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Contact UsDirector Statement
National Windscreens is now one of the three largest UK autoglazing networks. The key difference between National Windscreens and our competitors is that we have no shareholders, we are owned by our stakeholders.
Our aim is the maintenance of the brand values and to ensure National Windscreens provide excellent quality and value for both our stakeholders and clients. We are not driven by the need to generate shareholder dividends. Our goal is to be the bestregarded automotive retail services organisation in the UK.
We believe that our company can best meet the needs of the insurers and vehicle operators and develop a strong and lasting relationship because we have the three secrets of long-term excellence. These are superior customer service; constant innovation and the optimum utilisation of every company employee together with the one element that links these together; continuity of leadership.
The past year has been an exciting period for the National Windscreens Group of Companies as we have once again managed to attain double-digit growth in a mature marketplace.
There is a significant interest in the National Windscreens proposition subsequent to the restructuring that has taken place within the sector. Our 5 year plan envisages that we will continue to grow-on our business and secure double digit growth throughout the period from insurance direct billing and fleet clients where we have made significant conquests in recent years, particularly in the Transport & Logistics sector.
Our company structure is unique, making it difficult if not impossible as a target for corporate take-over. We have fifteen companies in the network; all of these are well-established, well-run, profitable companies that will continue to prosper for many years to come. The five largest companies account for over 75% of Group turnover. Three of them are second, third and fourth generation family businesses. All of the companies in National Windscreens are owned and managed by people with many years experience of autoglazing.
We are not engaged in any other commercial activity such as insurance broking, car leasing, management or recovery services. This puts National Windscreens in a unique position of being able to offer dedicated autoglazing services and not be in conflict with any of our customers' commercial activities. We serve all of our client's policyholders and drivers equally to the best of our ability and maintain strict client confidentiality.
A decade of outstanding performance
continued expansion...
The award of a contract by the leading insurer to the rural and urban community to provide an autoglazing repair and replacement service has generated a significant volume of activity to the organisation. The retention of several other significant contracts has enabled the operation to continue to grow and invest in its infrastructure. Several other significant insurers and many fleet operators are currently in active discussions with us about our service offering.
The business has continued to expand the branch network with additional branches opening in Thetford, Diss, Northallerton. The additional branches opened in the previous year have flourished and are making a significant contribution to the efficiency and growth of the operation.
The strategic plan for branch openings within the next five years should provide National Windscreens' clients with the opportunity to visit 140 sites throughout the U.K. aligning our operational capability alongside those of our most significant competitors.
The business has an I.T. network that enables paperless communication and exerts control over the administration of the branches. In addition there is a hugely powerful capability to store and retrieve data and reformat to provide management and commercial information to Group Companies and third parties as required.
Head Office operates an EDI protocol with several insurance companies to enable electronic billing and settlement. We continue to invest and develop our I.T. capability particularly as we believe that this will enhance our ability to keep our business partners fully informed of our mutual trading activity.
People are the greatest asset of our business. We continue to invest in the concept of lifetime learning affording access to all employees for training and development opportunities to meet their individual needs.