting and calibration centres and 800 mobile technicians, provides windscreen replacement and ADAS camera calibration in one visit. This is vital in helping Royal Mail maintain its service standards,” said James Cook, business development manager at National Windscreens.

National Windscreens nationwide network means on average a customer is never more than 11 miles or 20 minutes away from one of their technicians. 

Paul Gatti, Royal Mail Fleet Director, said: “Our fleet of vehicles truly covers the whole of the UK, delivering to more than 30 million addresses, six days a week.

“It is very important for us to ensure our vehicles are off the road for a minimum amount of time during any repair or maintenance so that we can continue to offer a first class service to all our customers, no matter where they are.”

National Windscreens has invested more than £2 million in ADAS calibration technology, providing a one-stop service for windscreen replacement and ADAS calibration throughout its network. With the number of vehicles using ADAS expected to grow to 40 per cent by 2020, an increasing number of vehicles within the Royal Mail fleet will feature this technology.

Royal Mail is the latest fleet and insurance contract win for National Windscreens. It has previously announced contracts with Days Rental, Lex Autolease, Zenith, Fleet Hire, Zurich and others.