Whether you have your own fleet of vehicles or operate fleet leasing or hire arrangements for cars or commercial vehicles of any size, we know that your priority is to keep all your vehicles on the road.
We understand pressures from your customers to deliver on time. We are proud to be able to offer a superior service, quality products and a competitive, transparent pricing structure. This was recently recognised by winning the Headline Fleet News – Fleet Supplier of the Year Award.
National Windscreens work with over 150 major companies, emergency services, local authorities and government bodies and we remain committed to the continued development of these partnerships. Our primary aim is to ensure that we remain in pole position for the control of costs, delivery of excellent service and provision of regular and accurate management information.
National Windscreens are:
- Contracted with 95 of the top 100 HGV fleets
- Primary supplier to 32 of the FN50 car fleets.
- Sole supplier to 3 of the top 5 daily rental fleets.
National Windscreens can offer efficient European coverage as we are one of the founding members of The Automotive Glass Professionals, so we have a close relationship with auto glass replacement and repair companies all over Europe. You can contact our UK call centre from wherever you are in Europe and experience the same high levels of service as if you were in the UK.
uk call centre
At our UK call centre, based in Tamworth, Staffordshire, you can expect to speak to one of our fully trained call handlers, all of whom have undergone an extensive training course to enable them to deal with any enquiry.
Open every day, 24 hours a day, our team handle more than 1,000,000 calls every year and because we aim to answer 90% of calls within just 10 seconds you can expect a prompt and efficient service.
Many businesses share their fleet database with us, enabling us to provide improved call handling times. Dedicated phone lines enable you to contact our call centre directly.
We relay all booking requests to our extensive network of over 100 UK branches, using advanced IT systems. We can undertake work quickly, thanks to the high levels of stock available at every branch, and conveniently thanks to our fleet of over 800 mobile technicians. Our fitting technicians are all trained to NVQ Level 2, guaranteeing high standards of workmanship.
We know that the continued development of our people, products and services are fundamental to achieving our fantastic reputation and success. Our procedures and advanced IT systems have been designed to ensure we can get the correct glass to the correct location quickly and efficiently. We recognise your obligations to your customers and have robust procedures in place to ensure all your requirements are met. Our unique Management Information systems can allow you web access to monitor your costs on-line.
We are pleased to be able to work within strict service delivery requirements that test our reputation in the marketplace.
Net Promoter Score is largely recognised as the highest standard of assessment for customer service, and we’re proud to have achieved 81.1, which is classed as ‘Excellent’!
Call us today on 0800 998 1305